Booking.comReviews 4,266

As a small hotelier we are constantly having problems with booking.com The Cancellation policies are displayed in a misleading fashion and we receive more time wasters than genuine guests. The commissions are constantly rising. Companies like this will end up driving customers costs up as the hotel owners cannot continue absorbing the commissions - 15% of our income lost just for facilitating a reservation when we have the same facility on our own website. Book direct people and actually deal with the hotel - leave the middle man out! They are pocketing your possible discount!

I used a referral link I received from a friend to make a reservation.
Neither me nor my friend received a credit.
The company representatives stonewall and deny that the reservation was made using a link.
The problem is with their web implementation that does not carry a referral to another browser tab.
Bad technology and even worse handling of legitimate customer issues.

Very negative experience with booking.com, they deduct my money even i did not show up in the hotel also they did not accept to change the dates or anything... they just cut the money and moved on...
Watch out, and don't use them so you don't get fool... i lost over 250$ and contact customer service but they do nothing for you after they took your money...
Bottom line<> simple as this...

Booking.com who i booked thro took no responsibility for my stay which went as follows... Westerdok 692,6 leliendaalstraat. Appalling stay. Owner lives above with shared entrance, therefore no privacy, basically staying in someone's lounge! Detached smoke alarms no intercom etc, blocked entry way, badly converted flat. On the second night he deliberately locked us out (left his key in the lock), we heard yellling and screaming from him, with crying children running around. On the third nght he threw us out without notice and refused to giive us our money back, because he lied to Booking.com and said the appartment was for 5 when it was only for 4 people. Avoid at all costs Cpouldn't leave a review on booking.com because we had to cancel the booking to find other accomodation.

We booked a room for five nights but due to serious illness had to leave after two nights. The hotel was sympathetic and ready to refund the unused nights but when the clerk noticed that the reservation was made through booking.com he said we had to get a refund from them. I found no way to contact the- no phone#, no email, their "contact me" page is a dead end. Once they had our money it seems they' lost interest in us. Stay away from this site.

Do not touch Booking.Com. They conned me out of my holiday. I booked a family holiday at a good price seven months in advance and paid upfront. A week before we were due to leave I received an email from them saying that the cost had tripled! Either I would have to pay the increase or they were going to cancel. I wrote back and tried to argue that you cannot just do that to people and instead of talking about it they just cancelled everything.

They messed with our heads and ruined a family holiday with a few taps of a keyboard. NEVER NEVER trust Booking.Com. I have since discovered that they have treated many others in the same way. Booking.Com cannot be trusted. Do not give them money. Do not book through them. Above all do not trust them. In my experience they are cheats, liars and con artists. A thoroughly disgusting company that treats clients like dirt. Customers mean absolutely nothing to this company. YOU HAVE BEEN WARNED by someone who did not heed the warnings of others. AVOID AT ALL COSTS OR YOU WILL PAY A HEAVY PRICE ONE WAY OR ANOTHER. A nasty business that operates in a dirty low down fashion and treats customers with utter contempt. They care nothing for anyone but themselves. No honour, no trust, no integrity.

Treat Booking. Com like you would treat a terrible infectious disease and keep well away from it.

Worst service ever, booking is terrible in customer service, they lying every time you contact them, I had a credit card cleaned up by the third party payment policies of booking. $#*!. You should be aware of what you are dealing with, I booked an hotel in HCMC and credit card was required, they said I should pay at the hotel but the payment was immediately made, contact booking they said they are not processing the payments but they will contact the structure and told me that in HCMC I didn't had to pay... BS³ at the hotel they request a new payment I refused they kicked me out and a week later they charged 2.500£ on my card. Contact booking. $#*! again no help. I get the money back from the credit card insurance 2 month later... $#*! booking. $#*!. The hotel still in business my advice is to use Agoda, far better service and customer care. During the trip I had experience of another behaviour of booking. $#*! affiliates, overbooking. I've been refused by 3 different hostel I booked (same day of arrival), in a row. Never again with this $#*!.

Booked through booking.com to stay at Hotel Jardim Portugal, they had presented some great Photographs and some good reviews so thought as doing a holiday on a shoe string this looked great (Did not expect the Ritz) on arrival beds covered in stains, dead bugs all over and a disgusting cat urine smell.
We politely advised the staff who said they could check us out the next day as they did not have extra rooms, but understood our horror at state of room, they took time to explain they were upgrading and unfortunately that's why it was such a mess.
They gave us fresh bedding and hovered quickly for us (Done best they could at 11pm) we decided to go out for night and party so we did not have to stay in room, we promptly checked out next day and found another apartment.

On our return to the UK we informed booking.com and the hotel we wished for refund, no answer for 6 weeks then an answer from the hotel saying they would refund.

