YOOX

Prices vary up to 40% within EU countries. Shipment varies from zero to € 25 within the EU. Of course, the software is set up in such a way that it is almost impossible to access the site outside the "home" country. It is not clear to me how such a practice is made possible by the EU regulator. Total scam!

Just received an order and the pants were ripped. I called and cannot be replaced as the item is sold out. Asked for discount and gave me 15% for "inconvenience". I don't know what inconvenience means, but when asked to speak to a supervisor the agent named Shira refused to transfer me saying he works from home as if I asked him to go to his house. The other agent Gerta as well mentions inconvenience which makes no sense at all. I hope yoox checks more on the shipping department and customer service over the phone.

I have been shopping with yoox since 2014. They have great return and especially a real exchange policy which other online stores don't have. They have the best deals but some of the pictures amd descriptions of clothing need to improve. Overall no problems with returning two different ordeeeers in the same box for only a 6.95 fee and I have been able to return a final sale product a couple of times which is unheard of in other stores.

I have purchased a few pairs of Diesel brand jeans from these guys. They are legit. Prices are incredible. Authentic product. I believe they charge for returns but that's what happens when prices are stupid low, so understandable. Great company. Great product. Great prices.

I think Yoox has improved alot over the years. Customer service still lacking, but if things go wrong the returns are free (free postage label included with your order) and they do refund you in full as long as you keep the tags on and the item is unworn. There are many out of season items, some from years ago, and some items are overpriced, but... with so many items to choose from I always find great bargains and unique pieces too! Can't really fault them to be honest

Poorest customer service ever. I am a frequent user of yoox.com as I like the choice, however lately I have been very disappointed with the way they treat their regular costumers. I placed an order for over £150 and I was entitled for an upgrade to express delivery. I placed an order at 7am Monday morning and they only dispatched in next day via standard delivery. I wrote them and never heard back.
Also, couple of months before I ordered expensive Italian jeans and after wearing them twice they ripped apart. I could not be bothered to send them back at my own expense so left it as it was. I don't think I'll remain as loyal as I used to be.

The I purchased a necklace by 8 by YOOX and the pendant broke on the first wear. There was a Pearl in the heart. Apparently the super glue they used wasn't strong enough. I contacted support and they responded saying take the necklace to a jeweler. This response is simply unacceptable. I was planning on purchasing more from this site but I would never give them another dime.

So here is a company who misshipped a Mother's Day gift. No problem mistakes happen right? You respond to your customer, you make sure that you get the package located and sent to the right address and maybe say we are sorry about all the hustle. But no not YOOX owned by bunch of private equities firms who think that they can have 1 customer service guy Hugo! Answer millions of orders put through in a day. This company is out of control and frankly shouldn't operate in the states if they cannot run like a us company that has something called customer service and yes in the weekends. This is absurd. I love to know how to file a consumer rights report on an issue as such when they simply refuse to answer phones, fix a problem or respond to customer problems.

Wanna be cheated - register on Yoox. They will ship you second-hand, defected or faked goods, very different from the description on their site.
International shoppers - stay away from American Yoox! These guys acquired an insatiable taste for cheating and dirty business, and there is no way to stop them when they see the payment comes from abroad (it means they can and DO ship you any crap they wish knowing that the Client will never be willing to return the parcel since international shipment there and back might cost up to $200, which is a crazy idea to pay for NOTHING because after you send their defected crap back and pay for a return, you will have to start the process from the very beginning).

Judging from over-the-top amount of the negative reviews, this business should be out of law. It dishonors the USA online shopping.

This is an update on my review.
I'm still a loyal customer they have great merchandise at great prices I see peoples bad reviews I've been a customer since 2013 and my experience has been awesome everything I order has been authentic and great quality just ordered a few dolce and Gabbana bags and they're awesome, This is a great site for shoppers that like great deals at great prices, never had any major problems with this site I highly recommend it

I ordered a Jacket fews ago and got a problem with the delivery. So i contacted the support of yoox, they said they are going to start an investigation and i should wait 8 days. I waited patiently to finally receiving an email that say they confirm that there is a problem with the delivery but won't refund me. Lost 330€. Don't order from Yoox, they will steal your money and time!

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It is 14 working days since they received my return parcel. At the client service they admit receiving it but say that they cannot help me with the information when I will be refunded. All they they can do is to send the letter to the second level office and maybe they will reply me within a week or two. Horrible shop. It's a scam. If you do not want to be in this situation do not use them.