blanca n.

I called to cancel my flight this airline was not helpful at all, they said my ticket was non refundable. I told the lady I had purchased insurance for cancellation she then inform me unless it was life threatening emergency my insurance would not cover, I told her that it did not specified which reasons for canceling they would accept, after calling the insurance agency that I paid 19.90 for they told me I would not get a refund both cheap air and the insurance protection plan are thieves! How dare they do this to customers they should not be in business. I give them no stars but its making me select one