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CheapAirReviews 364

2.5

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CheapAir Reviews Summary

CheapAir has a rating of 2.5 stars from 364 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheapAir most frequently mention credit card, american airlines and bad experience. CheapAir ranks 34th among Plane Tickets sites.

service
19
value
16
shipping
6
returns
9
quality
16
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Florida
1 review
7 helpful votes
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Great Recovery With Live Support
December 23, 2019

Horrible booking issues and communication until I had to email them and inquire about no confirmation email after I booked. They later said prices increased and neglected to tell me until I had to ask. Email support was washy no real help until I called in the morning. I spoke with Danish who helped sort out everything seamlessly and kindly. He was a lifesaver and was able to get the original price and booking for me. Overall I'm hesitant to use Cheapair again but the live support changes my mind. Very accommodating and helpful over the phone once you get ahold of a live person!

Date of experience: December 23, 2019
Florida
2 reviews
0 helpful votes
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Cheap but high-value service!
December 21, 2019

Simple, quick and hustle-free reservation process. What is more amazing is the customer support. I requested change of itinerary without difficulty and questions to answer. It was confirmed on the spot and got email confirming the new itinerary exactly what I requested. Above all, the rep researched quickly which flight I don't need to pay extra. Excellent service! My future reservations will be handled by CheapAir.

Date of experience: December 21, 2019
California
1 review
0 helpful votes
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Friendly and functional
December 17, 2019

Not only is the the site easy but during the 24 hr grace period I had to fix something and I got a live person who did easily In about 3 minutes

Date of experience: December 17, 2019
Florida
1 review
0 helpful votes
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5 star experience
December 13, 2019

Pleasure to do business over the phone, such transparency and politeness through out the phone call that you cant find it elsewhere,

Thank you Qtrip :)

Date of experience: December 13, 2019
Florida
1 review
0 helpful votes
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Superior Service
December 12, 2019

Service rep Danish was pleasant and engaging. Very product knowledgeable and professional. An asset to his team. He should be made to share his delivery.

Date of experience: December 12, 2019
Wisconsin
2 reviews
0 helpful votes
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Solving a seating problem
December 6, 2019

When your website wouldn't respond top my attempts to select seating for my upcoming flight, I called the 800 #. Within moments Danish had solved my problem -- by viewing, then offering, then finalizing -- seating for me. Perfect service rep!

Date of experience: December 6, 2019
New York
1 review
0 helpful votes
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Awesome
December 5, 2019

I really appreciate the help that I received. I felt like he really cared about my situation. I am really happy with the results. Thank you.

Date of experience: December 5, 2019
Florida
1 review
0 helpful votes
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Customer service call to Danish
December 1, 2019

Danish was courteous and knowledgeable. He helped me get better and cheaper flights than those I previously booked.

Date of experience: December 1, 2019
Germany
1 review
0 helpful votes
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Answered all my questions for a first time flyer. They were very helpful. Made me really good on flying safe when I get to the airport.

Date of experience: November 29, 2019
Nevada
1 review
0 helpful votes
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Super Duper Job.
November 27, 2019

Very effective. Employee knew how to accomplish the task of changing my reservation and did so quickly and politely. I was Very impressed by his professional performance. I will use CHEAPAIR again, I like what I have seen. I have bookmarked CHEAPAIR on my computer... I have never done that for any other ticketing service.

Date of experience: November 27, 2019
Minnesota
1 review
0 helpful votes
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Booked a flight for my grandfather's funeral, but I realized after purchase that the flight came in too late for me to make it to the service on time. I called to see if they had anything else or to cancel. The rep not only found a flight that worked for the same price, but also found direct flights both ways. I will be traveling with a 4 year old and a 6 month old so he definitely saved the day.

Date of experience: November 25, 2019
GB
1 review
0 helpful votes
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Good Customer Service
November 25, 2019

Very helpful agent Danish. Had to call from the UK to change flight dates. He went the extra mile by calling me back when security on my card did not allow the charge. Altogether a good experience. Kevin

Date of experience: November 25, 2019
New Jersey
1 review
0 helpful votes
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Wonderful
November 24, 2019

Mr. Danish was extremely professional and helpful. Very patient and assuring. It was very much a pleasure doing business dealings with this gentlemen. Thank you.

Franklin Caine

Date of experience: November 24, 2019
California
1 review
0 helpful votes
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Great Service
November 23, 2019

I really appreciated calling and getting a live agent. Danish was polite and was able to look up my information and and answer my question immediately. I will definitely consider using Cheapair for my next travel plans.

Date of experience: November 23, 2019
Sweden
1 review
0 helpful votes
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Easy to understand website and woking reservations, flexible payment options

Date of experience: November 18, 2019
Curacao
1 review
0 helpful votes
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I booked a flight using cryptocurrency as a payment method. Went absolutely flawless. I called to make sure they got the order in, as I didn't receive an immediate reply in my mailbox. Help was great and confirmation mail followed shortly. Very satisfied customer.

Date of experience: November 18, 2019
Oklahoma
1 review
0 helpful votes
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Called to have travel plans moved over the Thanksgiving holiday. No issue! The rep was outstanding, checked for the cheapest solution that met time. I was very satisfied with this call.

Date of experience: November 18, 2019
Alaska
1 review
5 helpful votes
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Excellent Service from Danish
November 14, 2019

Hi I wanted to take a moment to let you know what a pleasure it was to work with Danish on our transaction. I purchased 4 tickets yesterday from Priceline.com, from Seattle to Shannon Ireland. The tickets utilized both United and Air Canada. We then invited my daughter's friend to join us. Purchasing tickets on the same flight proved difficult for us to do on our own. I explained the issue to Danish, who understood the problem clearly. He was able to book my daughter's friend on the same flight with us at roughly the same price. He was courteous, friendly and patient. He also took the time to make sure everything was exactly the same between our tickets and the one he was booking. Overall, I was very appreciative of his assistance.

Date of experience: November 14, 2019
Florida
1 review
0 helpful votes
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I was delighted by the service I received from Danish Aftab, he was very attentive and patient with my request. I wish all representaives would be like him.

Date of experience: November 14, 2019
West Virginia
1 review
0 helpful votes
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Very helpful
November 10, 2019

We have never flown before so when trying to book a flight online it was overwhelming we called and the agent walked us through every step and saved us money over what I would have paid online

Date of experience: November 10, 2019

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cheapair.com
Founded in 1989
Calabasas, California, United States