BeyondMenu

I have used this service three times. It worked once. The last straw, waited an hour. Called the service, only to get a message service. Called the restaurant, was told the order never was given to them. Received a call from the service, at the same time on the phone with the restaurant. They had just received the order! I cancelled the order. The restaurant manager apologized and recommend we no longer use this service! I agree!

I placed an order which took a 1.5 hours to get to me. Throughout this time a representative from Beyond Menu was reaching out to the restaurant on my behalf which I appreciated. Since the food was taking forever, the representative stated they will give me a credit for my order. I follow up with Beyond Menu two days later regarding my credit and they said they never offered a credit or that I have misunderstood what the representative was saying. So even if it took forever to get my food, they just shrug their shoulders and say well too bad the restaurant won't give us a credit so we won't give you a credit. I understand it wasn't their fault my food was late but don't go offering a credit then taking it back! I've deleted their app. Don't bother with this business.

Asked for a refund and it was processed on their end but their website is horrible. Worst customer service ever and then when I called to speak to a manager I was told there's no manager I can speak to and no transfer button?!? What kinda BS is that? The manager is supposed to call me but I have yet to hear back. No fault on the employees end of course but HUGE fault with the management of the company. Completely unacceptable to not have someone on the management end ready and willing to handle disputes.

I ordered once using beyond menu and everything was fine. The second time, my food order was wrong. The restaurant said that beyond menu had submitted the wrong order and I had to talk to them to get my money back or to get the right food. I called beyond menu for an hour trying to get a live person. Once I did, they told me they had to call the restaurant and would call me back. Later they call back and say that the restaurant won't fix the problem, so I'm out of luck because the restaurant is the one who charges the card. Of course, the restaurant says it's beyond menu's problem. When I asked to speak to a supervisor at beyond menu, they said they can't transfer the call to a supervisor and that someone would call me back in the next couple of days. Still waiting on that call. NEVER USING AGAIN!

"The state general sales tax rate of New Jersey is 6.625%. New Jersey cities and/or municipalities don't have a city sales tax.
Every 2019 combined rates mentioned above are the results of New Jersey state rate (6.625%). There is no county sale tax for New Jersey. There is no city sale tax for the New Jersey cities. There is no special rate for New Jersey.
The New Jersey's tax rate may change depending of the type of purchase. Some of the New Jersey tax type are: Consumers use, rental tax, sales tax, sellers use, lodgings tax and more.

Please refer to the New Jersey website for more sales taxes information."

I order from this site frequently. The last 2 orders both caused me to have to cancel the card i used to make the order. HUGE RISK giving them any financial information. This site should be investigated by the FBI. Just call in your order or find an alternative site. VERY INCONVENIENT. I tried to call them to inform them of the problem and got a very rude customer service rep on the phone. There is no point in supporting this business.

I have received a few uninstall reviews on my FB page, and one 2 in general that were total lies.
I've learned that a restaurant can not please all the customers they serve all the time. All we can do is try.
I resisted allowing delivery service for a long time just because of the nature of the food delivery.
My restaurant offers a top quality stake, many comment that it is the best in town.
I started using Door Dash, and seen negative reviews on our stakes. Some one orders a med-rare stake and the stake is placed in a take out container that is designed to keep food hot, the stake continues to cook while in route to the customer. When the customer receives their meal the stake is now well done, or close to it. The customer is then pissed off and goes onto Doir Dash and leaves a bad review. This review hurts the business, and the writer of the review orders else were next time.
I found that a person can come into the restaurant and have several meals with no negative issues and then try the home delivery and end up writing a negative review. The best path forward is to be careful what you order, and don't expect it to be quite as good as you expect. If you want top quality then go out and eat, and then judge accordingly.
These companies all use the same drivers. It is a pool of drivers that deliver for all the services.