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Jes Z.

1
Level 1 Contributor
UK

Contributor Level

Total Points
283

2 Reviews by Jes

7/26/21

Stay away from this fraud company if you are selling your designers.

I have found this company online read the good reviews and thought why not give them a try to sell some of my designer items. I sent them everything from high end dresses, shoes and bags. A few weeks later they gave me their pricing, which was very much under what I usually sell in my local second hand store. So I turned it down and asked to send the items back. This process has taken two months. I received my items back today. What I can not believe is my bright red Herve Ledger dress that I have NEVER washed/sent to dry cleaning ever. Has come back to me very much worn and dry cleaned. I don't need to even guess. The state of my dress I received back from them is NOT the same. So yes. If you're sending your items to them and you're not selling them because of the embarrassing low pricing they give you. This is one chance that will happen to you. Your perfectly new items will turn in their hands to be used for own personal needs and sent back to you in a completely unacceptable shape. Now I have sent many high end dresses to dry cleaners in the past and even if the dry cleaners are good they always durn up like they've been washed 20 times. Therefore I only send my special items that I'm keen to keep in top shape to one dry cleaning company in London and rather pay the 10x price to have it done professionally.

What ever you do. Don't use this company. They will fraud you in one or other way.

Tip for consumers:
Don’t use this company. They base their business on scamming their customers. The clients that sell their items get scammed as much as their customers who purchase the items. Which is not to the quality level they advertise for.

Products used:
None, I was selling my items.

4/21/21
Verified purchase

I found recently that YOOX no longer charges UK customers vat&duties. That was great news for me as I've been a loyal customer for close to 20 years. Only bad side had been their poor customer service. Which I hope have improved. As I have made some considerate shopping the past month I was rewarded £100 for this month to spend on one article that's not on discount and greater than the value of the voucher. I was happy to finally purchase a pair of Valentino shades I had on my dream box for some time. These had disappeared from my dream box before but reappeared some time later. I believe they had been purchased of someone and returned as I've seen this happen before. So I purchased them from the original price of £265- I paid £165.

They arrived today and I was very excited. The box were carefully and beautifully wrapped in paper. I opened the luxurious cover and took them out. My immediate feeling before looking at them properly or opening them up, was they're not genuine. They were unusually light and felt and looked flimsy. Now I had tried these on in a renowned departments store. They were in no way similar to the once I've just received from Yoox. I have a dozen of expensive designer shades. I would notice miles away if they were counterfeit. Even the golden surrounding ring covering the lens on the back were so poorly fitted, the left lens were not in coordination with the right. The printings of the letters, the earpiece and temple-tip were not fitted properly of both sides. All these things are typical give aways for fakes. I have posted pictures of the glasses I received and the three last pictures are of the genuine glasses they have on their website. You can see easily there are big differences.

1) Look at the detail between the earpiece with metal and plastic meet.
2) The metal bridge between the lenses is round on the ones I received. But on the originals it is straight.

I didn't have to compare much to understand what I received were fake. As soon as I picked them up, I noticed. They weighed nothing. Such as cheap £5 glasses one finds in markets.

I contacted yoox and told them of the findings. They of course denied they would send a fake item. I've sent them back. Once they have them I've asked them to compare them with a pair from a Valentino shop. I would very much like the authentic pair sent to me or my £100 voucher to use on another item to the same specifications. As I'm not OK with to be sold fake designer pieces and my hard earned voucher to be stolen away in the process. We are in correspondence but I don't have high thoughts of them as I've seen on the web customers been ripped off before.

I posted this as I've seen this for some time during the past years. A couple of years ago I ordered a pair of Sergio Rossi boots that too were fake. I know because I tried the authentic once at store. I had a children's Burberry coat that too wasn't of the same high quality I'm used to see from the brand. With these designers I wouldn't believe for a moment YOOX would sell fake items as I've been very happy and loyal customer for almost 20 years. I've purchased many designers pieces that I've been very happy with and never believed were fake. So I buried my worries that they are not guilty and deceiving their customers. Instead I though the reason could be the designers themselves has started to cut corners with poor quality to make profit. I've seen this before and stopped buying from theses designers. I have then stopped buying from Sergio Rossi and Burberry because of what happened.

But as this happened one more time. I don't believe this is a coincidence anymore. I believe YOOX knows what they are doing. They are very much in the know of this. They have been selling counterfeit articles for some time now. Deceiving customers that they are purchasing authentic designer items.

Tip for consumers:
I used to buy form them more than 15 years and for a lot of money. All designer goods. They have established a high reputable of selling designer items out of season for lesser. But unfortunately selling fakes between the layers will soon catch up on them.

Products used:
I usually keep everything I order part from if it doesn’t fit. And of course when this thing happened. Clearly a fake item was sent.

Service
Value
Shipping
Returns
Quality

Jes Has Earned 3 Votes

Jes Z.'s review of YOOX earned 3 Very Helpful votes

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