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LISA S.

2
Level 2 Contributor

Contributor Level

Total Points
1,035

11 Reviews by LISA

  • Diane Von Furstenberg

5/11/20

Ordered 3 dresses and paid over $2,000. They only shipped one dress! Customer serivice is awful/ Never respond ot emails or messages. Had to open dispute to get money back! Terrible cs/

  • Urban Decay

12/20/19

Had 5 orders and not one of them came with a return label. I had to call their CS and they were awrful. They told me too bad and I would have to pay for 5 different return labels to return the items. The CS Supervisor was so rude and condencending I also hate their new makeup base. I will never buy from their online store again. I just wasted $50 to ship the orders back. They lie, because they state on their website that they provide free return labels. They could have easily sent one to me. Done with them

  • OnTrac

12/15/19

They lie and lie. I had 3 different packages coming from 3 diff companies and they have lost all 3 of them. They were all supposed to deliver a week ago and they made it all the way to my city, then they update their tracking stating they will deliver the next business day. It's now been two weeks and still not packages. If you call their stupid CS phone line they never answer! There message states they are busy because of the Black Friday sales and never answer their phone lines or respond to the emails I sent them a week ago. They are the shadiest untrustworthy company ever! They need to be closed down.

  • Tradesy

11/6/19

I have been a loyal seller from the very beginning. I just sold a brand new designer blazer and the buyer returned to Tradesy, due to size being too small. The blazer is brand new with tags. Just got an email from Tradesy stating they are returning due to"can't determine market price" which is BS! This item is at Saks Fiftth Ave and it has the retail tags on it with the price! Tracy the owner of Tradesy is such a liar and fraud!

  • ASOS

4/22/19

Awful. All the items I have received have bad odor and are cheaply made. The shoes smell of plastic and the blazers are paper thin. Take forever to refund once you return. Will no longer shop here.

  • YOOX

7/20/18

I placed an order and got a confirmation that the order was confirmed. They charged my credit card. Three days later I looked online to see the status of my order and it was cancelled! They didn't even send me an email or notify me that it was cancelled. They took my money and never shipped order. I called their customer service and they tell me they don't know why it was cancelled.

  • Orchard Mile

7/10/18

Charge your card, before they even know if item is in stock. Waited 3 weeks and they finally cancelled order and refunded me when they did not have item in stock. Their customer service never answers the phone lines. Avoid.

  • ShopSpring

7/10/18

Charged credit card and never shipped item. No phone number to talk to customer service. Avoid...

  • Nordstrom Rack

5/20/18

Awful online site. CS is rude. They take forever to ship. Clothes are not as described. Will never shop here again. Avoid, avoid

  • The RealReal

5/20/18
Verified purchase

I had to wait an hour to get through to CS! I also had placed an order 5 days ago for $1,200 and they still had not shipped it. I had emailed them to check on it, but no one ever responded. When I finally got through to CS today they followed up with the warehouse and found out they could not locate the items in my order! Why do they even charge your credit card if they don't have the items. If I had not contacted them they would of stole my money!

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TRR S. – The RealReal Rep

Hi Lisa,

We sincerely appreciate you taking the time to share your feedback with us.

We look forward to assisting you in the future!

  • RueLaLa

8/27/17

OMG, worst company this is the 4th time they charged my credit card $40 without my approval. I used one of their return labels and they are only supposed to charge $9.95 for the label. They charged my card $19.97 just not two times. That is $40! I'm reporting them and disputing this charge. Liars and thieves!

LISA Has Earned 45 Votes

Lisa S.'s review of Nordstrom Rack earned 3 Very Helpful votes

Lisa S.'s review of The RealReal earned 9 Very Helpful votes

Lisa S.'s review of Orchard Mile earned 4 Very Helpful votes

Lisa S.'s review of Tradesy earned 5 Very Helpful votes

Lisa S.'s review of Diane Von Furstenberg earned a Very Helpful vote

Lisa S.'s review of RueLaLa earned 5 Very Helpful votes

Lisa S.'s review of Urban Decay earned 9 Very Helpful votes

Lisa S.'s review of ShopSpring earned 3 Very Helpful votes

Lisa S.'s review of YOOX earned 6 Very Helpful votes

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