As if moving to another country wasn't stressful enough. It's heartbreaking when you are willing to pay DHL $$Thousands to ship personal belongings, only to have an incompetent and/or malicious employee make you jump through hoops for a month. DHL has held our packages for the maximum 72 hours (or three "working" days) before processing through customs, then another three working days before we're provided the paperwork, then another 72 working hours before a courier arrives to collect my signature and copy of my passport, then another 72 hours just to start the process all over again. The packages were cleared by customs weeks ago and we paid the 100% tariff on their assessment of value. Three times Marylin lost my passport photo, even when we sent digital copies by her email request. She would actually confirm receipt, then 72 working hours later ask for a new one. We filed a formal complaint on the first shipment, and another agent stepped in to have our packages released and delivered the next day. This agent assured us this was an exception and promised that the next shipment would take a maximum of five days process. Sadly, our second shipment has been on hold by Marylin for almost a month and we have several shipments from the US now pending in Costa Rica. Marylin has made it clear that our shipments will be delayed as long as possible in retaliation. I'm sick, frustrated, and no matter how who we reach out to, we're passed right back to Marylin who holds all the power. This company will gladly take your money, and you'll pay them more than any other shipping company because of their empty promises, only to have you and your belongings held hostage.
I have finally consulted with a Costa Rican attorney, but would recommend San Jose residents avoid this company at all costs.