YOOX

Bought size 38 Hogan sneakers for my wife and received size 48 Superga's. Easy return and they received them at their warehouse a couple of days: now weeks later they keep replying that they process reimbursements in 3 working days … absolute joke

I placed my order with YOOX before reading the online reviews. When I saw the online forum, I was immediately stressed as I had spent quite a lot of money ordering Moschino dresses from YOOX at amazing discounts.
However, rest assured, the tracking system was fantastic and my order arrived in an amazingly short period over the Christmas break. I love, love, love my dresses, and they are exactly as advertised. Amazing designer dresses at a fraction of the cost. I admit I know the brand sizing well and so they all fit me like a glove. Great bargains and I would order again in a heartbeat - or when I can save up some more money!

I was pretty disappointed with this website. I purchased 2 Diesel Black Gold wallets and one clutch from yoox.com. One of the wallets had a malfunctioning clasp on the coin purse. I cannot close the coin purse and my coins always spill out! I couldn't return the wallet because I already removed the tags (didn't think a coin purse would actually be broken so I didn't think to "test" the wallet). The clutch was definitely not brand new as well. Just because something is on sale doesn't mean selling something broken or irregular is acceptable. And another thing that irked me was that I paid for shipping then a few days later suddenly they don't charge for shipping. So unfair.

Easy and sad story.
My wife decided to buy, for my birthday, a pair of shoes (Pantofolad'oro).
After 5 times that I used them, they got broken and Yoox did not believe it.
We sent back the shoes paying the shipping, they recredit us the cost of the shoes; then we order something else to be delivered in a specific and different address. They did not care about the new address, shipped to the wrong one, and lost track of the box. Long story short, they did not admit the mistake and we lost over 200$.
And I have the feeling they did it on purpose to scam us with their fake customer service.

I purchased a Lemuria dress from the Lemuria website and then I purchased one from YOOX because it seemed like a great deal. The article of clothing was clearly a fake. The other items I received were defective. Please do not purchase anything from this company. I am sending this overpriced junk back in the morning. If I have any problems with them, then I am going to dispute the purchase through Paypal. Warning do not purchase from this site.

Yoox has been the online response to my shopaholic urge for years - beautiful items & reasonable prices. Thousand of euros spent but I do not complain coz it made me, at least, stop wasting time in malls. Have nothing but praise for Yoox Europe. Once I moved to Asia- ouch, another story! The 2 stars are for Yoox Asia, not Yoox Europe. To start with: haven't been refunded yet for a dress returned 4 weeks ago. Not a single acknowledgement email, although I can see online the proof of the return at their warehouse.
Second, they arbitrary charge you 26 usd on any shipping, under the pretext of "fast delivery", which is anything but fast.
Third - the local taxes are high where I live, 30 % plus. Yoox never refunds you for that loss on returned items. In addition, they hold 15usd on each return.
I mean, what else has to happen before one gives up on Yoox?
Who knows, I may be grateful to them later for the change in lifestyle and for biding farewell to consumerism ;)

Yoox customer service lies to their customers. I registered and returned one of the three gowns I bought on time. But Yoox sent back the gown back to me. I called yoox and talked to the customer service representative. He asked me to send the dress back and reassured me that there was no problem to return it. He said that he made a note for the dress to be accepted for the return. - that was a total lie! I didn't even have to wait long enough for their usual regular shipment time. The dress has been sent back to me for the second time!. We, as yoox customers, helped to make yoox a rich company! Do not shop at yoox- it sells mostly wrong sizes, samples and rejects. Returns are very complicated! They don't deserve our money.

I made purchases on December 12 and returned merchandise right away because didn't fit. This company sent to me a few messages that my return has been issued to my bank. But I did'n receive my credit back. I also called to yoox customer service and they politely respond they did refund to my bank two weeks ago. I opened dispute and call to my bank several times and they still didn't issued the credit to my bank. Just horrible. I wouldn't order from this company ever again and not recommended for other people who may will fight for a return refund like I do. This company became fraud and bad!

A order got lost, which can happen. But I had to tell the same story 3 times before Yoox opened an investigation. After that total radio silence, no updates, and still no package.

They say that withing 8 working days the package will be found or they will do a refund. But now after 10 working days and a few messages for an update still no answer, no package an no refund.

Gonna contact the police about this matter

I've bought several times from yoox and this time was a big disappointment. I ordered a pair of white trainers and only to find one of them was having a completely yellowing sole which should be white! It looks like I was wearing two different colored shoes when I tried on. The yellowing one is apparently used for display or sth for its pink part on the back and top white part are obviously dirtier than the other one. This made me very sick bcuz I'm not paying for an old shoe anyway. Gonna return it and see what happens.

AVOID! FAKE GOODS!
Ordered a Montblanc ring which arrived LATE and when it did arrive, it was packaged like something you would buy from Alibaba.com! No box no papers to confirm authenticity and even the invoice makes NO mention of the make/designer.
Emailed Yoox 3 times to enquire and received one reply asking for pictures? Pictures of WHAT? No box? No papers?
AVOID!

I have been shopping with YOOX for over 2 years, placed over 40 Orders. I've never had an issue with sizes or returning items. All stock is 100% Genuine as I like my designer wear and would be able to spot fakes from a distance. It's more of a Online Outlet, items which don't sell in the stores within the season are listed on YOOX.