Had a flight cancelled, support helped me get a full refund in a short time and helped me with options.
I'll never use anyone else it's far superior support to any others or booking direct
Glen especially was a huge help.
Thanks guys
I purchased a couple of tickets for my elderly parents. I cannot believe how unhelpful and disrespectful some of the agents are at CheapAir. Nobody is responsible and nobody cares about any issues after you purchased your ticket. I am so disappointed and will never purchase a ticket from CheapAir and I recommend all of you to avoid reaching out to this company. If you are so lucky and if you would need to speak to an agent on the phone sometimes you have to wait over an hour to get connected. There is very poor communication between CheaAir and airlines. My job is meeting customers everyday and I will definitely talk about my bad experience through out my life. I recommend all of you to avoid reaching out to this company for the sake of your time and money you spend. Cheers
Danish has been in constant contact regarding multiple flights and trips! He's been incredible about keeping me up to date with changes to my itinerary and refund options. I work in finance, as an essential teammate for the COVID19 crisis and won't have the ability to travel for the rest of 2020. Thank you Danish and Team!
Glen was absolutely amazing in handling all my concerns. He was patient informative and caring. I work in customer service and appreciate service like this and felt the need to recognize him. Thank you Glen you have a great future
I had requested a refund on my tickets due to COVID-19. I didn't really expect to get a refund... maybe just credit... but the refund was preferable due to me currently being unemployed as a result of COVID-19. The customer service representative, Danish (his first name) was amazing. He was very understanding, polite, professional, prompt, and was able to get a refund for me. It was honestly the best experience I've ever had with customer service... in ANY industry.
Had to change flights due to COVID for two different people from two different cities to get us on the same international flights with connections, sent my preferences in an email to *******@cheapair.com as they request when you call and I got a call back maybe an hour later confirming any changes in flight prices and verifying my new flight info. Very friendly, efficient, I honestly put it off because I assumed it would be a nightmare, glad it wasn't at all difficult or stressful!
I want to take this opportunity to thank oneclick visas for their expert services. My application first run through and audited with few remarks by Shruti ji. Then I got my job assistance too with the help of Ankur sir. I am so happy with the overall experience!
Danish, pronounced don-ish, was nothing short of outstanding! Polite, courteous and extremely knowledgeable, a true pain-free experience making international travel plans.
Airfare great! CheapAir made it easy and people like Danish make this company a pleasure to do business with, thank you!
Really great customer service with an immediate call when our transaction was declined by the credit card company. We had quick, responsive and very polite service, enabling us to correctly book our flight within minutes.
Needed to change my flight, so called the 800 #, short wait, then Darnell Romero. Agent, was there to help me. He could have not been any nicer. This all was taken care of in about 5 minutes, and I shortly received the new flight information.
What a pleasant experience!
I just booked my flight to New York and got an amazing deal on CheapAir.com. It was cheaper than anywhere else I looked. I also like their Price Drop Payback program... so cool. Never did I think booking flights could be this easy and inexpensive. I'd encourage others to try them out.
Excellent customer service skills. Very thorough in explaining flight options, and even highlighted ways for me as a passenger to save money which is always a great thing. I will continue to use your service when booking future travel arrangements.
CheapAir.com has become my first, last and only stop for airline reservations. I started using them about three years ago and after jumping around from site to site, I inevitably ended up coming back to them every time for booking. Now, whether traveling domestically or internationally, I don't even bother looking anywhere else. They always have the best deals and their customer service is outstanding when you do need them.
Thank you Steve, for your awesome review! We love making our customers happy with our service.
Very helpful agent Danish. Had to call from the UK to change flight dates. He went the extra mile by calling me back when security on my card did not allow the charge. Altogether a good experience. Kevin
I wanted to change a single ticket to alter place of departure and the destination. The agent was knowledgeable and cheerful. Placed me on hold about five times as needed, each time less than two minutes.
My wife and I had to cancel a cruise because of a diagnoses of gastric cancer last week. Danish Aftab was kind and efficient enough to get a full refund of our airfare, purchased thru Cheap Air. God Bless this gentleman. Folks like him are a true asset to your business. The customer PR and courtesy that he presented is essential to making businesses successful. All of our future air purchases, Good Lord willing that we have the opportunity, will be with Cheap Air. You guys are the greatest, bar none!
