Sheri H.

I enlisted the aid of Great North Visa so that an RCIC (as they indicate on their website) would assist us with the paperwork and the application submission for family sponsorship spousal class. When we arrived in Montreal on September 11th to facilitate the move of our property we were informed by a customs agent with immigration at YUL that there was no visa application submitted on our behalf, even though we paid an additional $3000 to prioritize the submission. This was three months into the process of us supplying all sorts of information and documents. I immediately contacted our Senior account Manager Daniel Kennedy at Great North Visa who became emphatic that border control agents don't have access to visa status. When I asked about proof of submission he stated that there was no way to track the application. Alarmed, I went to the CICC website and discovered Mr. Kennedy is not listed as a credentialed RCIC. He is not even authorized to represent us or submit a visa application on our behalf. I filed a report there. My call to Great North Visa to speak to a supervisor was given lip service. No one called me back to address this issue. The only call I received was from custom relations (Gabriela Daniels) when they discovered I contacted my credit card company to dispute the charges. Immediately I took it upon myself to initiate the family sponsorship process. We filled out copious paperwork, collected fingerprints, police reports and went for biometrics, all processes GNV and Daniel Kennedy failed to address. Clearly we were victims of a scam. Unfortunately my credit card company has been swayed by their corporate presentation and has not rendered a refund. Stay away at all costs!

I was a long term customer of Yoox, but hadn't purchased from them since 2018. Recently I purchased a Calvin Klein wristwatch from them. From the get go there were problems with tracking and getting clarity about delivery. Since I am in the process of moving from New York to Canada my time is limited and I needed to know these specifics. When I finally received the watch it was not functional. It looked nice, but it simply did not work. Yoox's response when I inquired about a refund was to have it serviced for watch repair and they would refund me 15% of the cost of the watch for the repair. This was so absurd and offensive that I chose to not respond. When I informed my credit card company they were incredulous as well. I sent my credit card company the email with Yoox's 'solution' so as to process a credit on my card. I will never purchase from them again.