YOOX

I bought an expensive Dolce & Gabanna leather jacket for US$1540, after less than three weeks the price went down to US$960. They refused my return because it passed the grace period although I told them I will buy again at US$960. I'm their so called 'Superstar' customer and I'm treated like this. They will soon lose all their loyal customers. There are so many online websites available with better customers service to choose from. I will in future buy current season goods from other websites than buying cheap goods at off seasons(at least 2 and more seasons behind)from Yoox.

I bought a marc Jacobs bag recently because it was cheap. I had it shipped to a friend's house to avail of lower cost of shipping. It was just this month that received the bag. To my disappointment, the bag was FAKE. All the signs of being fake are there- poor stitching, the handle has plastic wrapper, there is marc Jacob logo on the outside flap and inside the logo is not metal but just written. I wonder if I can still return it. Beware when buying designer bags from yoox

I have been a customer of yoox for 10years. Then suddenly my last order was cancelled (without my notification). When I called and emailed to find out why, I got a response that "your account was cancelled". When I asked why, I was told they did not need to respond to that question and "had a right to cancel the account at any point without explanations. It's in our terms and conditions". My further multiple attempts to find out why were futile. Nobody answered my multiple emails and messages through the site. I also never received an official letter stating my account was terminated. I will never shop on yoox or their affiliated websites (OUTNET, net a porter) and I am informing all my friends using it to stop as well. And advise you to stay away as well.

Have been a customer for many years. Recently I purchased several items on sale, and one of the items came damaged. Several times was trying to contact customer service through an e-mail which was unsuccessful (all I was getting was " something went wrong try again later). Today I tried to call, first customer service rep sent me an e-mail that I needed to attach the pictures of the damaged item. I send a reply with the pictures. Later I got an e-mail stating that they did not get the pictures. I sent it again. Later I contacted customer service via phone and the representative just hung up on me, I called again. And again and again, but they just pick the phone up and hang up on me. There is no other way to contact the company.

Start a website selling too good to be true bargains, get the customers come flooding in, but... when they pay for the items don't actually send them to them, just pretend that you have, when they demand for service and the items, only give vague responses (the less contact the better) and then totally ignore them, then my friend you have money for nothing! Ignore the get rich quick links on the pages, simply get yourself to yoox.com to learn how to lie, cheat and steal, I did, thats why I now operate my own website www.ferrarifor$5.com and I sell Ferrari cars at cut prices, all for $5! Come along and buy one now...

I ordered a pair of shoes from this site. When received I noticed it was the wrong size. I immediately called customer service and told them what the problem was. They said I had to return the shoes I had and reorder them again. I explained that the shoes were marked 38/7 not 38/8. I asked if I should order a 9. She said no no don't worry. Sure enough after jumping through all those hoops they sent the same size again... 38/7. Don't use this site they are so disconnected from their warehouse they really do not know what they are doing.

Spent about £700 on several items and wish I'd checked the reviews first. The website looks so convincing and legit I didn't bother. I received clothes that had been worn. A dress with no matching belt. Just completely useless. Only 2 items out of 8 didn't have a problem with. When I read the reviews I just could not be bothered to return anything as I believe every single bad word said. They must have done this to thousands of people and are still getting away with it. I believe at least 7 out of 10 customers are being ripped off. AVOID OR YOULL BE SORRY!