YOOX
Questions & Answers

Hadeel, I've been a customer close to 20 years. The past 10 years I've been purchasing from YOOX designers for between £5-10K annually. The past three years I've been sent items that was fake. I don't trust them anymore. I won't buy any expensive designer items from them anymore. There are plenty of professional companies out there on the web that won't cheat.

Subject: Urgent: Unauthorized Charge - Request [76328268] Ghost OrderDear YOOX Customer Care, I hope this message finds you well. I am writing to express my concern regarding an unauthorized charge of 351 CHF on my credit card associated with order request [76328268]. Despite waiting for a month, I have not received any satisfactory explanation or resolution regarding this issue.This charge was made without my permission, and I would appreciate it if you could urgently investigate this matter. I am seeking a prompt resolution, including a full refund of the charged amount.Please provide a detailed explanation and the necessary steps to rectify this situation. I have attached any relevant documentation to assist with your investigation.Thank you for your immediate attention to this matter. I look forward to your prompt response.Best regards,