I would leave zero stars if I could. I had a terrible customer experience both with the product i ordered and the customer service i received.
I ordered a pair of backless white faux leather mules in a US size 8. The shoes i received are labelled a size 8 and are easily three sizes too big. They are absolutely not a standard US size 8. I have worn this size my entire adult life and never experienced this issue.
The ASOS rep i dealt with through the chat was not helpful told me there was nothing he could do. Which means i am now going to have to pay $22.50 in shipping to send back a faulty product that is not at all what was advertised. It is going to cost me, the consumer money to deal with your terrible product.
I emailed the support email and have heard nothing back in over 5 days. I reached out on social and again nothing.
Overall i had a terrible experience, I will absolutely never order from ASOS again and caution shoppers from choosing to order from here.

I was excited to receive jewellery and a cute fluffy purse I purchased from this website. Not only was I charged $15 in additional fees upone picking up the order but I was entirely scammed out of my money. A $40 purse with the inside looking like a Claire's purse and $40 earrings that looked to be made for 0.10 cents. Complete rip off and horrible customer service. The cost to return the purchase isn't even worth it after all the additional fees. Super disappointing and want to let anyone whose curious of the website to NEVER order from them. Try an etsy seller instead this is total garbage.

I am not sure what's up with all the negative reviews because I've had quite the opposite experience. Ordered a bomber jacket for 130$ CAD, was supposed to be delivered on the 28th but actually came 2 days earlier on the 26th. Was able to track the package with no problems. The quality and colours of the product are wonderful, and true to size. Did not get charged at all for duties (I'm from Ontario, CA). Overall great experience and very happy with my purchase.

First, the item was late for 1 week and charged me for custom fee plus i paid for return postal fee but it took 2 months for refund... if i forgot my return they will never care... i will never shop again to Asos!

I ordered from ASOS for the first time and they sent me the completely wrong item. When asking for a refund they want me to put up the cost to ship it back? When all is said and done It would cost me money sending it back. After all of that and the duty fees. Do not waste your time.

This is what kind of business ASOS is running. I have ordered REISS boots from ASOS and this is what I have received. Beaten up, ripped, dirty boots covered in dog hair. And as I am highly allergic to dog hair I have developed face rash. Horrible service that endangered my life. And customer service just answered me to send the boots back! I will have to pay more for sending them back than the original price of the boots so they can send them to another victim customer.

I tried to purchase a jacket, and received the same wrong item (a pair of boots) on accident TWICE. They wouldn't refund me without me returning the wrong item, which is understandable, except that I have to spend my time and money getting to the UPS to return it. TWICE. When I reached out to them, I was offered nothing in return, just something about how my feedback will help them get better at their business. Honestly, not worth trying to get the right item.

I sent a return in December 2021 all in good "return" timing and it's April and i still have not recieved a refund. It is impossible to get in touch with this company. I've tried everything! Customer Care numbers, their online chat etc. I'm waiting for a 110.- Dollars Refund and NO ONE is available to give me information on this. Their is no access to customer care, whether it be on their website, through Tel. Contact, email or facebook, etc. I've now waisted a good 2 hrs plus of my time on this. What a disappointment! I will for sure not be ordering from them again.

Worst online shopping experience. The time I've lost trying to have my money back -_-
- non-announced fees
- incorrect refund
- packed one order in two parcels and shipped one in express delivery with fees even if I never asked for it. Won't take the responsability for it.
- inflated taxs %

I bought a dress and price dropped 30% a few days later. I contaced the online chat asking for the discount to be applied. 3 male staff says no. One suggested I send the dress back and make a new order at the discount price. The seller/ASOS has to pay for the free international shipping from UK to AU. Surely this is not the best way to resolve this?
Will not buy from ASOS again. What a joke!
If anyone is looking to create e-commerce comedy, try buy from ASOS. Their customer online chat reps are hilarious.

Return jacket and trousers. Unused, opened package and checked material. Decided to return. They have sent trousers back to me. When I asked why they said Inspection Team saying trousers were worn. Never ever wore them, didnt even try them on. Jacket was packed orginaly and trousers were open. Tad attached, brand new. Extra money for asos
SCAM. Do not order from asos. You will get dissppinted.

Worst customer chat help, it is so useless it makes you cry: bought the item on 30th June 2018, it came the next day. I ordered a dress but a pair of jeans came in its place, took photos of the error, sent it back on 4th July 2018, Royal Mail says it has arrived. No refund, wrote to customer service 5 times seperate times, each time asking for me to wait 10-12 business days, which i patiently did. It is now 16th Aug 2018, still no avail. All i ask for is for my £16.50 to be refunded, which is rightfully mine. Escalated to PayPal, no response from seller (ASOS). Still waiting for my money to be returned. I won't be buying from ASOS again unless absolutely necessary. This used to be such a reliable website... but something happened to it and its all up in smoke now.

Ordered a pair of earrings off of this website expecting it to arrive in less than a week. I contacted customer service after tracking my shipment online two days after its due delivery date only to find out that the warehouse hadn't even been notified of the shipment. I was only offered a reorder of the product which would take two weeks to deliver or a refund which would take a week. Complete disappointment as this order was meant to be a birthday present. What a lazy scam.