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nature, interior design, art

3 Reviews by Rochelle

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I've placed a few orders on this web site. I had a very strange thing happen a few days ago. I was looking at the item and it was $112.00. When I placed it in my cart, the same item in the cart was over $200. I called RueLaLa and the customer service person ("Glory") explained that the prices fluctuate and she wasn't able to do anything. I took a quick screen shot of the lower price and Glory told me to submit it to the customer service email and I would be refunded the difference. I was worried that it wouldn't happen because they have so many terrible reviews, but I did receive an email today that the difference was refunded. In addition, an item that I purchased dropped in price and I was given a store credit. The items that I have received in the past were in good condition and they are authentic. This business is like the outlet. They are related to one another and both require you to be a "member" in order to do business with them. The prices can be good, and if you are willing to wait, they will usually get better.




I know there are so many bad reviews, but this is a good one. I have purchased many items from YOOX over the past 5 years and have only had good experiences. I think part of the problem is that they have a Clearance section, and all items in this section are not returnable. If you aren't sure that you can use the item or if it may not fit, do not purchase from the Clearance section. I have successfully returned other items purchased from the sale or full price section. I have found unbelievably good buys of high quality, beautiful merchandise from this site. The items they sell are definitely authentic brands, many of which are from a season or two back. This is a great company.

The Outnet

The Outnet


I bought a pair of pants and a dress. The descriptions were not completely accurate, but not bad either. Both fit great so I didn't have to return anything. Shipping was fast and the items were well wrapped. Overall I was very satisfied.

Rochelle Has Earned 7 Votes

Rochelle R.'s review of RueLaLa earned 3 Very Helpful votes
Rochelle R.'s review of YOOX earned 2 Very Helpful votes
Rochelle R.'s review of The Outnet earned 2 Very Helpful votes

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