Lori R.

I've been using Gwynnie Bee for at least three years, and overall I'm very pleased with it. I recommend it to friends and always get compliments on items from the site. My issue is that I've noticed a growing lag time from when I indicate that I've returned an item and when a new item was shipped out. It used to be that if I put an item in the mail on Monday or Tuesday, I could have a new item by the end of the week. This is no longer the case, and it's a little frustrating. I have to plan a lot more lag/lead time if I have an event coming up because I'm not sure if the item I ordered will suit and if I have to wait for a replacement. I'm glad that your business is growing, but you need to hire some more people to fill orders.