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Showpo has a rating of 2.77 stars from 818 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Showpo most frequently mention return policy, and business days problems. Showpo ranks 71st among Women's Clothing sites.
This company responds to reviews on average within 3 days
No critical highlights yet
WOW amazing quality first off! Second, the fit! Literally all the dresses I bought fit me like it was made for me, I usually struggle being on a more petite side and have to tailor dresses. (well, I'll still probably tailor the length but I'm 5'1" so it's a genetic thing lol) third, shipping was unbelievably quick being from the US. And fourth, the price point is unbeatable for what you are getting. I typically don't leave reviews but I'm honestly so happy with this order, I'm glowing. So excited to show up to events looking extra cute - thanks showpo!
I signed up for texts and emails under the pretense of receiving a $10 code. NO terms and conditions listed when putting in my information. Then once I received it and it didn't work, the person on chat said there is a minimum spend. This was not disclosed and I gave out my personal info to this company. I have run into several issues with discount codes and receive no help from their end. I am already weary to order because of the return policy mentioned several times, and now I am beginning to think this company has no care for their customers.
You have to pay $15 to return items, and their return window is atrociously small. The dresses are shein quality despite the crazy high price tag. Just avoid this company, customer service won't help you. The only time a return went through was when I showed them a picture of the broken product.
Tip for consumers:
Customer service is rude and unhelpful
Products used:
Nothing
Be careful, the size guide is misleading. The size guide says a US women's size 8 bust is 38 inches. My US women's size 8 item's bust was only 30 inches. I sized up due to reviews saying it runs small, however it was nowhere close to fitting. Unfortunately, they charge you over $15 to return the item.
Tip for consumers:
Poor customer service.
Hi Madison,
We appreciate you taking the time to leave a review.
We would like to express our sincere apologies for the experience you had with us.
We acknowledge that our size guide serves as a general reference and individual variations may occur. We regret any inconvenience this may have caused you. We kindly suggest that you provide us with your measurements for further assistance. Rest assured, we strive to accommodate our customers to the best of our ability.
Our goal is to consistently keep our customers informed, which is why we take care to clearly communicate our policy through various channels on our website. This information can also be located on each product page.
Should you have any further inquiries, please do not hesitate to contact our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.
I recently received some shorts that were the incorrect size. I filled a form out and had no issues with returning the item. I did need another pair of shorts but needed them quickly so called and got issued my store credit straight away which was great. When I checked my account, I noticed that the credit was for the exact same amount that I purchased the shorts for, not the 120% store credit that is mentioned on the returns slip.
I do not mind that I didn't receive the 120% but did get the 100% store credit, however it just needs to be removed if the case is only 100%. Otherwise, great customer service.
Hey Britt,
We are so pleased you are happy with our customer service! We try our best to ensure our customers have a fab experience when shopping with us!
I totally understand your frustration with this, I have raised this with our warehouse as we are currently in the process of changing our returns system:)
Your feedback is so appreciated! Thank you so much for this review and for the 4 stars!
Kindest, Nikita Xx
I signed up for texts and emails under the pretense of receiving a $10 code. NO terms and conditions listed when putting in my information. Then once I received it and it didn't work, the person on chat said there is a minimum spend. This was not disclosed and I gave out my personal info to this company. I have run into several issues with discount codes and receive no help from their end. I am already weary to order because of the return policy mentioned several times, and now I am beginning to think this company has no care for their customers.
Hi Anon,
Thank you for leaving a review.
We had a look into your most recent experience with us and can't imagine how frustrating this would have been for you.
We firstly wanted to start off by saying that we are so incredibly sorry that you had an experience with us that left you feeling this way. We only ever want our customers to have the greatest experience shopping with us.
If you could please reach out to our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further info@showpo.com.
Kindest,
Showpo.
I purchased a dress in November and it was never delivered. The company was horrible in responding and now I am out over $100 and had to find a new dress for the event.
Hi Brittany,
Thank you for your review.
We can't imagine how frustrating this would have been for you.
We want to sincerely apologise that you have had an experience with us that left you feeling this way as this is never what we want for our customers.
If you could please re-email our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further info@showpo.com.
Kindest,
Showpo.
I recently purchased 4 dresses from showpo and I was so excited but the sizing wasn't true to size for me. I got stuck in one of the dresses and the other one just would not zip up :( I usually run from a size 4 to size 5 and I even ordered a medium but it would not zip up and I feel so sad bc I don't have enough time to send back and order new ones since my trip for my friends wedding is in 2 days :(
Hi Kelsey,
Thank you for leaving a review!
We are sorry to hear that your item was not quite right.
Our size guide is meant to be used as a guide only, and can differ person - person. We recommend reaching out to our Customer Happiness Team with your measurements prior to ordering as we always try our best to accommodate our customers.
As a part of our US store policy, we allow customers to select their preferred refund option. Customers can be refunded in the way of 110% store credit or receive the funds back to their original payment method.
If you believe you have received a faulty item however, could you please email our Customer Happiness Team at info@showpo.com with images of the fault you're seeing?
If the item has ben deemed as defective by our team, we are more than happy to provide a refund and free returns label for the fault you're experiencing!
