I have been a loyal customer for five. Years. But now as an educator who is blessed to have a job, I do not not have time to call during their weekday office hours. I am Zooming online and teaching students in the classroom at the same time in masks and headgear. I need comfortable clothing and currently the products are not that. They do not have weekend call hours and will not let me cancel over email. The customer service used to be top notch. I just today contacted the BBB, They will reply to this saying they cannot find my account and ask me to call which I cannot during their 9-6 hours. My account is jodidi which I have tried to change the name on for years but it would have changed my pricing as they stated I had to open a new account.