YOOX

I have been a long standing customer for years but recently had major trouble trying to get a refund on returned item. I sent item back using UPS label that YOOX provided. But due to lack of tracking information, they told me that I cannot get a refund. I don't have the item and I followed the instructions they provided. I am very displeased with the appeals process and refuse to do business with this company again.

I did mistake buying something without looking it was final sale (with is my mistake). It came ridiculously big so called to customer service to ask them if its possible not return just exchange for smaller size the women who was on the phone with me was incredibly mean the way she was talking (i wasn't counting on much to happen but i wanna to try). I don't think i will be buying there anymore, customer service means a lot to me

I bought 2 pairs of jeans from YOOX on line in a size that I usually wear. When they arrived both were way too small.
When trying to return them I was told that one of the jeans was a final sale and that they will not honor my return! I never buy items that are on final sale - and this was no exception. Nowhere on their website and in my confirmation email was the final sale mentioned or that I could not receive a refund for returned merchandise.
I feel cheated!
Never again will I buy from this company! "

Terrible customer service, or close to none I should say. These guys my screwed up my delivery address, shipped my order to the wrong country, shipped it back to the warehouse immediately then automatically refunded it without my consent. During the entire process no one has ever contacted me about the error. Before the refund I emailed them about the issue and they said the appropriate department would contact me soon but no one did that even after the refund has been issued. I called and they said they will not react with responsibility to this because they said I have ordered my items from their website of the wrong country. I said, "When I visited your website in Hong Kong, should I expect the browser to direct me to a different yoox website? Especially when I typed in Hong Kong twice for my delivery address, should I expect my delivery to be elsewhere?"

I made a purchase the first week of December 2017 returned it, following all instructions, Dec 29. I received a refund confirmation. WEEKS later I received an email stating that due to a Yoox system error and my refund was not going back to my card, but instead would be transferred to a Yoox credit. I responded that this was okay. A paypal transfer was offered. My business does not condone the use of paypal so this is not an option. Many emails with Yoox and the Better Business Assn later, I was offered a wire transfer. The banking information was provided in late March. Just checked my accounts--no wire transfer was ever made. So for 5 months, Yoox has had over $200 that they won't return to me.

I would like to get my money back on the order 0702Y5C******* but i got no responses from yoox because it was order via yoox partner. After several mails, cases, i got only automatically response from yoox, please see below picture!

I ordered a pair of shoes. I paid a large amount of local taxes and duties because it is shipped to Canada - 35% tax. Other stores charge only 20% tax. I had to pay for shipping $40 USD. Other stores offer free shipping if an order is over $300 USD. Unfortunately, the shoes did not fit me - too tight. I had to return the item. YOOX charges $5 USD for return shipping. Then I found out today that YOOX did not refund the local taxes and duties. They only refunded the price of the pair of shoes. It is the customer's responsibilities to deal with Canada Customs to get the taxes and duties refunded. This is so ridiculous because I have never heard that a store charges for taxes and duties but then refuses to refund the tax and duties.
I do NOT recommend buying from this store if you ship to a Canadian address. It's a rip off site to shop from.

I wanted to sign in to look at the list of my purchases. I signed out for the site with my yahoo email couple of years ago. Havent gotten to buy anything from them meanwhile. Two weeks ago I decided to buy some goods from them it let me sign in with my email. I was able to make a purchase. Once I decided to check the order status, it would not let me sign in again. Their computer tried to verify if Im the right person and started giving me them pictures. The quality of the pictures is terrible and it kept sending me one picture after another. So I was sitting there for about 20 minutes trying to log in and still was not able to. I was shocked and upset that they got so worse after all that time.

I have been shopping at Yoox for a few years now. They have changed their shipping box which was really fun but not very sustainable which is probably a good thing for the planet and likely more cost effective for them. I hav requested 48 hour shipment, as well as standard delivery, and all orders have arrived within expected timeframe with exception of my last order. I was surprised to receive a proactive note apologizing for delay noting that they were crediting my shipping changes which was a nice, and unexpected touch - expedited shipping was not requested on this order. I have not had any issues with the return timeline as other have noted. I do have one quibble with sizing, in particular with their shoe sizing. It would be great to have a fit guide as we all know there can be some variance in translation. Regardless, there are some great bargains to be had.