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Waited 1 hour for our food delivery - no word. I called restaurant to be told that the order was cancelled by BM. Called Beyond Menu who said they tried to call and couldn't reach me - though no call registered on my phone. Without emailing me or trying to call again they just cancelled the order. Again no notification. Restaurant now processing the order directly and dinner will arrive another hour later (2 hours total). Just call restaurant directly - do not use BM.
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I attempted to make a restaurant order for pickup using Beyond Menu. I paid for the order and...
This company is not reliable at all. After waiting 30 minutes for an order that was suppose to be...
Hi S. W,
We apologize for the inconvenience. Before cancelling an order, we make it a process to always call the customer and inform them of the cancellation unless a voicemail isn't set-up yet then we wouldn't be able to notify the customers. Can you please provide us further information about the order? You may reach out to us at BeyondMenu.com Customer service (630)776-3590.
Regards,
Beyond Menu Customer Service