Tiffany B.

I had success with Stitch Fix several years ago for several Fixes in a row when I was purchasing work clothing. When I began working from home, and I updated my profile and put in comments that I no longer needed Business dress clothing, they kept sending it. When I needed maternity clothing, I tried 2 Fixes and the first nothing fit or worked for my style. The second they sent me multiple duplicates- the exact same item that had been too large and they just offered it in a different color. I mentioned it and the stylist said they'd offered it because sometimes people like to try things in different colors… except it was the exact same too large size. I waited until after having the baby to try again. I specifically noted I did not want sweaters because I have too many already but needed pants, dresses etc. I was offered mostly sweaters. Most the items were too big (I'm between sizes) and I had to send it all back, and was out the $20 fee. I gave detailed feedback about the fact I didn't need sweaters, I don't need Business clothes (they'd offered a $100 work blazer for me to work from home in), and the sizing issue and more. When I returned it, I was offered a replacement. I thought that meant no styling fee- there was no indication I'd be charged. They ship it and charge me a styling fee. The clothes were even worse- sweaters, dress pants, a business casual dress. It was so bad it was comical except now I wasted $40 with no clothing. I was so fed up I sent a message asking them to just close my account. No offer of a refund or assistance or anything- just confirmed and closed my account. I blasted them on social media and they finally messaged me to help. Too little too late. My reading of Glassdoor indicates they use computer programs to choose clothing now and the program obviously doesn't work- completely ignored my feedback and requests and sizing was wrong. The reviews from employees say inventory is bad which I believe too given how many times I was offered or sent repeated items I already declined. I've added pictures of items I was offered when I asked for casual items in the middle of winter and said I didn't need sweaters- blazers, sweaters, weird dress, blouse, mini skirt….Save your money especially if you're over a size 14 or maternity, inventory is too small and not diverse enough to meet specific requests.

I've tried gwynnie bee multiple times, when I've had a change in job etc and need some new clothing options. This time, I'm postpartum and needed clothing to fit at a slightly bigger size. I used the size guides and over half the clothes didn't fit that the guides said should have. I also returned items, and with the shipping time and then apparently lag in processing at their site, it takes days to get anything shipped back. When I emailed to ask about an over a week delay in getting 2 items, they said it's because I had too many items out that they hadn't processed as back. Now that they've processed them, I've still received nothing.
For $95, I received 9 items. Only 4 fit. I purchased the 2 that fit the best, but that purchase price is on top of the $95 I paid. I could have just bought those items at a store for a similar price. So really $95 got me 2 items to wear once each. I'll be cancelling and won't bother trying again nor can I recommend it to others.