YOOX

I used the service in America, ordered a Saint Laurent skirt and Etro pants. I ordered them on September 12th. Only trousers came in the box. All the stones flew towards the carrier - UPS, but the box was intact and there was no reason to put everything on the carrier. So, the "wonderful" customer service still refers to the carrier, although the carrier gave its comments regarding the delivery, but YOOX still has not taken care of returning funds or sending the unsent goods. Now November is coming...
So know: you may not receive an order (not cheap) and it doesn't matter how long and how much you already ordered there. I spent there about 20 thousand dollars and that's such an attitude.
Good luck to everyone.

I researched YOOX before ordering and was hesitant at first. I kept going back to the website "just to look". A pair of Diadora Men's sneakers kept calling my name. I couldn't find the sneakers anywhere else so I decided to give YOOX a shot. At first I had $200 worth of merchandise in the cart and then I decided on just ordering the Diadora's ($63). I figured it was worth a try. I received my package from UPS and it was boxed beautifully. I opened the box and my sneakers were great and they fit perfectly. I will order from YOOX again. My advice is to order one item that's not going to hurt your pocket and try them out.

Really bad experience again. My orders are getting cancelled out of the blue with no reason given whatsoever. You need to fight with non-responsive customer service to get money back for orders that weren't even shipped, seriously? No reason given why the order was cancelled. Hope you go out of business.

I ordered 2 bags from this site which I received broken and they wouldn't refund it because it was a final sale. I also received shoes which said "soft leather" but I received very harsh shoes that I couldn't put on. There were false information on the site. Everyone who buys on this site, be careful because they lie and give you terrible products.

They are rude. They have tendency to ignore the application of the promotions rhetorically! They do not respond and they ignore the customer and the customers need stubbornly.
This is the second time I had hard time with them.

Several times, after having chosen a few items and having paid for them at check out, YOOX would wait 7 or 10 days to inform me that the items were no longer available and so they had to cancel the order and refund me. Imagine holding hundreds of dollars from thousands of customer for over a week at a time without giving a product in return. Also, to prove that this company is objectively non transparent, search online for the multimillion Euro fine imposed by the Antitrust Authority to YOOX for misleading pricing and return policy.

I used for the first time last week and it was very good!
The shoes were exactly as describer and orignal. The price much lower than the normal shops
Also the delivery was quite quick!
For sure I will buy again on yoox!

I found yoox online then researched their reviews which were typically the same stating that they were a fraud site. Despite of the reviews, I decided to try them out and for no particular reason they cancelled both of my orders (which were placed within a 4 month time frame) and processed a refund the next day... So about a year later, on Aug 10,2015 I placed an order for a pair of guiseppe wedge sneakers around 70% off that I wanted a while back when they were in stores like barneys and saks. Anywho, I received the shoe which are 100% authentic; however, there were 2 scratches on the side of the shoes. They obviously weren't used because the bottom of the sole had no signs of being worn, but idk why the side of the soles had minor scratches. I decided to keep the shoes because I've always wanted them and the scratches weren't noticeable at all.

I recently bought a leather shoe from Yoox. At first I was skeptical after reading some of online reviews. Since this was the first time I bought from Yoox I used paypal. My account was credited next business day and I got my shoe 4 days after I placed my order. I also got UPS tracking number so I was able to track my shipment. I must say I was very impressed with shipping package and very happy with my purchase. I will go to this site for future purchase. I have give 4 star because they could improve on user experience on their website and also get their site registered at BBB to easy first time users concerns.

I have ordered few things from this site and always there will be an issue. A ripped jacket or wrong size. It in the long run few items that was ok To keep. Of course you can return with a fee of shipping. Didnt really got mad until they sold me a used item and wouldnt even help me. Send bunch of email as they ask and the reply is we cant help with your issue. The customer service is really bad and totally not helpful. Never complain for their previous mistakes but here i draw the line. Yes good prices when on sale but its not worth the drouble you get in. BE AWARE of what you can expect coming your way from this site.

Whatever you do, don't sign up for a newsletter or for an sms sale message, you will never ever ever get rid of them. I wouldn't buy from them in a million million trillion years so horrendous are they at spamming.

Its like a joke I made 4 orderes with different payment methods, all of them were declined, I sent them email after i placed order second time they confirmed they will ship and everything is ok, then on next day they again cancelled the order. I tried twice more with other payment methods and the same happened. I sent 5emails and always got the same automated email.

At least they can be smart and their customer center can count number of message from one person and have them reviewed

They want to play as exclusive shop but is just... i will never buy again and never recommend this to anyone

Just use fartfetch or anything else

I placed my first order for a pair of sneakers, but whithin a few hours I received an email notifying me my order and payment had been cancelled. I did not request this cancellation. When I asked why via email, I received no response. This seems to be a common theme among other customers. I ordered the the same sneakers again but the same cancelation happened. My money was returned to my credit card a few hours later but I will be monitoring my credit card activity closely as this company has been accused of using payment info as a scam in other reviews. I would not recommend this seller.

I bought 2 pairs of designer shoes and unfortunately returned both pairs. The first pair was returned Bc the shoes had a strong chemical smell and some of the leather appeared to be a shiny plastic. This led me to believe the shoes were a fake. Additional, it had a weird fit.
The 2nd pair were returned Bc the 8.5 fit more like a 6.5. It was way to small and I've bought this designer brand in the past. The weird fit makes me feel like the 2nd pair was a fake. Additionally, the 2nd pair came in a regular non-designer cheap shoe box.
The shoes on yoox are overpriced and the items are fake! If you experience similar situations please post on Facebook and other social media sires to inform others.

I've tried ordering 3 times and items were canceled due to "fraud alert due to me being a firs time customer,,, I am very skeptic of this fthem due to them having all my information and they may come back to make the purchase after they themselves cancels all 3 items,,, from both of my cards, I was advised that someone will be calling me by the end of the day to make a purchase? Who does this?

I bought a purse and wanted to return it in it's original package and 2 days after the arrival.
I returned it following all their procedures and 2 weeks after it has been returned still no refund. Also according to European law, consumers have the right to return a product in its original package, unworn etc up to 14 days since they receive it. The company should refund the shipping cost also unless the customer requests express delivery. Yoox.com answered me they refund the cost of the purse and never answered me clearly if they will refund me the shipping cost also. I have all the mail exchanged and 6 years of electronic purchases, never met such an awful eshop...