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Joan W.

1
Level 1 Contributor

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4 Reviews by Joan

  • eDreams

12/6/21

I stupidly bought an eDreams Prime subscription last summer, thinking to save money on a trip. Instead, undisclosed fees added $250 to the cost of a one-week condo rental. Also, although eDreams is perfectly happy to accept American Express for its annual subscription (which of course renews automatically), it will take only Visa and Mastercard when I try to book a trip. Very inconvenient for US travelers. Plus, both Visa and Mastercard providers declined payment, suspecting fraud. I spent hours on the phone ironing it all out, including with rude, unpleasant eDreams call center employees. Stick with Expedia — you'll do so much better!

  • Chewy

12/4/17

I've been shopping for my two cats at Chewy.com for about a year and a half. These days it's the ONLY site from which I'll order pet supplies online. If you have a problem, they correct it immediately, no questions asked. The shipping is speedy and the prices are competitive. What more could you ask for?

  • Booking.com

10/15/17

I would have saved hundreds by reserving directly with the Porter Square Hotel in Cambridge, Mass., instead of through Booking.com. I booked three nights there for a mid-October college reunion, at a nightly rate of less than $200, which is great value for Cambridge. When I got my confirmation, I didn't see a rate on the email. Turns out (a) you had to scroll way, way, way, way, down to see what you'd be charged, and (b) what you saw was not a nightly rate but a total. That total was $814, which I didn't realize until I checked in. I almost passed out. At that point, of course, every hotel for miles around was full.

When I emailed Booking.com customer service (you can't speak to a person on the phone), I got a terse email informing me that my charges were in the confirmation. What a racket these folks are running!

  • Trusted House Sitters

4/8/17

The idea behind this website is that pet- and homeowners can review sitters, in their own words, for the benefit of other pet- and homeowners. That's why the company name includes the word "trusted." But when I wrote a negative review of a psychotic sitter who stayed in my home March 2017, the company took it down. I re-posted milder reviews; the company took those down too. It seems the psycho was threatening the customer service reps. Finally, all record of the house-sit simply disappeared from the website, and the psycho is still out there. There are plenty of other pet sitting services; don't use this one. And if you must, don't let Susan Gans in your home!

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TrustedHousesitters M. – Trusted House Sitters Rep

Hi Joan

I am very sorry to see you have left this review, before we have concluded our investigation into this entire matter, and been able to offer a resolution to the dispute you and the house sitter are currently in regarding the nature of the reviews posted.

I remain very sorry you had this experience with this sitter, I would like however on this forum to reiterate what we have already discussed regarding our Review and Referencing policy:

All sitters have the option to leave Feedback for home owners once the sit is complete, to which the home owner can respond. All home and pet owners have the option to leave a review for the sitter, again once the sit has finished and to that the sitter can respond. All reviews, responses and feedback appear on the profile / listing page of the member.

This is a exceptionally important part of the experience and membership, that keeps up the trust and communication within this sharing economy. However like anything there does have to be policies surrounding this in the event of a dispute.

Reviews, feedback and responses must abide by our Guidelines and the Code of Conduct, that all members must adhere to. The TrustedHousesitters policy is not to delete or edit reviews, it is a 100% tamper proof system, that is relied upon very heavily for members making their decisions.

However, there are rare cases in which we may take the extraordinary step of removing a review or disallowing review responses. We reserve the right to remove content that violates our guidelines.

In your case, your reviews have only been temporarily removed, so as not to fuel the situation any further, whilst we conduct our investigation into the complaints that have been raised on both sides, rest assured once this matter is resolved, the review can be re posted (as long as it remains within the guidelines)

Please rest assured we are taking this matter very seriously and are doing our best to resolve it to the satisfaction of both parties.

Many Thanks

The TrustedHousesitters Team

Joan Has Earned 25 Votes

Joan W.'s review of Trusted House Sitters earned a Well Said vote

Joan W.'s review of Booking.com earned a Very Helpful vote

Joan W.'s review of Trusted House Sitters earned 23 Very Helpful votes

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