YOOX Questions & Answers

Hadeel, I've been a customer close to 20 years. The past 10 years I've been purchasing from YOOX designers for between £5-10K annually. The past three years I've been sent items that was fake. I don't trust them anymore. I won't buy any expensive designer items from them anymore. There are plenty of professional companies out there on the web that won't cheat.

I have been with them for 3 and a half years now and I have never received fake items from them. Also they offer quite generous return policy, so you could buy a returnable item and examine it, and return it to them if you think it's a fake. Very simple. Usually the companies which sell fakes don't offer such a generous return policy.

They are legit. I've placed about 5 orders with them. I buy Diesel brand jeans and they are legit and incredible prices. Never had an issue with shipping. I believe it comes overseas so if shipping time is a concern, pay expedited shipping and it come very fast.

It took a week to get to the UK. About a third of the time it takes to get your returned items back to them.

Real yes - but in my experience not the ones you ordered. I was sent an older cheaper version in the wrong colour and size and I am still waiting for a refund.

They work directly with the designers designing their websites and taking care of their logistics, how can they be fake?

Can't answer your question without knowing your location. You should be able to find this information from Yoox customer care shipping webpage. In the US, if the item is stocked in the New Jersey warehouse it generally can be shipped out on the following business day after the order is placed. If it's stocked in the warehouse in Italy it needs to be shipped to the NJ warehouse for packing, which totally takes about 4 business days, and then it'll be handed over to UPS and you'll be notified your order is shipped. During holiday season and popular Yoox sales shipping may be delayed for a couple of days.

My experience has confirmed that as long as you can add an item to your shopping cart you can proceed with the purchase. Yoox inventory updates nearly real time, so if an item is sold out you either won't be able to add it to shopping cart or proceed with payment. Items can disappear from designer and product category search view but show in your dreambox and recommended items area, as well as its own product page. This can be caused by: 1. System bug 2. Sold out item was returned. If you haven't deleted it from your dreambox you'll see the item become available first. 3. Yoox sometimes hides products temporarily and include them in the coming promotion. 4. Preparing for large scope price changes. Products are taken off of the general search to adjust price for the promotion.

I have ordered 4 pair of shoes and they were all in perfect condition in appropriate boxes. Two TopShop, one Ferragamo, and one brand I wasn't familiar with. I have had only wonderful experiences w YOOX.

Have you ever tried paying with pay pal? I sometimes had problems paying with a credit card, so i went on using pay pal and it works fine for me.