Lisa K.

I booked 2 Apartments in NYC thru Booking.com when I arrived the place was a dirty rat infested slum with shared bathrooms and toilets. There are 43 pictures on the website but not one of the shared facilities. Booking. Com should not advertise such properties on their site they should insist on the properties putting up relevant pictures not just pictures of local tourist attractions. I did not stay one night in the property but Booking. Com are refusing to refund the money offering me just 15% of the money instead.