YOOX
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I placed an order with YOOX on March 6,2025 (Order #0603Y8D9E25129) for €1252, delivered via UPS locker. The locker code did not work, so I couldn’t
Asked by Татьяна С. on 5/28/2025
1 Answer
Татьяна С.5/28/2025
I placed an order with YOOX on March 6,2025 (Order #0603Y8D9E25129) for €1252, delivered via UPS locker. The locker code did not work, so I couldn’t collect my package. UPS investigated and confirmed the parcel was lost on April 9, but YOOX repeatedly denied receiving the investigation result and refused to refund me.
Despite multiple requests and UPS confirmations sent to YOOX, customer service ignores my refund requests. It’s now May 28, and I still have no money back. This is unacceptable poor service and lack of accountability.
Beware if you order from YOOX — they may fail to refund lost parcels and give conflicting information.
Despite multiple requests and UPS confirmations sent to YOOX, customer service ignores my refund requests. It’s now May 28, and I still have no money back. This is unacceptable poor service and lack of accountability.
Beware if you order from YOOX — they may fail to refund lost parcels and give conflicting information.
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