Tim L.

I have used booking. Com a few times with no problems and found some great value rooms too.

However, it only takes one bad experience to change my opinion permanently. I hate being ripped off, as I'm guessing most people do.

Recently I used booking.com to book the Best Western Skylane Hotel near Gatwick Airport in the UK.

I booked a triple room with 8 days free parking, for an incredible price of £91. So good I told all my friends.

BUT! On arrival at the hotel, we were met by a foreign guy manning the night desk, who could hardly speak a word of English. He was extremely difficult to understand and he found it difficult to understand me. I got the impression he was trying to charge me extra for the parking, but no amount of trying to explain to him worked. I left it until the following day, when I spoke to a young woman, who also told me that I needed to pay extra for the parking. I was furious and so in the end logged into booking.com and showed her the exact same deal for the following night. She refused to back down and said that booking.com had made a mistake.

My attempts to contact booking.com have met with absolutely zero response over the last month, so to prevent others from making the same mistake, I am now writing a review of my experiences at this dreadful hotel in as many places as possible.

No one rips me off and gets away with it. You've been warned. Be very careful when using booking.com. If it looks like a good deal, you may get your fingers burned later.