John R.

I am in Thailand, booking a trip for my brother to come visit.

Booked the ticket at 2pm on Tuesday. Got email 2 hours later that some kind of bank problem and they will contact my bank when my bank is open.

Got a voicemail and an email at 3am to say they need to conference call with my bank for approval, call back urgently.

Called them at 10am, waited on hold for 15 minutes, and the only resonse was "we already cancelled the ticket, you didn't call us back".

The CS agent said they auto cancel 24 hours after booking. The time stamp on my "Welcome to CheapAir.com!" email is exactly 20 hours before my phone call. I made this point, but the CS agent refused and says no, your booking must have been over 24 hours ago.

I'm not gonna fight that battle with you guys, sayonara.

Tried two separate $1000+ jobs. I am very experienced project manager of this kind of work and needed an extension to my team. Both "gurus" failed to deliver as agreed and long, long after promised.

However, both Gurus had 5-star ratings! How can this be? It turns out Gurus can delete their negative feedback for money. Ugh.

The final failed project resulted in a refund, thankfully. However, adding insult to injury, Guru kept a $30 "transfer fee" for allowing me to withdraw my refund money. Thanks Guru!