Booking.comReviews 4,266

Regarding booking.com, when I was looking for a place to stay in Paris, and found the place called Luxuous 4 rooms apartment in Marais where we actually stayed at the end, i only wanted to first contact the owner and ask a couple of questions, read reviews but i could not. When booking.com offered me to reserve the place for the requested dates, it turned out that i can only book it without canceling it even on the same day of booking, only if i paid a large part of the fee. This is unacceptable and it is against the law of consumer cancellation policies of the EU: http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
After I made the reservation, that turned out an actual booking, i could read reviews that clearly stated that the place is not the cleanest and nor the most comfortable for a family of 5. This is why booking.com's policy has to changed. Myself is not willing to use their services again if this policy is not modified.
So we got stuck with this place, since we had no other choice. Now about the apartment:

The place has a wonderful location, close to the metro, to Velib (bike) stations, close to supermarkets. It is on the third floor without elevator, what was still ok for us. However the apartment itself can not be called a "Luxurious" place. It is a place with charm, it has some special Parisian touch, but not luxurious at all. The bathroom needs immediate refurbishing and the place needs a good cleaning. The beds are small and uncomfortable. During the hot season sleeping with windows open is impossible due to the noise from the main road and it has no air conditioning. If someone can put up with these conditions, a stay in this charming place can do the work of having an accommodation in Paris.

In the apartment we booked in Barcelona a desktop which was bolted to the wall crashed to the ground. I narrowly escaped injury. The owner rude and unsympathetic when asked to either offer another apartment or return money.
The repairman came to fix the table into an already compromised hold in the wall. No confidence in safety of that apartment. When contacted Booking.com with attached photos and other documentation, no support at all. Will never book through them again! Poor business model.

I would have saved hundreds by reserving directly with the Porter Square Hotel in Cambridge, Mass., instead of through Booking.com. I booked three nights there for a mid-October college reunion, at a nightly rate of less than $200, which is great value for Cambridge. When I got my confirmation, I didn't see a rate on the email. Turns out (a) you had to scroll way, way, way, way, down to see what you'd be charged, and (b) what you saw was not a nightly rate but a total. That total was $814, which I didn't realize until I checked in. I almost passed out. At that point, of course, every hotel for miles around was full.

When I emailed Booking.com customer service (you can't speak to a person on the phone), I got a terse email informing me that my charges were in the confirmation. What a racket these folks are running!

1. My daughter is in Rocky Mountain National Park at a hotel using this service tonight. The room is so bad she asked to speak with the mgr and got the owner. The owner said, "The reason you have the worst room is that you used booking.com. If you don't like it, you can leave.
2. My husband and I stayed at 2 places in Scotland in Sept. 2017. The first was written as a first floor room with ocean views (in Keiss on NC500). It was actually an attic room with steep eaves and the only windows were in the ceiling, literally. We showed the mgr the write up on booking.com and she said booking writes the description and she had no responsibility.
3. We also used booking.com in Inverness, Scotland. We paid $300 (not a low rate) for one of the worst rooms I've ever stayed at - Best Western Palace on the river. Ha, more like a monk's cell than a palace. Again, steep eaves, one tiny window, no ventilation and all this for $300.
I will never use booking.com again, and anyone who says you get a bad room because of the low price hasn't used the service. It's actually a high price for the worst room in the hotel.

I book the same hotel on the same day for two different days, one date is accepted the other one cancelled. But I have a bad credit card!

Booking.com not reachable only by mail, getting an answer that shows they even didn't read my previous mails and three days after I send it.

This is one of the mails I received:
Your reservation was cancelled because the property didnt receive valid credit card details by the set deadline.

The most common reasons a card cant be authorised are:

Incorrect card number or expiration date
Insufficient funds (card limit was reached)
Card doesn't allow international transactions

If you would like to review the terms and conditions of the previous reservation, you can find them in your confirmation email.

I made a reservation about 1AM Thursday for Friday night. I wasn't sure from the pictures if the beds were double or queen. I was going to call the hotel, but when I moved my mouse to the top of the page to google for phone number, a pop up warned me if I left the page, I would lose the deal! I called the hotel at 2PM Thursday and was dismayed to find the Hyatt had full, not queen size beds. When I cancelled I was charged $126! Check-in is 3PM Friday, so I was certainly within the 24 hour limit. Booking.com is a terrible rip-off, why say you can cancel if you can't? Just call the hotel directly, that way you can get the info you need for an informed decision.

