Dragana B.

I just wish I read these reviews since they all verify what I learned about booking.com recently. They cannot be trusted with anything. My story is very long, but I will try to give you some idea how awful their customer service is and how deceitful booking.com is. My family arrived in Washington DC after a long drive from Toronto and did not find anyone at the property where we were supposed to stay for the night. After several hours, stranded, with two very upset kids, we had a help from a complete stranger. They did not let us know about the cancellation on time(from a guy in charge of the property who could not be reached... long story, but highly unprofessional behaviour) and we ended up in another apartment, much more expensive, and significantly far away from our original place. There were other problems during our trip but I will try to keep this short. I contacted their customer service numerous time and so far EIGHT different people sent me useless and deceiving emails, just trying to make me give up trying to get some justice and appology. They promised at least to refund us the difference in price between those apartments but it seems they are lying and I will get nothing except an almost ruined trip and valuable experience - NEVER book a trip with booking.com.