I place order online for pick up. Almost I m out side the restaurant beyondmenu cancel my order. They call me and no sorry no apologize. They tell me story we have problem with restaurant.
Order #*******
Pick up
Placed Time:
10/4 1:52 PM
Requested Time:
ASAP
Payment Method:
Pay at Store
Order Total:
$8.56
After 20 min
Dear customer,
We have cancelled the online order #******* from restaurant Singh Saab.
If you have any questions, please call us at *******590, we will be happy to assist
Ordered Chinese food from local restaurant, paid on line. Waited almost an hour for food to arrive. Finally call the restaurant and was informed that Beyond Menu had called them and stated I had cancelled my order. What? I never cancelled my order and my credit card was charged. Restaurant was apologetic and stated they will call Beyond Menu. I better get a credit on my credit card or they'll be hearing from me.
Hi Jill,
We are sorry for the inconvenience, we are not sure what happened but we would like to find out for you. Can you provide us additional information about your order? When a transaction paid online is cancelled an automatic refund is requested an is posted to your bank in 3-5 business days. Feel free to contact us at (630) 776-3590 if you have further questions. Thanks!
I am very glad that I read the reviews first because I was very close to placing an order until I got to the checkout page and noticed that they only accept Visa and Mastercard. I then decided to look at the reviews and it was a wise choice to make. Thank you everyone that added a review about this scam site!
Hi Heather.,
We apologize if you only had (2) options to pay for an order. Normally, when we get these type of requests for restaurant owners not to receive payments using Amex or Discover card we grant it for them since this option is depending on the owner's discretion. Sorry if this left you with a negative experience. You might want to check with other restaurants on our site since some of them offer Discover and Amex. Hope this helps. You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
I got charged for a food order and recieved email confirmation that the order would be delivered. After waiting over an hour i called the restaurant. They never received the order. I have sent in a request for a refund from beyondmenu. Hopefully there is no issue getting it.
Hi Stephanie,
We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. Regarding your refund, normally it is posted in 3-5 business days to your bank. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Everyone I pay with a credit card I get fraud on my card. You credit card information is not secured. The first time it happened on one of my cards I used at 2 different places not sure which place caused credit card breach. I used a different card and the only charge for months. A few days later credit card fraud. Do not trust Beyond Menu to keep information secured.
Hi Mae J.,
We take credit card breach of information very seriously. May we ask for more information about the order so we can further assist you? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
If there were zero. I would have given it zero. Bad service. They send my food to the wrong building number and wrong apartment number. They don't do their job right. There are a lot of website like seamless,... And others which are efficient and polite. Don't use those guys. They are $#*!n crazy.
Hi Mitu.,
We apologize for the inconvenience. May we ask for more information about the order and the restaurant information so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
This is my first time using this company- I ordered food using a credit card and was waiting for the food for over an hour (est delivery time was a little under an hour) until I finally called the restaurant & they told me that Beyond Menu told them to cancel my order because my card didn't go through! I was not notified that my card didn't go through. Furthermore, when I gave the restaurant my card info directly, it went through, wow. Now the poor restaurant is scrambling to get me my order ASAP and I haven't eaten in 7 hours. Can't give this company a worse review.
Hi Alyssa M,
We apologize for this negative experience. May we ask for the order number so we can check what happened? Please reach out to us so we can assist you further and give us a call at BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Will never use again! I used it tonight to order Chinese and actually thought I was on the restaurant side in the beginning. Once I realized I was not I kept going. Had I ordered through the restaurant I would've had my food in 20 minutes. Two hours later I received my food through this site. We ordered two different meals. Only one was correct.
Hi Vicki H.,
We would like to make things right for you. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
My first time using this site. I read the reviews and got scared but it was already too late since I already ordered my food, It was a great feeling when My food came 30 mins later. The site is definitely not a scam.
Hi Dennis K.,
Thanks for the positive feedback! We'll make sure to improve our services so we can give you a better online ordering experience.
Regards,
Beyond Menu Customer Service
I placed an order using Beyond Menu. Was able to check online and got a confirmation number. After an hour I called Beyond Menu to check on the status of my delivery. They told me to call the restaurant, the restaurant never received my order. I called to complain to Beyond Menu and their service representative hung up on me. An hour after this, I got an email that my order had been placed. I will never use this site again.
Hi Nikki N.,
We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. May we ask for more information about the order and the restaurant information so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
This website is robbing people by hacking into google business listing and redirecting customer to their website. Absolute Scamming. I recommend you NOT order through them, you may not receive your food because restaurant owner's like me are not honoring the orders through this site.
Hello Saiful,
This is BeyondMenu.com Customer Support. We would like to help you with your concern. To start with, may we ask for your store details including the store name and phone number?
You may also call BeyondMenu.com customer service hotline at (630)776-3590 for assistance. Thank you.
