BeyondMenu

Tried using Beyondthemenu for the first time today and I was VERY unhappy. 20-25 minutes after I had placed my order for pick-up, I was already standing in line at the restaurant to pay when I got a phone call from the restaurant asking me what my order was because they just got a call about my order but it did not specify what my order was. I had to wait an extra 15 minutes for my food! Totally defeated the purpose! Very unhappy with this service, use skipthedishes instead.

Waited 1 hour for our food delivery - no word. I called restaurant to be told that the order was cancelled by BM. Called Beyond Menu who said they tried to call and couldn't reach me - though no call registered on my phone. Without emailing me or trying to call again they just cancelled the order. Again no notification. Restaurant now processing the order directly and dinner will arrive another hour later (2 hours total). Just call restaurant directly - do not use BM.

When we switched owners for our resturant we had contacted this company ahead of time. However our April payment was still delayed. When we had asked, we got the reply that it would at the most take about 2 months to gain the bank's approval. Which made no sense to us. However since we did just switched we gave them the 2 months. It's the middle of July and when we call, it's always the same reply. When we call now the calls are cut short or it doesn't get through. There almost seems to be no manager there at all. They also tell us to wait for a call back, a simple term for never. I really need to put this on a Google review where everyone can see this. Please Beware.

I went to place an order at our favorite Japanese take-out. I had to register with beyondmenu.com to do so. I also placed my order and entered my credit card info. When my son went to pickup our order, he was told it was never received. I called the phone number for beyondmenu.com and my call went directly to voice mail. I left a detailed message, along with a call back number. It is now 4.5 hours later, with no returned call from beyondmenu.com. I tried searching "Previous Orders" on their site. In incorrect grammar I received a "Not ordered" message.

I ordered pizza with Beyond Menu for my son's sleep over and THEY canceled the order! They "attempted to contact me" by calling but hung up without leaving any message. Then when I called an hour later after finding an email that they had cancelled the order I was told I was being rude for getting upset and that my order was canceled because "the restaurant had an open problem". I asked three times if I heard right and apparently I heard right, Whatever that means! I will never use them again - nor Villa Roma Pizza as long as they use them. Adding in response to Beyond Menu response below that I contact them: No, I won't call your company. I tried that already and the person I spoke with didn't even make sense. It's a scam company as seen by the many many reviews on here. I feel like I got off lucky!

If I could have given no stars I would have. These people are not customer friendly and they do not try to help you in anyway. I would not order through them ever again. If your people (restaurants) are rude that should be a problem with your company. I called to cancel the order that did not get canceled. The restaurant lied and said they had already sent the driver out when in fact he had not left the store. I explained to beyondmenu and they did not care. Total waste of time and yes it was a chinese food order.

What happen is I have told the beyond-menu that we want the customer to come and pay at store only and they said "Okay" but what happen yesterday is the customer said they already paid with beyond-menu. So we can't close order because the customer not going to pay with us. We try to email person name "Alice" she the one taking care of our problem all the time. She didn't answer. Today we try to called beyond-menu and some guy have pick up and listen to our problem and he ask for order number from yesterday that have problem. His attitude when he talk with us was not a nice attitude at all. (Maybe because he don't understand what I'm said) While I'm try to find order number he just hang up.

A restaurant website used this company for their online orders and they are the WORST!

I called the restaurant and told them to cancel their service so they do not lose good return customers like me.

I placed an order at 6:30pm and they called to verify my credit card 15 minutes later.
Over an hour and no food. I called them back and they said their rep had not been able to get a hold of me so they put the order on hold, I told them that was a lie as I has did verify the credit card and gave them the time off my phone this was done. They then said the problem was with their security people who had not called the restaurant to clear the order.

These jokers should not be in business!

I've used this before without much difficulty but tonight the app never seemed to finish processing my credit card. I couldn't find any way to refresh or check wtf was going on. Finally had to call the restaurant and guess what? They did have my order and were preparing it. This does not, however, fill me with confidence in the security of my information. I will never use this app again. I found this site because I had to search for help and I must say I am in total agreement with all the negative reviews.