I had a great experience buying tickets for my upcoming vacation to the Philippines. I accidentally spelled my travel companion's last name wrong and just clicked on the phone link; Customer service rep Danish quickly sprung into action and immediately corrected the error. Danish also assisted me getting the airline (PAL) to assign us an aisle and middle seat that was our preference. Danish rocks; give him a raise! Great experience and I will recommend your site to all my friends.
Simple, quick and hustle-free reservation process. What is more amazing is the customer support. I requested change of itinerary without difficulty and questions to answer. It was confirmed on the spot and got email confirming the new itinerary exactly what I requested. Above all, the rep researched quickly which flight I don't need to pay extra. Excellent service! My future reservations will be handled by CheapAir.
Like most people who fly a lot for business and pleasure, I have found online travel agencies to be a mixed bag. CheapAir.com is a breath of fresh air. They have a stateside call center and highly skilled agents who helped me through a weather delay and the ensuing ticket changes with professionalism and kindness. Also, they offer you a credit if the ticket price goes down after you buy. Score!
My husband book his ticket in last minute, after he heard about his mom's loss.
We get all stressed out how we gonna find a ticket with reasonable price, Danish who worked there helped us and he was comprehensive and patient; we will keep cheap air in mind whenever we decide to fly.
Answer: They are full of fraud. You are lucky that you still got ticket but they give me a big time scam. They are scammers nothing else
Answer: Hi Nasser, CheapAir.com is a legitimate website that offers travel booking services for flights, hotels, and car rentals. CheapAir has been operating since 1989 and has a good reputation in the industry. CheapAir.com has also won several awards for its services, including the Best Flight Booking Site from Frommer's, a reputable travel guide publisher.
Answer: Hi Freda, most locations have loosened COVID requirements but it can vary. If you booked with us you can email help@CheapAir.com with your booking number and we can send you the requirements for your destination. Thank you
Answer: Hi David, that does not look like our booking number. I believe you booked with another company such as CheapO air, (no "O" in our name) or Cheap Flights. Our booking numbers are 10 digits long and start with 2. If you still believe you booked with us can you please email us at help@CheapAir.com with the full name of the passenger and email address used for the reservation. Thank you
Answer: Hi La Wanda, we can usually accommodate two payments. The best way to do is by contacting help@CheapAir.com and one of our travel advisors will help you. Thank you
Answer: Hi Jessica, The airline should be able to locate you with your name or 6 digit airline confirmation # that we display on our emails. I don't have any information other than your first name but if you booked with us, and you email us at help@cheapair.com or call 800-243-2724 one of our travel advisors should be able to help you out. Thanks, Lucy
Answer: Hi Ann, Did you purchase the seats with us? Can you email us at help@cheapair.com with a booking number or name of the customer, you can attn SiteJabber reviews. Generally seat assignments should show on the itinerary we provide, but additional seat charges may not depending where in the booking process they were bought, but if purchased with us we can provide invoices. Thank you, Lucy
Answer: Hi Anthony, I'm sorry to read that. Looking at your booking number pretty sure you did NOT book with us. I think you might have booked with a different company, possibly CheapOAir, (we don't have an O in our name). If you still think with us, give us a call so that we can research the matter at 800-243-2724. Thanks, CheapAir Team
Answer: Hi Mimi, You can go to MyTrips if you have a booking and we have a "Price Drop" button to see if your fare has gone down. If you track your exact itinerary on our website, you can get a notification when the fare drops. Hope that information helps. Thanks, CheapAir Tearm
Answer: Hi Barbara, Because the payment plan depends in part on your credit worthiness you have to do the application through Affirm at checkout. However you can opt out at that time if you do not like the terms or payment plan. I hope this information helped. Thank you, CheapAir Team
CheapAir has a rating of 3.5 stars from 363 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapAir most frequently mention customer service, great experience and travel plans. CheapAir ranks 18th among Plane Tickets sites.
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