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CheapAir

How would you rate CheapAir?
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GB
1 review
0 helpful votes
Follow andrea U.
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Great Support
October 28, 2020

Had a flight cancelled, support helped me get a full refund in a short time and helped me with options.
I'll never use anyone else it's far superior support to any others or booking direct
Glen especially was a huge help.
Thanks guys

Date of experience: October 28, 2020
Texas
1 review
3 helpful votes
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Stay Away
June 15, 2021

I purchased a couple of tickets for my elderly parents. I cannot believe how unhelpful and disrespectful some of the agents are at CheapAir. Nobody is responsible and nobody cares about any issues after you purchased your ticket. I am so disappointed and will never purchase a ticket from CheapAir and I recommend all of you to avoid reaching out to this company. If you are so lucky and if you would need to speak to an agent on the phone sometimes you have to wait over an hour to get connected. There is very poor communication between CheaAir and airlines. My job is meeting customers everyday and I will definitely talk about my bad experience through out my life. I recommend all of you to avoid reaching out to this company for the sake of your time and money you spend. Cheers

Date of experience: June 15, 2021
Pennsylvania
1 review
0 helpful votes
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Excellent follow-through!
April 28, 2020

Danish has been in constant contact regarding multiple flights and trips! He's been incredible about keeping me up to date with changes to my itinerary and refund options. I work in finance, as an essential teammate for the COVID19 crisis and won't have the ability to travel for the rest of 2020. Thank you Danish and Team!

Date of experience: April 28, 2020
Virginia
1 review
0 helpful votes
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Amazing customer service!
September 25, 2020

Glen was absolutely amazing in handling all my concerns. He was patient informative and caring. I work in customer service and appreciate service like this and felt the need to recognize him. Thank you Glen you have a great future

Date of experience: September 25, 2020
Ohio
1 review
0 helpful votes
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Outstanding customer service
April 25, 2020

I had requested a refund on my tickets due to COVID-19. I didn't really expect to get a refund... maybe just credit... but the refund was preferable due to me currently being unemployed as a result of COVID-19. The customer service representative, Danish (his first name) was amazing. He was very understanding, polite, professional, prompt, and was able to get a refund for me. It was honestly the best experience I've ever had with customer service... in ANY industry.

Date of experience: April 25, 2020
South Carolina
1 review
0 helpful votes
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Fast and Easy
April 28, 2020

Had to change flights due to COVID for two different people from two different cities to get us on the same international flights with connections, sent my preferences in an email to *******@cheapair.com as they request when you call and I got a call back maybe an hour later confirming any changes in flight prices and verifying my new flight info. Very friendly, efficient, I honestly put it off because I assumed it would be a nightmare, glad it wasn't at all difficult or stressful!

Date of experience: April 28, 2020
India
2 reviews
0 helpful votes
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Satishfied
October 17, 2020

I want to take this opportunity to thank oneclick visas for their expert services. My application first run through and audited with few remarks by Shruti ji. Then I got my job assistance too with the help of Ankur sir. I am so happy with the overall experience!

Date of experience: October 17, 2020
New York
1 review
0 helpful votes
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OUTSTANDING CUSTOMER SERVICE!
February 6, 2019

Danish, pronounced don-ish, was nothing short of outstanding! Polite, courteous and extremely knowledgeable, a true pain-free experience making international travel plans.
Airfare great! CheapAir made it easy and people like Danish make this company a pleasure to do business with, thank you!

Date of experience: February 6, 2019
Lucy M. CheapAir Rep
over a year old

Thank you for your review!

New York
1 review
1 helpful vote
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Excellent service
February 25, 2019

Really great customer service with an immediate call when our transaction was declined by the credit card company. We had quick, responsive and very polite service, enabling us to correctly book our flight within minutes.

Date of experience: February 24, 2019
Washington
1 review
1 helpful vote
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ABSOLUTELY GREAT!
February 17, 2020

Needed to change my flight, so called the 800 #, short wait, then Darnell Romero. Agent, was there to help me. He could have not been any nicer. This all was taken care of in about 5 minutes, and I shortly received the new flight information.

What a pleasant experience!

