janet s.

I used booking.com a lot never had anything go wrong until recently when i couldnt find my confirmation to cancel hotel 6 weeks in advance 2 of there customer advisors assured me that i hadnt booked the hotel i gave them hotel date my email bank details and still said i hadnt any bookings in my account lo and behold 2 days after the date we tried to cancel hotel takes £110 out of my account not the hotels fault as booking.com hadnt cancelled when i phoned the advisor on the phone found it straight away he said there was a number wrong in my email but with all my other details still found it but yet 6 weeks before event they couldnt find it im furious my family friends will not be using this site again really bad customer service and will be deleting my email address from there site if i could rate them as 0 i would