Piazza di Biscione 91, Rome, Italy was a great disappointment. The stairs leading to the apartments were dimly lit and had dangeroust twists and turns for seniors. The apartments were not thoroughly cleaned, no soap was provided in the bathrooms that could have used more cleaning. The manager was late, Brusque and unwelcoming. No wifi until the third day. Our complaints such as a continuously running toilet that wecouldnt flush was not attended to. The toaster and coffeemaker didnt work. All in all quite an unpleasant experience. No savinggrace except for the location

I had a booked a motel room in Flagstaff at Budget Inn. When I arrived, the motel was nothing like the pictures on booking.com. The room was dirty, smelled and each door to each was wide open with shopping carts outside of the room with cleaning supplies. I disputed the cancellation fee of $133 but the credit card company said they had no dispute rights as far as quality! Booking.com should check their hotels, do their due diligence and check their quality before advertising! I even provided pictures showing evidence of this. Won't be using booking.com again!

Our group of 8 booked an apartment from Rome Sweet Home at Piazza del Biscione 91 in Rome from Sept 11-16,2017 through booking.com primarily because of its proximity to Campo di Fiori. The photos, especially the terrace, were very inviting. We knew it was a walk-up but did not expect the narrow, poorly lit winding stone stairwell going up to the 2nd and 3rd floor bedrooms.We had to ask for assistance in bringing up our luggage which we were charged for.
We were met at the apartment later than agreed upon because she had to meet other guests. The nearby restaurant on the piazza kindly allowed us to park our over 10 pieces of luggage while we ate their very good food to pass the time. The key lady also advised us she had to leave quickly to meet other arrivals. Not very welcoming.
Upon arrival, the foyer was full of sacks of debris and bags of assorted linens, not a welcoming sight. This pile diminished little by little as we complained.
The apartment was not as clean as expected, with mildew in the bathrooms, a slow draining lavatory basin, a clogged shower area that collected water, a faucet with a continuous drip, and a showerhead between the lavatory and toilet bowl in a small bathroom which wet the entire are when used.
There was no promised WiFi until the 3rd day when the modem was replaced. Three table lamps had busted lamps which were never replaced until we left. There was no hot water in the 2nd unit on the 2nd night. We could not make the TV work even after following instructions carefully.
The table in the terrace which we wanted to enjoy was rickety and lopsided with 2 legs resting on glass ashtrays to prop it up.In the lower terrace, there was a ladder, a hose and assorted items just strewn around.
Altogether sad but we dealt with it as best we could and did not allow it to dampen our spirits. The real saving grace was the location.

We have booked 88-96 Barcom Avenue in Sydney through Booking.com in Sept 2017.

On our arrival at 88-96 Barcom Avenue, no one there to receive us and we have to wait in the cold night for the person-in-charge (aussie lady) to lead us to unit 35. After 2 days stayed, there were cockroaches, spider, tap leaking and the cutlery filled with stains.

On our last day at about 10.25am, the aussie lady barged into our apartment and said "oh you gals are still here "GET OUT", I will bring my guys and boyfriend up". Next minute a tall bald head (her boyfriend) and a few cleaners came up. Her boyfriend starts throwing our bags out of the apartment and punch one of us and the aussie lady splashed water on to us (lucky is not hot water).

Even if we were supposed to check out at 10am, but they should give us time to take our bags out. Their uncivilised and unethical behaviour is unacceptable and we felt that we are in a underworld country.

With this kind of BAD experience, this will be our first and last trip to Sydney.

Michelle
*******@gmail.com

Charged us on average 40 dollars more than rooms were charging at front desk. Front desks were also charging us at their rates in addition to what booking.com already charged us on credit! All rooms were suppose to be nonsmoking, but smelled of tobacco or marijuanna. First employee hung up on us when we called because we were asking why the discrepancies and then when we called back, they told us no cancellations were possible (no refunds even though we called before the 24 hour notice was up! They now say they need 48 hrs notice...). Don't book with this company. It's definitely not worth your time or money.

After trying several times to contact the company, I am giving up. They really don't give a fart about anybody as long as they can get the money from you. There is NO customer service, NO email answers, NO phone number to call when your reservation is messed up, NO way to get help when you stand outside a place that is closed down or turn out to be non-existing.
On top of that, they will send you spam emails, disregard your opting out from unwanted mail and they will bug the heck out of you until you do like me and stop using them.
Finally, if you want to get a good deal... go with a reputable travel agency, or just simply use airBandB, to deal directly with the people you want.