YOOX

Increase price and discount and after increase prices again what a mess! Bought a hat for $66 and had a defect gave me $3 as a compensation, now this hat $44. Too much hassle to return it plus return shipping fees.Never again!

I have been asking for months about a language problem and thus far I have not received any normal answer. Language for region of Georgia is by default Russian. This is both cultural appropriation and offensive, as language in Georgia is Georgian and if it is not available, why not use English as default?

I have been a customer for 16 years. I was abroad for 2 years and came back to Europe and shopped again with Yoox 2 weeks ago.

2 years ago, I received my package within 4-5 days. Always great products and prompt service. But now, things have changed!

My order has been "preparation" for 10 days. Then today, I got a mail saying my order was cancelled because they couldn't get the authorization to deduct from my card. Then I checked my account. The amount was already deducted 3 days ago!

I called the customer service telling them that the money was deducted already. But what the man said was it looked like it's been deducted, but actually not. What does that mean? THE AMOUNT WAS GONE from my account.

I'm not going to waste my time talking with Yoox customer service. As I read the reviews here, I might not get my money back. I've sent a message to my bank about this.

I think Yoox is having a financial problem, so DON'T SHOP. There is a great chance that you'll lose your money.

I had a package that was supposed to be delivered and never received it. I spoke to someone about a refund and asked could I speak with a manager and it was nothing they could do. My money was never refunded. Please don't order from them. This is a scam.

For 13 years im a satisfied customer,
I usually dont write reviews but all these reviews that ahad read before
Made me write this one.
I've never experienced bad servicing from the company,even when (years ago) i bought a pair of shoes that i whore them for 2 weeks and they have been broken they had accept my complaints and made an exchange.
For beeing for 13 years a loyal customer means that they really fullfill my expectations.
Thank you YOOX!

OK, usually I am very lazy to write these reviews but I had to write this one. Excellent company, fast shipping and excellent sales when they have them. Very easy to return items when they do not fit.

I ordered and pair of shoes that I had my eyes on for about a month from this site. And before even receiving my shoes, the price dropped $60, so I asked for a price adjustment and they said No. So I told them just to cancel the order, before it was sent, so they told me to wait to see if they could work something out as far as the price adjustment goes. After a few days after I get the item. They tell me it's still nothing they can do, and now make it more stressful for me, as far as processing a return. I have never heard of a company that wouldn't do a price adjustment on an item, that was bought with then 7 days of an purchase, let alone before they themselves didn't even ship the item yet... Bad business practice for retail.

I ordered a Fendi bag with express shipping Monday before their close of business. It's Friday not so much as a tracking number. I called their so called customer service & they say it'll be here Monday. Express does not mean a full week. I have ordered things from way bigger sites that do much more volume with ground shipping & gotten them quicker. Not so much as let us refund your express shipping costs. "We can't do this... We can't do that..." Well what can you do? Apparently nothing so I canceled my order & will not have a gift on Christmas as this was my gift from my husband. Thank you for putting a damper on my holidays Yoox.

I've bought over 10 shoes from Yoox. I am not a fan of the company, but I am of their products. This is my advice to (new) customers: avoid needing to get in touch with the customerservice. Know what you are buying, this way you avoid yourself a lot of trouble. If you wear a size 10, buy a size 10, dont go and try size 9, cause returning etc will give you a headache. Just buy your stuff, know that what you bought is correct, be at home when they deliver it, and you will enjoy your stuff. Nothing more, nothing less. Keep it straight with Yoox, cause everything more, will give you stress.

I know there are so many bad reviews, but this is a good one. I have purchased many items from YOOX over the past 5 years and have only had good experiences. I think part of the problem is that they have a Clearance section, and all items in this section are not returnable. If you aren't sure that you can use the item or if it may not fit, do not purchase from the Clearance section. I have successfully returned other items purchased from the sale or full price section. I have found unbelievably good buys of high quality, beautiful merchandise from this site. The items they sell are definitely authentic brands, many of which are from a season or two back. This is a great company.

Ordered shoes and the next day they where offered at a big discount, they advised me to return the shoes and then order them again for the discount they would offer me to discount without this hassle stay away from ordering at yoox

I was a long term customer of Yoox, but hadn't purchased from them since 2018. Recently I purchased a Calvin Klein wristwatch from them. From the get go there were problems with tracking and getting clarity about delivery. Since I am in the process of moving from New York to Canada my time is limited and I needed to know these specifics. When I finally received the watch it was not functional. It looked nice, but it simply did not work. Yoox's response when I inquired about a refund was to have it serviced for watch repair and they would refund me 15% of the cost of the watch for the repair. This was so absurd and offensive that I chose to not respond. When I informed my credit card company they were incredulous as well. I sent my credit card company the email with Yoox's 'solution' so as to process a credit on my card. I will never purchase from them again.

I ordered a pair of shoes in black. I got a pair in blue instead. I reported the problem, and they automatically said that they apologized for mischaracterizing the color but they do not have the black ones. They asked that I return for refund but I need to pay $7 for the return fee. I then complained out of principle and the customer service said in a sentence that it is their rule, and the rest of the email simply advertised their website and asked me to download their app. No shame!

I made the mistake of buying some PT01 mens pants from Yoox.com and I will never buy from them again. Thinking I was buying khakis and being surprised to receive cords was a bit of a disappointment to say the least. Their product descriptions are purposely vague. Never said that the pants were super slim or anything like that. Do yourself a favor and save yourself some aggravation and money by not doing business with them. It's a bait and switch operation.

I ordered a pair of AGL boots that were $284 - last pair in size 6 - before they arrived I noted that they were reduced to $206. Customer service said to order another pair and send back the ones when I get them to get the reduced price. I said I bought the last size 6. They said there was nothing they can do about it. YOOX is a $533 million company and they can't honor a price reduction that would give me $78.00! What the …..