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CheapAir has a rating of 2.5 stars from 364 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheapAir most frequently mention credit card, american airlines and bad experience. CheapAir ranks 34th among Plane Tickets sites.
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Horrible booking issues and communication until I had to email them and inquire about no confirmation email after I booked. They later said prices increased and neglected to tell me until I had to ask. Email support was washy no real help until I called in the morning. I spoke with Danish who helped sort out everything seamlessly and kindly. He was a lifesaver and was able to get the original price and booking for me. Overall I'm hesitant to use Cheapair again but the live support changes my mind. Very accommodating and helpful over the phone once you get ahold of a live person!
Simple, quick and hustle-free reservation process. What is more amazing is the customer support. I requested change of itinerary without difficulty and questions to answer. It was confirmed on the spot and got email confirming the new itinerary exactly what I requested. Above all, the rep researched quickly which flight I don't need to pay extra. Excellent service! My future reservations will be handled by CheapAir.
Not only is the the site easy but during the 24 hr grace period I had to fix something and I got a live person who did easily In about 3 minutes
Pleasure to do business over the phone, such transparency and politeness through out the phone call that you cant find it elsewhere,
Thank you Qtrip :)
Service rep Danish was pleasant and engaging. Very product knowledgeable and professional. An asset to his team. He should be made to share his delivery.
When your website wouldn't respond top my attempts to select seating for my upcoming flight, I called the 800 #. Within moments Danish had solved my problem -- by viewing, then offering, then finalizing -- seating for me. Perfect service rep!
I really appreciate the help that I received. I felt like he really cared about my situation. I am really happy with the results. Thank you.
Danish was courteous and knowledgeable. He helped me get better and cheaper flights than those I previously booked.
Answered all my questions for a first time flyer. They were very helpful. Made me really good on flying safe when I get to the airport.
Very effective. Employee knew how to accomplish the task of changing my reservation and did so quickly and politely. I was Very impressed by his professional performance. I will use CHEAPAIR again, I like what I have seen. I have bookmarked CHEAPAIR on my computer... I have never done that for any other ticketing service.
Booked a flight for my grandfather's funeral, but I realized after purchase that the flight came in too late for me to make it to the service on time. I called to see if they had anything else or to cancel. The rep not only found a flight that worked for the same price, but also found direct flights both ways. I will be traveling with a 4 year old and a 6 month old so he definitely saved the day.
Very helpful agent Danish. Had to call from the UK to change flight dates. He went the extra mile by calling me back when security on my card did not allow the charge. Altogether a good experience. Kevin
Mr. Danish was extremely professional and helpful. Very patient and assuring. It was very much a pleasure doing business dealings with this gentlemen. Thank you.
Franklin Caine
I really appreciated calling and getting a live agent. Danish was polite and was able to look up my information and and answer my question immediately. I will definitely consider using Cheapair for my next travel plans.
Easy to understand website and woking reservations, flexible payment options
I booked a flight using cryptocurrency as a payment method. Went absolutely flawless. I called to make sure they got the order in, as I didn't receive an immediate reply in my mailbox. Help was great and confirmation mail followed shortly. Very satisfied customer.
Called to have travel plans moved over the Thanksgiving holiday. No issue! The rep was outstanding, checked for the cheapest solution that met time. I was very satisfied with this call.
Hi I wanted to take a moment to let you know what a pleasure it was to work with Danish on our transaction. I purchased 4 tickets yesterday from Priceline.com, from Seattle to Shannon Ireland. The tickets utilized both United and Air Canada. We then invited my daughter's friend to join us. Purchasing tickets on the same flight proved difficult for us to do on our own. I explained the issue to Danish, who understood the problem clearly. He was able to book my daughter's friend on the same flight with us at roughly the same price. He was courteous, friendly and patient. He also took the time to make sure everything was exactly the same between our tickets and the one he was booking. Overall, I was very appreciative of his assistance.
I was delighted by the service I received from Danish Aftab, he was very attentive and patient with my request. I wish all representaives would be like him.
We have never flown before so when trying to book a flight online it was overwhelming we called and the agent walked us through every step and saved us money over what I would have paid online
Answer: They are full of fraud. You are lucky that you still got ticket but they give me a big time scam. They are scammers nothing else
Answer: Hi Nasser, CheapAir.com is a legitimate website that offers travel booking services for flights, hotels, and car rentals. CheapAir has been operating since 1989 and has a good reputation in the industry. CheapAir.com has also won several awards for its services, including the Best Flight Booking Site from Frommer's, a reputable travel guide publisher.
Answer: Hi Freda, most locations have loosened COVID requirements but it can vary. If you booked with us you can email help@CheapAir.com with your booking number and we can send you the requirements for your destination. Thank you
Answer: Hi David, that does not look like our booking number. I believe you booked with another company such as CheapO air, (no "O" in our name) or Cheap Flights. Our booking numbers are 10 digits long and start with 2. If you still believe you booked with us can you please email us at help@CheapAir.com with the full name of the passenger and email address used for the reservation. Thank you
Answer: Hi La Wanda, we can usually accommodate two payments. The best way to do is by contacting help@CheapAir.com and one of our travel advisors will help you. Thank you
Answer: Hi Jessica, The airline should be able to locate you with your name or 6 digit airline confirmation # that we display on our emails. I don't have any information other than your first name but if you booked with us, and you email us at help@cheapair.com or call 800-243-2724 one of our travel advisors should be able to help you out. Thanks, Lucy
Answer: Hi Ann, Did you purchase the seats with us? Can you email us at help@cheapair.com with a booking number or name of the customer, you can attn SiteJabber reviews. Generally seat assignments should show on the itinerary we provide, but additional seat charges may not depending where in the booking process they were bought, but if purchased with us we can provide invoices. Thank you, Lucy
Answer: Hi Anthony, I'm sorry to read that. Looking at your booking number pretty sure you did NOT book with us. I think you might have booked with a different company, possibly CheapOAir, (we don't have an O in our name). If you still think with us, give us a call so that we can research the matter at 800-243-2724. Thanks, CheapAir Team
Answer: Hi Mimi, You can go to MyTrips if you have a booking and we have a "Price Drop" button to see if your fare has gone down. If you track your exact itinerary on our website, you can get a notification when the fare drops. Hope that information helps. Thanks, CheapAir Tearm
Answer: Hi Barbara, Because the payment plan depends in part on your credit worthiness you have to do the application through Affirm at checkout. However you can opt out at that time if you do not like the terms or payment plan. I hope this information helped. Thank you, CheapAir Team
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