Lorraine B.

Booked through booking.com to stay at Hotel Jardim Portugal, they had presented some great Photographs and some good reviews so thought as doing a holiday on a shoe string this looked great (Did not expect the Ritz) on arrival beds covered in stains, dead bugs all over and a disgusting cat urine smell.
We politely advised the staff who said they could check us out the next day as they did not have extra rooms, but understood our horror at state of room, they took time to explain they were upgrading and unfortunately that's why it was such a mess.
They gave us fresh bedding and hovered quickly for us (Done best they could at 11pm) we decided to go out for night and party so we did not have to stay in room, we promptly checked out next day and found another apartment.

On our return to the UK we informed booking.com and the hotel we wished for refund, no answer for 6 weeks then an answer from the hotel saying they would refund.

3 months later no refund and 12 emails to both from myself, 6 calls which were hung up by booking.com and 200 euro out of pocket.

Crooks selling an item that isn't fit for purpose!