Irresponsible.
Bought flowers for sisters birthday with a congratulating message.
The flowers arrived but the message card was empty, while I sprcifically checked the option of "message" delivery as well. Now I jad to tell my sister myself that the flowers were from her family, which kinda destroys a mood of gifting flowers. When I wrote to the companu, they said something along the lines of "this is a done deal. Sorry cant help you bye". I am not going to fight over half a dollar but you get the point of how they look at their customers.