CheapAirReviews 363

How can you change someone's ticket and traveling plan without confirming the change with your customer? That's just WRONG. First they changed my uncles' flight and didn't send them confirmation/update/notification email. And they change their international flight. They got a meeting to go to, customer's schedule is not something that cheap air can decide. And to get the schedule back to what it was, they want to charge my uncles $200 per person. You kidding?! You changed the the flight (no body asked you to), ruined the schedule, to ask you to change to back is good enough for you, and you ask for money for your own mistake? That's not reasonable at all.

Read the fine print. Booked a direct flight from a canadian origin to canadian destination. Price quoted from cheap air was from westjet and the cheap air price was about $20 less RT than the westjet site. Not much but worthwhile. Booked and when received visa bill the price was in us dollars, which made it hundreds more than westjet fare direct from westjet site. Checked my bill and no where next to any numbers was us dollars. Only an asterisk to the bottom fine print indicating us dollars. Partly my fault but misleading none the less, especially on canada only flights.

When I logged onto my account on the website my flight never came up after I booked it, but I had the confirmation email so I was fine and my flights all worked out super well. I had no problems my flight was cheaper then most just make sure you check the bagging situation before you book if you're trying to save every penny I spent a decent amount on that added to my flight. I was double charged at first but it gets taken away after a day or so it's just how it works I assume.

Not cheap at all, they charge $150 for a cancellation made less than 7 hours, i cancelled because they want to charge for baggage $45 plus $40 carry on, plus water in the fly on Spirit. I decide to pay the $150 cancellation fee to avoid flying on that company, then next day i check my bank account and the charge $44 extra they never mention they will charge, it was for their service using their website to booking the fly. Cheap on Air? Not at all. That is not the right way to do business. WORSE EXPERIENCE EVER.

The four hour window cancellation is a fraud and misleading. It's the old bate and hook trick. The tickets only needed to be changed to the arrival airport instead of saying in was $280 more he said that that was the price. I asked for a refund and they kept rebuttaling me. Now I have to wait 10 to 14 days for my money?! It's been over a week and I'm just now getting a confirmation of a refund. This is so uncleprofessional and sloppy. They need to get people who you can understand clearly. I shouldn't have to keep asking to repeat what they said and it's frustrating!

Selected a flight for $426. When I checked out the system message showed "ops that ticket was booked by another person". However, at booking there wasn't any notification that there was one ticket left. As I continued to the ticket it increased from $426 to $475. I continue to book the flight because I didn't have time to do any further research for cheaper flights. By the time I booked the flight not only was I charged $475 which included taxes but it took another $16 from my card as a separate transaction. On my bill ithe itinerary shows me getting a discount of $17 but they took $16. When I called to inquire they stated it was for taxes. Hell how much taxes are you allowed to charge?!?!?!

I called to cancel my flight this airline was not helpful at all, they said my ticket was non refundable. I told the lady I had purchased insurance for cancellation she then inform me unless it was life threatening emergency my insurance would not cover, I told her that it did not specified which reasons for canceling they would accept, after calling the insurance agency that I paid 19.90 for they told me I would not get a refund both cheap air and the insurance protection plan are thieves! How dare they do this to customers they should not be in business. I give them no stars but its making me select one

I recently bought a ticket. When I checked my credit statement, it said I was charged twice. How is it possible that I was double charged if I bought a ticket for ONE person AND it was the same EXACT flight. I called customer service and they told me they couldn't do anything about it and told me to directly call the airline. Unbelievable. Not only did they charge me twice, they didn't offer any help when I called them. Stay away from this site at all means.