Gerhard L.

We have booked accommodation in Cape Town for our wedding anniversary. When we arrived at the hotel we found out that we have been double booked. We agreed to find alternative accommodation and booked another hotel through Booking.com again, only arrive at the hotel and find out the we have been double booked again by Booking.com. Booking.com then suggested alternative accommodation which was nothing like we have booked initially. We then called the hotels & B&B's in the area for which Booking.com shows that there are accommodation available. All of them were fully booked. How can Booking.com sell rooms which are not available? We end up without accommodation on our wedding anniversary thanks to Booking.com.