Representatives was pleasant, patient and willing to work with me to rebook.

Danish went extra miles in making sure I will not have problem at US immigration check point.

A pleasure! Easy and efficient..., :)) ))

Booked a same day return Trip to Miami&was helped by Danish, he was efficient, friendly &helpful enjoyed working with him
Yvette Greune

Danish was vey friendly, helped answer all my questions and got me rebooked quickly

DANISH AFTAB WAS ABSOLUTELY TERRIFIC IN HELPING ME. 5 STARS FOR SURE.

Knowledgeable and very professional...

The help that Cheap o Air gives is simply trhe best

Danish In my opinion went above and beyond in helping me rebook my trip. Thank you very much

This is the second time this issue has happened to me. I put in the dates of my trip and they propose to me plane flights that are not on my requested dates. At this time, since I put in the dates, I am looking for the proper time, I am not necessarily rechecking the dates. I purchased my tickets and realize after that I bought the ticket on a different date then the one I requested. I made a phone call to change my plane ticket so I can fly out on my original date requested. The agent changes my ticket and tells me the insurance will be provided to me at no charge as a customer service incentive. The agent also doesn't tell me that there is a change ticket fee of $35. The next day I get an e-mail stating that Cheap Air was having a hard time charging my credit card for an additional amount. I call them and the agent forwards me the invoice. I realize I was charged $10 for the insurance (the insurance I was told I was not going to be billed) and $35 for change ticket charge (a charge I was not informed about). I tell the agent I don't want to pay for the change ticket fee because cheap air gave me the wrong dates, and I wasn't told about the fee change. Then I asked for the insurance to be taken off. I realized that the original agent promised me that he would give me the insurance free of charge so I wanted to dispute this as well. I was told by the agent that he had no authority to take action on my requests and that he would forward my requests to his manager who would call me back between 2 and 4 hours. I waited 4 hours and never got a return phone call. I had to call them back. I am now waiting for a manager to listen to my initial phone call to verify the items I stated. I have been told that it will take another 4-5 days to get a phone call back from a manager to take action on my request. I don't recommend Cheap Air to any customer. They don't provide you flights for the dates the customer requests, they charge you for insurance they offered would be free, then they charge you $35 for a change fee that they don't tell you about, then they say they will be called back and they don't call you back within the time period proposed, then they make you wait longer for a decision. Horrible customer service and business plan. If I could give it a negative rating I would.