It seemed like a good concept, at the time, and I proceeded to put my information into the system to see what the monthly cost would be. After viewing the price, I decided not to continue. Mind you, I never clicked the submit button to finalize this. Not only did they take out an unauthorized payment on 2/7/16, bit just learned they took out another payment on 3/7/16! I've already contacted them thru paypal to no avail, so I turned it over to paypal to handle, which will take up to 30 days. I'm calling paypal now about the 2nd payment and my bank about fraud charges.
Overall, I am pleased to use this service. Most of the clothing is compliment worthy, and it's fun to have new things every week. I wish that there was a better way to search for what I am looking for on the app, and the cost per item could be less. I have been a member for a couple of years now and it would be nice to be thrown a bone (aka free extra items like when I was new) every now and then.
It's a great idea... choose from an amazing assortment of clothes and they show up to your door. How cool is that! However, when you open the box, "Pew." I am going to a wedding today and thought I could wear the dress they sent. It completely smells like body oder. Maybe I was the one who was suppose to wash it? Hmmm. I will probably be canceling my membership.
GB is an amazing service that I encourage all of my size 10+ friends to use. I started using it when I became pregnant as an alternative to maternity clothes, and the service has followed me over 2 years and many different sizes. Now I use it for my work wardrobe (free dry cleaning, why thank you!), get daily complements and couldn't be happier. Best thing about it? Mailing your clothes back when traveling, leaving you oodles of room in your suitcase.
I love when the box arrives and each day is made more fun by having a great new dress to wear. I love all the options, colors, sizes and cuts that I can choose from. Shopping this way is great, it's like getting a preview and test period on everything.
I joined after I started a weight loss journey. Having to change sizes frequently, I just love this! I can try new things and I don't have to commit. I've recommended the service many times and will continue. Actually, I am wearing a top today from them!
WTF! I cancelled my subscription in writing months ago, but all of a sudden, I am billed $114.00 on my debit card?... I had none of their inventory and thought we left on good terms and made it clear that their clothes were not a fit for me for the most part. The clothes are a little too young for me, I'm in my 50's and don't need the low cleavage, which seems like all they sell. Other reviewers are right, you want something, but it's not in stock, so have to wait. I would like my money back now!
I've been using Gwynnie Bee for at least three years, and overall I'm very pleased with it. I recommend it to friends and always get compliments on items from the site. My issue is that I've noticed a growing lag time from when I indicate that I've returned an item and when a new item was shipped out. It used to be that if I put an item in the mail on Monday or Tuesday, I could have a new item by the end of the week. This is no longer the case, and it's a little frustrating. I have to plan a lot more lag/lead time if I have an event coming up because I'm not sure if the item I ordered will suit and if I have to wait for a replacement. I'm glad that your business is growing, but you need to hire some more people to fill orders.
I love everything about this service. Sometimes the processing time to send out new items after I've returned items isn't as fast as I'd like, but the clothing options are great and overall I love this service! I work a professional job and it's really nice to always have a fresh look without having to think too much about it. It has also worked really well to be able to wear a different dress for each of the handful of fancy evening events I go to each year, without having to buy a new dress each time.
I was a huge fan of GB, but they really seem to be slippping. Turn around times are becoming worse and worse. I never get any of the newer items I closet. I am really quite disappointed as time goes on. I think I'll give it a little while longer. If things do not improve, I will cancel.
I subscribed to Gwynnie Bee for about 9 months. It SO fit my lifestyle as a medical professional, primarily wearing dresses to work. The Gwynnie Bee suggested sizes were helpful. They did have recommended styles for short people. This is where they aren't quite there. I'm about 5'3", and found the bust or waist on some of the suggested sizes far too low to be worn. They need to have short ladies try these fashions on before recommending. Easy to stop (I had bought so many of their sales dresses, I had enough!) and will resume when I need to
I love the clothes and my revolving closet but wish there was a better way to manage than just adding 20+items as priority. I don't get my priority items any faster than the others. There doesn't seem to be a rhyme or reason to what is sent and often get things that are not the right season.
The worst. I have been charged by them for two months. When I call and give all of my email addresses, they say I do not have an account. Paypal is no better, they them say their hands are tied and allow them to continue to take your money. Dont do it!
Decent clothes, though not a ton of variety. Clothes are always clean and neat when they get to me. Shipping is painfully slow.
The service is expensive for the number of garments you get.
I don't appreciate being a guinea pig to prove concept by Caastle. I thought the CEO genuinely cared about plus sizes women and the lack of options in the marketplace. But it was all a big experiment.
I've tried gwynnie bee multiple times, when I've had a change in job etc and need some new clothing options. This time, I'm postpartum and needed clothing to fit at a slightly bigger size. I used the size guides and over half the clothes didn't fit that the guides said should have. I also returned items, and with the shipping time and then apparently lag in processing at their site, it takes days to get anything shipped back. When I emailed to ask about an over a week delay in getting 2 items, they said it's because I had too many items out that they hadn't processed as back. Now that they've processed them, I've still received nothing.
For $95, I received 9 items. Only 4 fit. I purchased the 2 that fit the best, but that purchase price is on top of the $95 I paid. I could have just bought those items at a store for a similar price. So really $95 got me 2 items to wear once each. I'll be cancelling and won't bother trying again nor can I recommend it to others.
Beware! You'll still be charged the full price of the clothing you send back. I sent back 2 shirts that I never wore, and was still charged $154. Still waiting on my money back. Customer service sucks as well. Never recommending yall. And please stop sending me emails... I've tried to remove myself from the mailing list, but yet I still get emails?! Ugh. Could it be any more annoying.