Date of experience: February 17, 2020
California
1 review
2 helpful votes
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CheapAir.com is great!
January 7, 2016

I just booked my flight to New York and got an amazing deal on CheapAir.com. It was cheaper than anywhere else I looked. I also like their Price Drop Payback program... so cool. Never did I think booking flights could be this easy and inexpensive. I'd encourage others to try them out.

Date of experience: January 7, 2016
California
1 review
0 helpful votes
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Above and beyond
January 31, 2020

Excellent customer service skills. Very thorough in explaining flight options, and even highlighted ways for me as a passenger to save money which is always a great thing. I will continue to use your service when booking future travel arrangements.

Date of experience: January 31, 2020
California
1 review
1 helpful vote
Follow Steve G.
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CheapAir.com has become my first, last and only stop for airline reservations. I started using them about three years ago and after jumping around from site to site, I inevitably ended up coming back to them every time for booking. Now, whether traveling domestically or internationally, I don't even bother looking anywhere else. They always have the best deals and their customer service is outstanding when you do need them.

Date of experience: July 20, 2019
Lucy M. CheapAir Rep
over a year old

Thank you Steve, for your awesome review! We love making our customers happy with our service.

GB
1 review
0 helpful votes
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Good Customer Service
November 25, 2019

Very helpful agent Danish. Had to call from the UK to change flight dates. He went the extra mile by calling me back when security on my card did not allow the charge. Altogether a good experience. Kevin

Date of experience: November 25, 2019
Ohio
2 reviews
0 helpful votes
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Change made easily
January 28, 2019

I wanted to change a single ticket to alter place of departure and the destination. The agent was knowledgeable and cheerful. Placed me on hold about five times as needed, each time less than two minutes.

Date of experience: January 27, 2019
Texas
1 review
0 helpful votes
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Air Refund from American Airlines
October 15, 2019

My wife and I had to cancel a cruise because of a diagnoses of gastric cancer last week. Danish Aftab was kind and efficient enough to get a full refund of our airfare, purchased thru Cheap Air. God Bless this gentleman. Folks like him are a true asset to your business. The customer PR and courtesy that he presented is essential to making businesses successful. All of our future air purchases, Good Lord willing that we have the opportunity, will be with Cheap Air. You guys are the greatest, bar none!

Date of experience: October 15, 2019
California
2 reviews
2 helpful votes
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Great airline ticket buying experience!
January 18, 2020

I had a great experience buying tickets for my upcoming vacation to the Philippines. I accidentally spelled my travel companion's last name wrong and just clicked on the phone link; Customer service rep Danish quickly sprung into action and immediately corrected the error. Danish also assisted me getting the airline (PAL) to assign us an aisle and middle seat that was our preference. Danish rocks; give him a raise! Great experience and I will recommend your site to all my friends.

Date of experience: January 18, 2020
Florida
2 reviews
0 helpful votes
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Cheap but high-value service!
December 21, 2019

Simple, quick and hustle-free reservation process. What is more amazing is the customer support. I requested change of itinerary without difficulty and questions to answer. It was confirmed on the spot and got email confirming the new itinerary exactly what I requested. Above all, the rep researched quickly which flight I don't need to pay extra. Excellent service! My future reservations will be handled by CheapAir.

Date of experience: December 21, 2019
Arizona
1 review
0 helpful votes
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Like most people who fly a lot for business and pleasure, I have found online travel agencies to be a mixed bag. CheapAir.com is a breath of fresh air. They have a stateside call center and highly skilled agents who helped me through a weather delay and the ensuing ticket changes with professionalism and kindness. Also, they offer you a credit if the ticket price goes down after you buy. Score!

Date of experience: January 6, 2016
Illinois
1 review
0 helpful votes
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Kind people and good service
June 6, 2019

My husband book his ticket in last minute, after he heard about his mom's loss.
We get all stressed out how we gonna find a ticket with reasonable price, Danish who worked there helped us and he was comprehensive and patient; we will keep cheap air in mind whenever we decide to fly.

Date of experience: June 4, 2019

Overview

CheapAir has a rating of 3.5 stars from 363 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapAir most frequently mention customer service, great experience and travel plans. CheapAir ranks 18th among Plane Tickets sites.

service
15
value
12
shipping
3
returns
6
quality
12