I would have saved hundreds by reserving directly with the Porter Square Hotel in Cambridge, Mass., instead of through Booking.com. I booked three nights there for a mid-October college reunion, at a nightly rate of less than $200, which is great value for Cambridge. When I got my confirmation, I didn't see a rate on the email. Turns out (a) you had to scroll way, way, way, way, down to see what you'd be charged, and (b) what you saw was not a nightly rate but a total. That total was $814, which I didn't realize until I checked in. I almost passed out. At that point, of course, every hotel for miles around was full.
When I emailed Booking.com customer service (you can't speak to a person on the phone), I got a terse email informing me that my charges were in the confirmation. What a racket these folks are running!
Hi Joan
I am very sorry to see you have left this review, before we have concluded our investigation into this entire matter, and been able to offer a resolution to the dispute you and the house sitter are currently in regarding the nature of the reviews posted.
I remain very sorry you had this experience with this sitter, I would like however on this forum to reiterate what we have already discussed regarding our Review and Referencing policy:
All sitters have the option to leave Feedback for home owners once the sit is complete, to which the home owner can respond. All home and pet owners have the option to leave a review for the sitter, again once the sit has finished and to that the sitter can respond. All reviews, responses and feedback appear on the profile / listing page of the member.
This is a exceptionally important part of the experience and membership, that keeps up the trust and communication within this sharing economy. However like anything there does have to be policies surrounding this in the event of a dispute.
Reviews, feedback and responses must abide by our Guidelines and the Code of Conduct, that all members must adhere to. The TrustedHousesitters policy is not to delete or edit reviews, it is a 100% tamper proof system, that is relied upon very heavily for members making their decisions.
However, there are rare cases in which we may take the extraordinary step of removing a review or disallowing review responses. We reserve the right to remove content that violates our guidelines.
In your case, your reviews have only been temporarily removed, so as not to fuel the situation any further, whilst we conduct our investigation into the complaints that have been raised on both sides, rest assured once this matter is resolved, the review can be re posted (as long as it remains within the guidelines)
Please rest assured we are taking this matter very seriously and are doing our best to resolve it to the satisfaction of both parties.
Many Thanks
The TrustedHousesitters Team