Regards,
BeyondMenu.com Customer Support
I don't know who they are, but a monthly "membership fee" showed up on my Paypal account. I've changed my password and reported the fraud. The good news is that Paypal confirms that I want to end my "subscription", so I shouldn't get charged again. Who the heck are these people?
Hi Ruth G,
We don't charge customers any monthly membership fees. Our business is purely order taking and forwarding that to restaurant owners. Please give us a call at our toll free number 630-776 3590 so we can further assist you.
Regards,
Beyond Menu Customer Service
I've never had a problem of any kind and I've been using them a lot for a long time. The only caveat is I use them for only one (great) Chinese restaurant, so it works for that one place.
Thanks for the awesome review, Steve G.! We’d love to continue providing great service to awesome customers like you. Cheers!
Ordered online and got a welcome email and a "success" that my order was placed with a local business of pickup. I selected the time for pickup and when I arrived, I learned that the restaurant never got my order. Thank goodness I didn't pay in advance. This was a complete failure.
Hi Lisa,
That is very unusual. We always make sure orders are forwarded to store owners on a timely manner. Once an order is placed, it is automatically sent to restaurants to make sure no order is missed. Can you please provide us with more information so we can check what happened? Feel free to contact us at (630) 776-3590 if you have further questions. Thanks!
The website took me to a restaurant in my state, and as soon as it charged, it charged to the same restaurant but in a completely different state from mine. I live in Kentucky and it charged my card to an order in Alabama. Don't order with this service. I ended up getting a 45$ charge on my card and no food at all.
Hi Caleb
We would like to know more about what happened so we can fix the problem. Please provide us with your order number and the restaurant from Alabama that's in question so we can refund you accordingly and prevent this from happening again. You may give us a call back at 630-776-3590.
Regards,
Beyond Menu Customer Service
We ordered food online for delivery. After paying the restaurant, they said they do not deliver. The restuarant employee argued that beyond menu does not deliver. I told them we have used the service before and they have delivered in the past. It's frustrating dealing with a mess.
Hi Melissa M,
We apologize for the inconvenience. We don't offer delivery services, we only forward customer orders to restaurants. If you were able to take advantage of the delivery service before, most likely that restaurant previously offered a delivery service however it could also change from time to time if there is an absence of delivery drivers. We suggest checking with the store before placing the order.
Regards,
Beyond Menu Customer Service
Ive used it quite a bit from about 5 different places. Ordered from it when leaving my business and picked up on the way to my residence. I never used home delivery- if you want a real person to bring you food, then you need to pick up a good ol fashioned telephone and talk to a real person.
Hi G M.,
Thanks for the positive feedback! We'll make sure to improve our services so we can give you a better online ordering experience.
Regards,
Beyond Menu Customer Service
Beyond menu somehow hi jacked my order from a very reputable local restaurant and never process the freaking order, I had a house full of people waiting on food that never arrived because the restaurant never got the order. I called the restaurant and they vehemently told me DO NOT USE BeyondMenu! They don't even know how BM steals their deliveries! These guys belong in jail!
Hi J. C.,
We are sorry for missed delivery. We offer multiple channels for our restaurant owners to receive orders and also encourage them to receive back up ways of receiving orders. Can you provide us with more information e. G Order number or restaurant's name? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
BeyondMenu Customer Service.
Ordered online for pickup to pay in cash. Picked up the order, paid in cash (left more as a tip) and left. Find out later that the restaurant charged my debit card (no idea how they have that information) for the order. So they double charged me which, because of automatic payments for other bills that happened the same day, made me OVERDRAFT $37 on my account! BE WARNED!
Hi Mathew L,
We take this type of complaints very seriously. May we ask for more details about your Order number and the restaurant where you placed the order from so we can prevent this from happening again. You may also reach us at BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
BeyondMenu Customer Service
Out of town for work and used this to have dinner delivered. An hour later no food so I called to be told my order was cancelled. Checked online at my bank and the money was deducted. Called beyondmenu back to be told they cancelled it because my bank said it was fraud. Beyondmenu claims hey called me three times but they called once and left no voicemail while I was on the phone.
Called my bank and was told they did NOT flag it as fraud. A lie from beyondmenu. My bank is now reversing the charges for me. Should have read the reviews first! Horrible horrible customer service!
HI Tammy P,
We apologize for the negative experience you had. These measures are part of our security check to make sure the payment details are fully verified and no unauthorized transactions go through. Refunds are posted in 3-5 business days as well. We certainly appreciate your feedback and will make sure to improve our process to give you a better experience in the future. You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Overview
BeyondMenu has a rating of 1.3 stars from 263 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BeyondMenu most frequently mention credit card, customer service and chinese food. BeyondMenu ranks 170th among Food Delivery sites.
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- Wheeling, IL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vikk, sorry for the negative experience. Based on our records, we received a request from the store to cancel this order since they were unable to process. Feel free to contact us at (630) 776-3590 if you have further questions. Thanks!