CheapAirReviews 363

I read their explanation of how they researched flights and when they are cheapest to purchase. I looked at Aruba from 3/19/16-3/26/16 and they are showing me the costliest flights compared to Orbitz or United or CheapOAir! They say if the fare goes lower they will give me a $100 credit to use with them again. Why the heck would I book with them to begin with. I will go directly to United and see if the fare drops on labor day! Good Luck and safe travels!
Anna

I was in a jam my friend bought me a ticket to get home. I tried using cheap sure but they said credit card didn't go through. So I used another site. When I got home my friend said his card was charged twice by cheap air plus $25.00 I got an email saying it denied the card. Not friend is in overdraft over $500

Then I call customer service and said to talk to supervisor to get refund they are suppose to call me back.

This is horrible I will never ever use them again crooks

I would NOT recomend this agency to anyone.
It took over 30 minutes for cacellation within the 24 hour
Grace period after my booking. The agent insisted on
Giving me credit for future reservations rather than reversing the charges
On my CC. When I finally convinced the agent I did want credit for
Future reservation, he gave up being a pest. However, they
Credit my account the fare minus $25.00 agent fee which I was
Never told during my initial booking.

I called and purchased a ticket from Tampa to Newark, New Jersey on a specific date. Later that day, came back a different ticket from Tampa to New York. When called to Cheapair, the representative said that they will be a charge of 25 dollars because I waited over 24 hours to report the issue. Is that fair? While I purchased a ticket from Tampa to Newark, seems that someone was on the other side deciding different destiny. Don't negotiate with this people.

You book with them and they call you saying that the ticket went up. You go back to their website and search for the flight to your destination again and the website shows the same low price. Cheapair misleads and lies to people. Be very careful.

This is the least professional people I have ever talked. The employee who introduced himlself as Gwan, literally laughed at me by talking to his friend that I was calling to complain. They used to be very professional and now, it is unfortunate.

I have used Cheapair.com several times and have had nothing but pleasant experiences. The last time I used this service I was in Florida and had to return to Buffalo in a winter storm. I contacted the helpline and was informed nothing was cancelled. They put my mind at ease if there were cancellations that other arrangements would be made. Everything went as planned and arrived to my destination on time. I will not hesitate to use their services for my next flight

FOR CHEAP AIR. COM
BOUGHT 4 TICKETS 5 MONTHS AGO TO TRAVEL IN AUGUST FROM NEWARK TO LISBON NON STOP
FIRST THEY BILLED ME ADDITIOND FEES OVER 200.00 TRY TO RESOLVE THAT WAS A NIGHT MARE FINALLY MY CREDIT CARD GOT ME CREDIT
TRAVEL DAY I WAS TOLD PLANE WAS DELAYED 3 HRS OK GOT TO NEWARK AIRPORT DELAYED OK SEATS ALL OVER IN REAR OF THE PLANE NOT TOGETHER, OLD DAITY PLANE HEAD SET DONT WORK ETC, RETURNING NIGHT BEFORE GOT AN EMAIL ONCE AGAIN PLANE DELAYED IN LISBON 4 HRS 1 SEAT IN REAR 1 IN FRONT OTHER WHATEVER TODAY I CALLED THEM RUDE CUSTOMER SERVICE TOLD ME TO CALL AIRLINE

NEVER I WILL BUY ANYTHING FRON CHEAP AIR AGAIN
YJRY LIE CHEAT CUSTOMER WITH AD FEES NOT DISCLOSED DONT ASSIGNED SEATS ETC

MY ADVICE STAY WAY

It was a nightmare to buy a ticket. I made a mistake buying my ticketa and i was charged with 100 usd for changing and service. I never will buy a ticket again with them.

I am really concerned as the travel I booked keeps changing. I booked the shortest flights for the days as I have a kid traveling with me but now the flights have been changed and I have such long flight to India. If I changed the bookings I would have been charged a penalty but as now CHEAPAIR is changing it I have no choice left. This is ridiculous.
How is cheapair going to compensate this?
How do I know my return flights wont be changed?