3 months later no refund and 12 emails to both from myself, 6 calls which were hung up by booking.com and 200 euro out of pocket.

Crooks selling an item that isn't fit for purpose!

Last week my wife and I spent a week in London near Paddington Station.
The area there is filled with Hotels, in every price category.
We saw accommodatins from as low as 19 Pound per night including a full English Breakfast, to 550 Pound per night at first class Hotels. But, our hotel was nearly fully booked (through Booking.com) and the accommodations were horrendous. We saw nearly identical accommodations around the corner for less than half of what we paid, and we saw very nice accommocations literally accross the street from our hotel for exactly what we paid. Yet at the time, we were booking (October) the rooms, Booking.com was telling us we were getting the best possible prices in the best locations. While perusing the London Newspapers, we spotted an article on the Front Page of The Times (Dec. 30) with the headline: "Travel firms dupe buyers with bogus cheap deals". We read the article and although it did not mention Booking. Com directly, it described their tactics to the T
I will never use Booking. Com again, but will find some other method for booking hotels even if it takes using Google Street View to find Hotels in the areas I want to go.

Lying cheating scumbags who I will never use again. Avoid using this company unless you want to get charged for rooms you thought you had legitimately cancelled.
After I had cancelled my booking a second booking mysteriously appeared on their site as if I had accidentally duplicated my booking.
This happened to me on 2 occasions.
The first occasions I did doubt maybe I had double booked.
The second occasions it happened I was 100% sure I hadn't duplicated my booking.
They even said I had made the duplicate booking on a different day to the original(Christmas day) I only book using my home computer and I was away until boxing day.
When I confronted them with the facts they said somebody must be hacking my computer and making the double booking on my behalf?
I am now out of pocket for 2 bookings which I never made.
The first time I gave them the benefit of doubt.
There is something seriously dodgy about this company that will come out in the wash. They are playing the system to trick unsuspecting honest customers.

THE KEY ISSUES ARE: INFORMATION PROVIDED ON BOOKING.COM's SITE IS DECEIVING AND THE BOOKING PROCESS IS VERY TRICKY.

The first step I took was to book the hotel for one night and great that it offers free cancellation so that I have time to plan my trip. Then, I thought to myself that it is better to book one more night on the safe side so I changed the date to the 20th instead of 19th. After I received the confirmation email from Booking.com to my email, then I saw texts which clearly state that there is a cost to cancel the booking and "Changing the dates of your stay is not possible." I also read that the hotel is undergoing constructions works! Furthermore, under the Call-to-Action button "I'll reserve", the texts actually blink and I didn't see the words "confirmation is immediate".

I just went online to check my credit card account and what do I find, a charge from Poulsbo Inn & Suites for $103.23. I called this property to let them know I would not be able to use my reservations for one night, because of the snow storm we had in our area. They told me that I had to cancel this reservation with booking.com, so I tried to accomplish this on their web site, but I was unable to access this feature. If it truly is accessible. Shame on both of these businesses.

I have never used the words "please share" on social media so you can assume that, if I do, I mean it. DO NOT BOOK A HOTEL WITH BOOKING.COM. There, I have said it. This is a scam - I know because I have fallen for it, twice in the past two months (well once me and once my partner). This is what happens. You book a room with breakfast, which is (at their cheapest rates) non-cancellable. You get the notification through from the hotel which (assuming you read it) excludes breakfast. You contact booking.com to correct this. They claim the rate never included breakfast. Of course you have no proof that it did. You try to cancel but they point out you have a non-cancellable room so you can't. In that way you end up paying a much higher rate than the room (without breakfast) is worth.

(To add insult to injury tonight's conversation included the line "you should have contacted us earlier we could have dealt with it - ironic given that's exactly what my partner did last time - she contacted them the second she received the notification - and got nowhere).

There are plenty of alternatives out there to booking.com. I have never had a bad experience with the others. I have had two identical ones in two months with booking, com. Once might be an error and is forgiveable. Twice is scam territory (and more fool me too frankly). So choose someone else if you don't want to get ripped off.

I have booked my apartment over booking.com in Belgrade, Serbia. After showing up at the apartment at the arranged time, the renter cancelled the apartment last minute, while I was in front of the building! I was forced to look for a new apartment in the foreign city that I don't really know at the last minute and I was late for my business appointment due to that. After contacting booking. Com, all they offered is an apology and a ridiculous compensation of 40 $. By advertising non-credible and non-professional renters, booking. Com is supporting their behavior and while collecting their fee from the renter and the traveller, they offer no guarantee to the travelers that their service is trustworthy and professional. I will not be using booking. Com again. I will switch to other accommodation sites that are more reliable.