Danijela B.

I have booked my apartment over booking.com in Belgrade, Serbia. After showing up at the apartment at the arranged time, the renter cancelled the apartment last minute, while I was in front of the building! I was forced to look for a new apartment in the foreign city that I don't really know at the last minute and I was late for my business appointment due to that. After contacting booking. Com, all they offered is an apology and a ridiculous compensation of 40 $. By advertising non-credible and non-professional renters, booking. Com is supporting their behavior and while collecting their fee from the renter and the traveller, they offer no guarantee to the travelers that their service is trustworthy and professional. I will not be using booking. Com again. I will switch to other accommodation sites that are more reliable.

These guys are scamming the customers and not refunding money in any circumstance. Non-existent phone customer service (tactic: exhaustion by waiting) and email response takes 6 or more days, and then you get bs: "We've reached back out to the event organizers with your request for a refund of one of the tickets and we will get back to you within 24-48 hours." It's been 32 days that I asked for a refund, prior to event taking place! They are fraudsters! I see a lot of complaints re. Ticketfly here. Guys, please file a complaint for customer fraud against them to California Attorney General Office (because their office is registered in San Francisco, Ticketfly Inc. address: 111 Townsend Street
San Francisco, CA *******
United States). AG Office takes those complaints seriously and they will investigate. The complaint form is easy to fill in and submit, it took me 10 mins. Find it here: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company
Strength is in numbers! Let's stop this fraudster company!