mzplacedinphl H.

Fulfillment time is sooooo slow. Not sure what you are thinking.

This is great website. They have a lovely selection of candles, diffusers and accessories. Turnaround time on orders is swift. They also allow for you to select sample scents when ordering which is very handy for those of us that can’t get enough of candles and would like to explore virtually. Highly recommend!

On my way to becoming addicted Great selection of niche brands. Love being able to shop from Dermstore and Hair Envy with one cart. I received personal thank you notes the first couple of times I shopped here which was a really nice touch. They have also enticed me to subscribe to their monthly “Mystery Box” which no one else has been able to do. This has proven to be a great value to date. One issue I have is the occasional issue with site performance. I have had two issues recently when shopping from more than one site that I ended up losing my cart although I was logged. Had to delete my cache and start over which is never a good time. Obviously this has not deterred me from shopping with them. Oh, and they love a GWP which is always a good thing!

I have been shopping at Yoox for a few years now. They have changed their shipping box which was really fun but not very sustainable which is probably a good thing for the planet and likely more cost effective for them. I hav requested 48 hour shipment, as well as standard delivery, and all orders have arrived within expected timeframe with exception of my last order. I was surprised to receive a proactive note apologizing for delay noting that they were crediting my shipping changes which was a nice, and unexpected touch - expedited shipping was not requested on this order. I have not had any issues with the return timeline as other have noted. I do have one quibble with sizing, in particular with their shoe sizing. It would be great to have a fit guide as we all know there can be some variance in translation. Regardless, there are some great bargains to be had.

I did not use the virtual try-on but I did get a super deal on a pair of Chloe glasses to try Ditto out. Easy, no hassle purchase. Glasses were heading my way in record time. No issues with lenses. Super selection which could prove to be addictive in the long term!

ORDER # *******‏. Buyers proceed with caution. I think I may have made a rookie mistake with this one in not carefully going through all of the reviews and doing thorough research. I do 90% of my shopping online and have for years so shame on me. Honestly, there are always one or two reviews that are negative so it is always a judgment call. However, I also did not test the customer service number, email response time, BBB rating or check the physical address. At this point I am extremely frustrated with this company. I placed my order on June 20th. When I was checking my online statement and noticed my card was charged and did some more in depth research on the company online which made some bells go off. In not being able to reach them by phone for a couple of days – always puts me in to voice mail, I sent an email inquiry on the 29th as it was noted on their outgoing message that faster response times were to be had via that channel. I noted my concerns and politely requested clarification on when I should receive my glasses given the fact I saw a response from Optyca to a negative review stating they did not charge before shipment. After following up with a phone call two business days from original send I received a very polite repose apologizing for the delay which noted that the phone system had been down, they were working through large amounts of email and my glasses were in the lab and should ship soon. The response did not address the screen shot showing the response that customers would not be charged before shipment, not did it really address the specific timeframe. My follow on inquiry for specific shipping timeframe has remained unanswered since the July 4th. As have my additional two follow up emails and my three voicemails – no matter when I call during business hours it goes in to vm. In my written and voice mail follow up today I communicated that I expect to receive clarification on when I should expect to receive my shipment by close of business tomorrow or I will trigger actions accordingly with the assumption they are not a legitimate business. I do not have the time or patience to do business with anyone that cannot be bothered to respond in 72 hours, much less a week. So, at this time I cannot recommend as it is not clear if I am being bamboozled or if they are just overwhelmed. I will update my review accordingly should things turn around as well post updates as this plays out.

UPDATE: As you can see from my comments I received the requested specific detail on when my order would ship 2 weeks after initally requesting this information. I never received a call back or was able to reach a person live. Since they actually delivered my glasses I have bumped my rating to 3 as they delivered what I paid for. However, their customer service is far below average in regard to response times as I am sure you gathered from the overall review - 1 star rating here. This the first time I had to ever threaten a vendor with dispute to get a clear answer. It is a shame as if I had received a more specific answer to my initial inquiry or delivery within expected timeline, this would have been a much different review. Hopefully Optyca will take this feedback to heart and make some changes which will allow them to grow their business before the negative feedback overtakes them.

Great selection with super fast shipping. Nothing more to be said.

No issues. Glasses took a bit longer to arrive once shipped as they were in customs longer than anticipated. As I ordered progressives they actually arrived before they were supposed to so no complaints.

Update. I have now ordered from them multiple times. Glasses are usually in hand within a week.The only complaint I have is that sometimes they will send their branded case instead of the maker's.

Since I referenced these reviews prior to my purchase I thought it appropriate to share mine. My bag arrived on time, as ordered, and at a disount compared to the same item at Barneys. The supplier actually put a bow on the purchase and included a handwrittten note which was a nice touch.