Samantha B.

I would leave zero stars if I could. I had a terrible customer experience both with the product i ordered and the customer service i received.
I ordered a pair of backless white faux leather mules in a US size 8. The shoes i received are labelled a size 8 and are easily three sizes too big. They are absolutely not a standard US size 8. I have worn this size my entire adult life and never experienced this issue.
The ASOS rep i dealt with through the chat was not helpful told me there was nothing he could do. Which means i am now going to have to pay $22.50 in shipping to send back a faulty product that is not at all what was advertised. It is going to cost me, the consumer money to deal with your terrible product.
I emailed the support email and have heard nothing back in over 5 days. I reached out on social and again nothing.
Overall i had a terrible experience, I will absolutely never order from ASOS again and caution shoppers from choosing to order from here.