Alicia Y.

Item on hold in importing country for 3 weeks - Vestiaire told me to contact DHL myself, zero help.
Item reference *******
DHL express said the buyer needs to get in touch to confirm the power of attorney as the item is being imported/held in Latvia.
Vestiaire will need get in touch DHL Express as you are the account holder with the DHL business account number, to either request the item back and send the item back to me, or get in touch with the buyer to get them to contact DHL to confirm power of attorney.
Please confirm this ASAP as it is a high value item - I have a video and pictures of me packing the item and sending it at DHL service point as evidence.

A scam company - they book you on impossible connecting flights that gives you less than 50 minutes to change over.
I am in a wheelchair and they said that's not their problem I wasn't able to make it as they do not account for people with disability or have a hold luggage. What a disgrace.

Worst customer chat help, it is so useless it makes you cry: bought the item on 30th June 2018, it came the next day. I ordered a dress but a pair of jeans came in its place, took photos of the error, sent it back on 4th July 2018, Royal Mail says it has arrived. No refund, wrote to customer service 5 times seperate times, each time asking for me to wait 10-12 business days, which i patiently did. It is now 16th Aug 2018, still no avail. All i ask for is for my £16.50 to be refunded, which is rightfully mine. Escalated to PayPal, no response from seller (ASOS). Still waiting for my money to be returned. I won't be buying from ASOS again unless absolutely necessary. This used to be such a reliable website... but something happened to it and its all up in smoke now.