Tiffany K.

I had to cancel my membership within a week of my first two items because I was no longer working and didn't need the dresses. I understood I needed to pay for the full month even though I didn't use the dresses, just sent them right back. I tried emailing to cancel but they said I had to call. I called and they offered a $5 pause option that would continue my membership so I wouldn't have to restart the membership over when I got a new job. I became ill and not able to work again so I emailed to cancel the pause option and they told me I had to call again. Why? I was already on their cheapest option. I replied that I was ill and didn't often have time to call during their limited weekday hours due to appointments and again requested cancellation. They ignored my request and billed me for another $5. The next day, I called to cancel and they refused to refund the $5 they had just charged me for. A company that won't refund even $5, when they know I received no benefit from it, clearly DOES NOT CARE about their customers.