CheapAirReviews 363

I am in Thailand, booking a trip for my brother to come visit.

Booked the ticket at 2pm on Tuesday. Got email 2 hours later that some kind of bank problem and they will contact my bank when my bank is open.

Got a voicemail and an email at 3am to say they need to conference call with my bank for approval, call back urgently.

Called them at 10am, waited on hold for 15 minutes, and the only resonse was "we already cancelled the ticket, you didn't call us back".

The CS agent said they auto cancel 24 hours after booking. The time stamp on my "Welcome to CheapAir.com!" email is exactly 20 hours before my phone call. I made this point, but the CS agent refused and says no, your booking must have been over 24 hours ago.

I'm not gonna fight that battle with you guys, sayonara.

I fly back to visit my parents fairly regularly and purchase through other sites. I decided like an idiot to use them this time and not only did they basically pull a bait and switch, I paid $50 more for this flight than every other site AND they are still saying that the flight is available at the original price I tried to book at. To add insult to injury I am able to upgrade my seats on the other sites ( or select my seat on the other sites for one of them) and they can't get their acts together to offer this nor when I selected the option for one of the flights did they add it to my option during the bait and switch... which is what i paid for. So get this. I get to pick my seats with the other flight, (pay the extra charge for one and free for the other) not have to pay extra for carry on and save $50! Like how does this makes sense? Also, their price guarantee is a joke. 1 agent told me they don't offer that any more, the other agent said they would credit my account for a hotel. When I mentioned that I would not be booking a hotel they offered to put a credit on my account... even though i said I would never use them again. Ugh I am livid.

I purchased a ticket over the phone with Brandon he took my debit card number i asked for confirmation of payment and he said it was a third party that processed their payments that i would get an email. This was processed in Calabasas CA. A couple of hours later i get a notification that my account was charged at TAco BEll in Canoga Park CA obvisously my debit number leaked someway somehow from CHEAPAIR taking my payment with my debit card. I am in Texas not CAlifornia! I closed my account immediately and filed fraud criminal charges. I called to speak with the supervisor at CHEAPAIR Manny and he told me he knows his staff wouldnt do that and it had nothing to do with them that there was nothing he needed to do VERY RUDE NO CUSTOMER SERVICE. I will NEVER BOOK WITH THIS COMPANY most horrible experience i have had with anything! Save your bank account and do not buy through this company!

Honestly, I don't know what these complainers are talking about. Mine was a complicated itinerary that included a cross-country tour over eight days in five cities. All flights were booked correctly, my seating preferences were applied, and the price was reasonable. With Hurricane Harvey, many of my flights were rebooked and CheapAir notified me at every turn, still taking personal preferences into consideration. This was a tough gig with Houston going under water and millions of flights being cancelled or rerouted. CheapAir was there every step of the way.
Note: I see so many complaints made by people who booked discounted tickets, then fell under the rules of airlines. They were charged accordingly. That's not CheapAir's fault. They can't refund you change fees, nor should they. Take responsibility for your own travel and quit blaming others for your failure to read the small print.

Worst people to deal with. Their website booked me on a wrong destiny, as soon as I have the confirmation in less than two minutes I called. Guess what? I got charge $259 times 3 for each passenger. Plus three charges for suitcases, insurances. I called again to ask for my reembolse because I didn't cancell my flight. They do not reembolse no matter if they make the mistakes.
They have the problem with their website. I DO NOT RECOMEND CHEAPAIR! They are the worst!

I purchased my ticket, received email confirmation of the purchase and at midnight before my flight received an email confirming the flight. On the date of the flight, I arrived at the airport and was informed by the airline that I had no ticket. I called customer service who informed me that I had called (on an unknown date & time) and cancelled my reservation. They informed me that they had given me a 100% refund. I never called and asked for my ticket to be cancelled. I checked with my bank, they never provided me a refund. To fly on my scheduled flight, one way, would have cost me $533.00. No recourse for this corporation.

They wanted to charge me for changing my name on the ticket airplane which is not my fault. They put my name on my last name and they wanted me to pay for $50 fee. I called them and they kept transferring me to different departments. They finally had some one emailed me after 7 days working and told me I have to pay for the fee otherwise because the airline would charge them for changing the name. So I called the airline and the airline said they don't change for changing the name. This agency is doing dishonest business with customers. Don't book through them folks!

Checked the airline website to select seats and saw that the ticket price had dropped by $94 for same flights. Because this newer, lower price was not on the Cheapair website, I was not entitled to a travel voucher for the difference. Customer service guy was very nice and admitted that prices can be lower by booking directly with airline. Their guarantee is that Cheapair will give voucher if THEIR prices go lower, it is not a price match guarantee. I'll skip the middleman in the future.