Booking.comReviews 4,266

I "reserved" a room 8 months in advance. They advertised as "book now, pay later". They immediately withdrew over $400 from account. I cancelled the room and they would not refund me. They kept putting the blame on the hotel. After many many phone calls and talking to about 5 different people, I knew that they were going to keep my money. I called the Hotel and begged and pleaded with them, telling them what happened. They agreed to refund my money and stated that they are looking into never using Booking.com ever again. (And this is coming from a 4 star hotel)

I booked with bookings.com for ten days in spain. Advertised as free cancellation up to 24 hours before departure. I had to cancel 5 days before departure due to ill health and doctors advice. Bookings.com did not inform the hotel of our cancellation so we were treated as a "NO SHOW" the full amount for the ten days stay was taken from our bank account. After must protesting and arguing we got 50% of our money back. "Book with bookings.com at your peril"

I was charged the full amount of a 3-night stay despite having cancelled my "free cancellation" reservation well before the deadline.

There seem to be serious issues with the Booking.com web site. In my case this resulted in generating two mutually exclusive emails:
A. Your booking is confirmed,
B. We noticed that you didnt finish your booking.
This resulted in creating the second "invisible" reservation.

There are also issues with their Customer Service. In response to my direct request to cancel the invisible reservation, the response was very positive: As you requested, weve cancelled your reservation. However, they didn't.

I have used booking. Com a few times with no problems and found some great value rooms too.

However, it only takes one bad experience to change my opinion permanently. I hate being ripped off, as I'm guessing most people do.

Recently I used booking.com to book the Best Western Skylane Hotel near Gatwick Airport in the UK.

I booked a triple room with 8 days free parking, for an incredible price of £91. So good I told all my friends.

BUT! On arrival at the hotel, we were met by a foreign guy manning the night desk, who could hardly speak a word of English. He was extremely difficult to understand and he found it difficult to understand me. I got the impression he was trying to charge me extra for the parking, but no amount of trying to explain to him worked. I left it until the following day, when I spoke to a young woman, who also told me that I needed to pay extra for the parking. I was furious and so in the end logged into booking.com and showed her the exact same deal for the following night. She refused to back down and said that booking.com had made a mistake.

My attempts to contact booking.com have met with absolutely zero response over the last month, so to prevent others from making the same mistake, I am now writing a review of my experiences at this dreadful hotel in as many places as possible.

No one rips me off and gets away with it. You've been warned. Be very careful when using booking.com. If it looks like a good deal, you may get your fingers burned later.

Long story short: I made a booking for a group (6 rooms, 3 nights) about 2 months in advance for Mexico City (Hotel Diligencias). 2 days before the check in date I received a message that my booking was canceled. I did not cancel it. When I called booking.com they did not take responsibility claiming they did not cancel it either - but they agreed it was canceled. And the hotel was already sold out (very fishy business). Extremely unreliable booking agency that does not work well with the hotels and does not hold them responsible for bookings!

Recently I did a booking through this site. In the website it was clearly mentioned that the accommodation has parking but later on, they contacted me with a very aggressive language and said that they dont! I tried to follow up on booking.com but unfortunately, they not only did not support me but also they tried to put a blame on me. They just simply said that the cancellation is with hotel! Well, I did not book them through hotel! I did through booking.com! Not recommended...

We have booked accommodation in Cape Town for our wedding anniversary. When we arrived at the hotel we found out that we have been double booked. We agreed to find alternative accommodation and booked another hotel through Booking.com again, only arrive at the hotel and find out the we have been double booked again by Booking.com. Booking.com then suggested alternative accommodation which was nothing like we have booked initially. We then called the hotels & B&B's in the area for which Booking.com shows that there are accommodation available. All of them were fully booked. How can Booking.com sell rooms which are not available? We end up without accommodation on our wedding anniversary thanks to Booking.com.

I booked 2 Apartments in NYC thru Booking.com when I arrived the place was a dirty rat infested slum with shared bathrooms and toilets. There are 43 pictures on the website but not one of the shared facilities. Booking. Com should not advertise such properties on their site they should insist on the properties putting up relevant pictures not just pictures of local tourist attractions. I did not stay one night in the property but Booking. Com are refusing to refund the money offering me just 15% of the money instead.

I used booking.com a lot never had anything go wrong until recently when i couldnt find my confirmation to cancel hotel 6 weeks in advance 2 of there customer advisors assured me that i hadnt booked the hotel i gave them hotel date my email bank details and still said i hadnt any bookings in my account lo and behold 2 days after the date we tried to cancel hotel takes £110 out of my account not the hotels fault as booking.com hadnt cancelled when i phoned the advisor on the phone found it straight away he said there was a number wrong in my email but with all my other details still found it but yet 6 weeks before event they couldnt find it im furious my family friends will not be using this site again really bad customer service and will be deleting my email address from there site if i could rate them as 0 i would

To make a long story short we booked a hotel in NYC for 5 nights. Booking.com advertised a price of 489 Euros for all 5 nights. We even received an email confirmation stating the amount of 489. You can imagine our "surprise" when our bank account was debited by almost 720 euros... almost 50% increase.
The answer of Customer Service was that I should have looked at the "fine print". Yes, their price does not include: 14.75% additional charge for taxes + 32.31 USD per night of additionnal charges + 3.50 of Sevice charges per Night. Why are their pricing not including these taxes? It's not like I have a choice to pay them or not...
At no point it was clearly stated that my total would be 717 euros. They lure you with very attractive prices but then explain that you should read the small print. Dishonnest and unprofessional!

I book through booking.com every year and have been burned a few times so, finally leaned my lesson and will not use them anymore. I booked with free cancellation dates and had an emergency that made it impossible to travel. I cancelled my reservation 3 days prior to the last day I was able to cancel and not be charged. Surprise! I was charged anyway and told there was nothing they could do because the hotel would not refund the charge. Not what I expect from a company that makes a mistake.

I just wish I read these reviews since they all verify what I learned about booking.com recently. They cannot be trusted with anything. My story is very long, but I will try to give you some idea how awful their customer service is and how deceitful booking.com is. My family arrived in Washington DC after a long drive from Toronto and did not find anyone at the property where we were supposed to stay for the night. After several hours, stranded, with two very upset kids, we had a help from a complete stranger. They did not let us know about the cancellation on time(from a guy in charge of the property who could not be reached... long story, but highly unprofessional behaviour) and we ended up in another apartment, much more expensive, and significantly far away from our original place. There were other problems during our trip but I will try to keep this short. I contacted their customer service numerous time and so far EIGHT different people sent me useless and deceiving emails, just trying to make me give up trying to get some justice and appology. They promised at least to refund us the difference in price between those apartments but it seems they are lying and I will get nothing except an almost ruined trip and valuable experience - NEVER book a trip with booking.com.