Viviana W.

I fly back to visit my parents fairly regularly and purchase through other sites. I decided like an idiot to use them this time and not only did they basically pull a bait and switch, I paid $50 more for this flight than every other site AND they are still saying that the flight is available at the original price I tried to book at. To add insult to injury I am able to upgrade my seats on the other sites ( or select my seat on the other sites for one of them) and they can't get their acts together to offer this nor when I selected the option for one of the flights did they add it to my option during the bait and switch... which is what i paid for. So get this. I get to pick my seats with the other flight, (pay the extra charge for one and free for the other) not have to pay extra for carry on and save $50! Like how does this makes sense? Also, their price guarantee is a joke. 1 agent told me they don't offer that any more, the other agent said they would credit my account for a hotel. When I mentioned that I would not be booking a hotel they offered to put a credit on my account... even though i said I would never use them again. Ugh I am livid.