My second concern is till today I am not able to book my seats. The website does not let me do this. I am trying to reach CHEAPAIR on phone and I am kept in this stupid line forever
Please let me know how bad this experience of booking my flights with Cheapair is going to be for me?

My fault as I did not read the reviews from consumer on this site. I am not even sure if all will go well after reading all the reviews now.

My issue is I thought I found a great site with nice prices but now it seems like I have made a wrong decision.

I'm so sorry I didn't read the review on this website before I bought my ticket on cheapair... I made a mistake with the date when I book the ticket, and contacted them as soon as I got the confirmation, so within the 24h after the booking. They told me I could cancel for free, but then, it is free expect for the fees... And if I just want to change the date of flight, the fee would be even higher (much much higher...).

So I checked with Canada airline, which is the company with which we were going t fly, and had I booked directly with them (for not much more...), there would be no fee, if you call within 24h you get a full refund and can do your booking again. But cheapair pretend that the fees they are asking me are Air Canada's policy...

So now I have no choice but to pay those oustrageous fees, and book again the whole thing, and of course, never ever use that website again.

At first, I was extremely pleased with the price I was quoted. After booking the flight I received an email saying I could not pay pay international credit card. I was given the option of paying via Western Union or Bank Transfer. I tried contacting Cheapair by phone and email but received no reply. I do not know if this site is legitimate but I would definitely avoid this completely. Best pay a bit more somewhere else for service and safety.

I recently scheduled a flight through cheapair.com as usual and the ticket came back issued by only American Airlines that included a return Frontier flight as well. The result is not being able to change the return leg of my trip without huge penalties.

I am a loyal frontier customer with Summit status which means I can change flights without penalties at any time. After speaking with a cheapair representative to try and change my return flight leg, I learned that their auto-ticketing system which is "out of their control" is to blame for the tickets being combined and uneditable. This is highly disappointing as nowhere on their website or my confirmation email does it state that this was a combined ticket, resulting in not being able to change it without huge penalties.

I will no longer use cheapair.com as I have in the past due to this issue. I will use the airline websites to book instead, as I know the tickets will be separate and able to be modified.

A few hours later I booked my flight oversee, I got a phone call from an agent from Cheapair.com stating that the price that I booked the flight for was WRONG. And they blamed on American Airline for providing them a wrong price. I read the same problem from previous reviews.

Here is what they sent me through email after the phone conversation.

"We have canceled booking XXXXX and you will not be charged. Unfortunately, American Airlines has a miss loaded fare which was no longer available when we went to issue the
Ticket. Please be advised our terms and conditions clearly state that fares are not guaranteed until tickets are issued and you receive an email confirmation which you agree to before
Finalizing the purchase.

We apologize for the inconvenience,"

I still see the WRONG price everywhere with different dates. The difference on the ticket was about $200.

Do not use this website. I wasted my entire day.

On 2/20/13 I tried booking a flight to Hawaii. After completing all the required information I received sold out. I tried back later that day same flight # and price was available. I completed ALL the information again and received SOLD OUT. I call the phone # to find out if this was a scam or what. The lady I talked with of course couldn't find the flight I was inquiring about. She put me on hold for 25mins came back and said a supervisor would call me back. She knew I was frustrated with their site offering the same flight over and over then sold out. The supervisor never called! Today 2/22/13 I went back on their site check flights and the same flight was offered that was sold out days ago. So, again I tried and after completing all the information I received another sold out. I believe this is false advertising. I travel at least 4 trips a year and I will NEVER use this site or recommend this site. It's a waste of precious time. I understand flights sell out fast but to keep offering knowingly it's not available is poor customer service! THUMBS DOWN TO THIS SITE>> DON'T WASTE YOUR TIME