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Colleen A.

  • 2 Reviews
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Baby & Kids, Shopping

Member since November 2015

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2 Reviews by Colleen

I placed my first order for a pair of sneakers, but whithin a few hours I received an email notifying me my order and payment had been cancelled. I did not request this cancellation. When I asked why via email, I received no response. This seems to be a common theme among other customers. I ordered the the same sneakers again but the same cancelation happened. My money was returned to my credit card a few hours later but I will be monitoring my credit card activity closely as this company has been accused of using payment info as a scam in other reviews. I would not recommend this seller.
This website is a scam. I placed an order 35 days ago and received no package. When I requested a "ticket" I was told I would get a response in 24 hours. 48 hours later nothing. The "tracking information" provided a conveniently blurry picture of my package and shipping label to "prove" they sent it out, but the picture is fuzzy and the text on the shipping label is totally un legible. There is no email to contact and no phone number and the "live chat" option is conveniently off line all the time. This is a very elaborate scam and I hope the creators of this website get shut down and penalized for what they are doing. I am currently trying to contact my credit card company to cancel payment.
CustomerService R. – DressLily Rep
Dear Colleen,
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service

Colleen Has Earned 4 Votes

Colleen A.'s review of YOOX earned a Very Helpful vote

Colleen A.'s review of DressLily earned 3 Very Helpful votes

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