I fell in love with Gwynnie Bee and told everyone about then. I loved some of the clothes and even bought and Item or two. Then there was those supposedly attempted charges... next thing you know I owe over $800 even with me returning everything. Spoke with customer service and was told they could do nothing speak with the ridiculous collection agency who told me it didn't matter if they received Gwynnie Bee received the clothes or not. So not only do you want the money but the clothes too. Soooo disappointed that they didn't even try to work this out and now screwing up my perfect credit.
Signed up for GwynnieBee. Added 35 items to my closet. About 5 days later, received notice that I will be getting my first item in 2 days. Got my dress which fit poorly. Sent it back. Cancelled my subscription. I can't fathom spending $39 on 1 item at a time which takes 7 days to receive.
Always an easy and delightful experience when (if ever) I have to call customer service. They are fast, Knowledgeable kind and very consistent. I am always very satisfied with the results of my request upon my reason for calling. The representative is very clear and understanding in my request. I highly recommend this company.
This is a subscription service, so buyer beware... you pay up front and than get clothes; not what you even asked for... than they charge beyond retail prices to purchase and yet continue to bill when you have not even received any value
Answer: You have to re-add them, but there is a "history" section that keeps track of your items so they are easier to find.
Answer: The clothes are cleaned and then sent out to the next person who requested that item in that size. After a period of time (not sure how long) the clothes are put into their for sale section of the site. I've purchased several items after wearing them at incredible savings.
Answer: They are used but have been laundered - you have no need to do that unless you wish to do so. Also they are usually in excellent shape. If you ever receive anything that isn't, make sure you let them know so they can pull it from their inventory.
Answer: Hi Tara - Everyone experiences the service differently. I think the best thing is to judge for yourself. We offer a 30 day free trial, which allows you to do just that. Before joining you can check out our FAQs & browse the collection. If you have any questions, please contact us at gwynnie@gwynniebee.com or 855-GWYNNIE
Answer: It means they will upgrade your items by 1 for the life of your plan. If you sign up for 5 items, and stay with 5 items, you will get 1 free upgrade meaning you will get 6 items. If you change your plan later however, that free upgrade could go away. SandieB
Answer: Hello Susan, Thanks for your interest in our service. Yes, our's is a garment rental service, with the most popular plan of (2 garments out at a time), priced at $68 + taxes per 30-day billing cycle. Those on the 2-item plan usually receive 6-8 garments per month depending on how fast they return them. Speaking of which, you may keep the garments with you as long as you need, before returning them in exchange for another garment/s. When you're ready to receive another garment - we have a "Return Notification" feature where you can give us a heads-up that items are on their way back to us and we can start processing your next package. Our average turnaround time is 4-7 days depending on if you use our return notification feature & where you live. The return notification feature lets you tell us when you're returning an item, so we do not wait to physically receive it & can start processing your replacement within an hour of clicking. Importantly, should you like to purchase any garment you receive as part of your rental shipment you can do so easily, and that too, at generously discounted prices. I hope this helps. Best, Gwynnie
Answer: Good evening Missy, Thanks for your question. While we do have a curated collection of items for members under 5'3, at the moment we do not carry a size 16P. We are sorry for the inconvenience. However, please check our collection from time to time, for garments which you may find suitable in your style and also, in your size :). Here's a link to our available collection: https://closet.gwynniebee.com/a/clothing/body-shape-short-styles Missy, I do hope this information is helpful. Please feel free to write for any questions at gwynnie@gwynniebee.com. Our very best, Gwynnie.
Answer: Suzanne, Items process in 2-3 days and then ship via USPS Priority Mail. Those on the 3-item plan usually receive 9-12 garments per month depending on how fast they return them. We have a "Return Notification" feature where you can give us a heads up items are on their way back to us and we can start processing your next package. We'd love for you to try the 30-day free trial to see how many garments you can get for yourself! Our average turnaround time is 4-7 days depending on if you use our return notification feature & where you live. The return notification feature lets you tell us when you're returning an item, so we do not wait to physically receive it & can start processing your replacement within an hour of clicking.
Answer: Hi Janice, Thanks for your interest in Gwynnie Bee. The best way to judge our customer service is to try us out yourself. That's why we offer a 30-day free trial - check out our fashions, fun & customer service 1st hand. Try us, we're absolutely free (we do pre-authorize credit cards), if you decide it's not for you, just cancel before your 1st bill date to avoid being billed. Please read our FAQs for more info (https://support.gwynniebee.com/hc/en-us) or contact us at gwynnie@gwynniebee.com or 855-GWYNNIE, for more info. With us, you wear, return, and repeat versus buying or returning the items. We also have a flat monthly rate to wear, return, and receive new items as much as you'd like throughout the month. We also aren't a styling service - members select the styles they want to receive, and we send a selection of those.
Answer: Hi Kim, Please take a look at our inventory (https://closet.gwynniebee.com/a/clothing/new-arrivals) & check out our FAQs (https://support.gwynniebee.com/hc/en-us). If you have any questions please contact us at gwynnie@gwynniebee.com or 855-GWYNNIE. Our trial is absolutely free for 30 days. If you cancel before the 30th day, you will not be charged. Thanks & have a great day!
Gwynnie Bee has a rating of 2.6 stars from 381 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gwynnie Bee most frequently mention customer service, free trial and bank account. Gwynnie Bee ranks 102nd among Women's Clothing sites.