Kindest,
Showpo
Had trouble returning something due to wrong size. The showpo team were right onto it and were a great help! Very thankful
Always have loved shopping with Showpo and will continue to do so!
Hey Gina, thanks so much for your lovely review. We're so glad to hear the Customer Happiness team were able to help you with your return asap and make the process as easy as possible. Kindest, Team Showpo
I have never seen a terrible return system as this store have. I'll never buy from them again. It's the worse. Besides the terrible frame window to get a refund, the offer you a store credit, but you have to pay 16 dollars to send the item. It's absurd. Awful.
Hi Brenda,
Thank you so much for taking the time to leave a review.
We firstly wanted to start off by saying that we are so incredibly sorry that you had an experience with us that left you feeling this way. Our utmost priority is to provide our customers with the best shopping experience possible.
To ensure transparency, we make sure to communicate our policy extensively across various sections of our website. Furthermore, this policy is clearly stated on every product page.
By proceeding with a purchase from us, you have acknowledged and agreed to the terms and conditions outlined in our Policy.
Should you have any further inquiries, please do not hesitate to contact our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.
DO NOT ORDER FROM THIS COMPANY. PRODUCTS ARE CHEAPLY MADE & MY PACKAGE WAS SENT WITH DEAD BUGS ON THE CLOTHING, CUSTOMER SERVICE DID NOTHING ABOUT IT.
Hi Francesca,
Thank you for leaving a review.
We firstly wanted to start off by saying that we are so incredibly sorry that you had an experience with us that left you feeling this way. We only ever want our customers to have the greatest experience shopping with us.
If you could please re-email our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further info@showpo.com.
Kindest,
Showpo.
Had to redirect an order- found the customer service team quick to respond. Thank you Michelle and Claudette.
Hey Kai, thanks for your feedback! So glad you found our Customer Happiness team quick to respond, and that the amazing Michelle and Claudette could help get your order to you asap! Kindest, Team Showpo!
THE GOOD:
+ The website and the mobile app are well designed and well organized.
+ The selection of clothes are cute
+ Relatively quick shipping times
THE BAD & THE UGLY
- The quality of the clothes are terrible for the price you pay. The clothes they sell are the same clothes you would buy from Shein or Ross but at an astronomical mark up. For example, the lowest cost item in my order was ~ $70. When I received the order, it was like Shein 2.0. So, I decided to look around and saw the same dress Showpo was selling for $70 was also being sold at Shein and AliExpress for less than $20.
- Terrible customer service - You can only get in contact with them via email or their live chat, which would not be an issue if the quality of their merchandise reflected their prices OR if CS was decent. I initially wanted to return 1/2 items. You use the return portal, select the reason for the return, and have to pay $15. Easy enough, right? NO!
- When I decided I wanted to return item 2/2, I was told the return for the first item was no longer valid. This was all in the same day, btw. Suddenly, they told me I had to send multiple images and videos to prove the first item was faulty even though I was contacting them about item 2/2 - at this time they didn't even refund the $15. For the second item, I also had to send multiple images. They also said my items were no longer eligible for return per their policy.
- Lack of clarity - They have a 7-day return period for original form of payment refund. You have to be extremely clear when telling them you do not want store credit.
- You cannot leave reviews for the clothes you buy on their website. I should have noticed this sooner, but I did not.
- Keep an eye out for your refund because it may never come. It took them more than a month to provide the refund. You'll probably have to get in contact with your bank.
- You have to fight tooth and nail to get the outcome you deserve as they will try to scam and inconvenience you. This is a fraudulent company selling cheap clothes at huge mark-ups. Save the headache and shop elsewhere. Take a look at other reviews and they all say the same.
Tip for consumers:
Shop elsewhere.
Products used:
I returned my entire order.
Hi Audrey,
Thank you for leaving a review.
We are so sorry to hear that you are unhappy with the item you received, we, of course, understand how disappointing of an experience it can be.
You can return orders for 110% store credit within 21 days from delivery or for a refund (to your original payment method) within 7 days of delivery.
To ensure that we make this policy readily available for our customers to view we ensure that this is communicated across various points of our site including our FAQ's and the product page.
By selecting to purchase with us you have agreed to these terms and conditions within our policies.
We hope you can understand we have policies and processes in place to ensure for a seamless and consistent experience for all of our customers.
We only ever want our customers to have the greatest experience shopping with us.
Please let us know if you have any other questions.
Kindest,
Showpo.
I was so obsessed with the dress I orders (my first order) but unfortunately the strap broke during my first time wearing it. But their customer service team was so responsive and allowed me to return the dress for credit! I'm excited to order more items now. Really awesome.
Hey Alexandra, thanks so much for your feedback, we really appreciate hearing your thoughts. We're sorry to hear there were issues with your first item, but so glad the amazing Customer Happiness team were able to help sort that out for you. Can't wait to help make your next experience with us perfect! Kindest, Team Showpo
It has been very bad shopping experience with showpo. Most of the product wasn't in good quality and also doesn't matching with the online photos.
Don't choose for store credit, they won't allow refunds, even I have try to negotiate and to cover the postage cost.
I've bought and refunded 4 times, as the quality doesn't match the price. Their website doesn't have any worthwhile purchases! It's waste your money.
Do not recommend shopping with them. Save yourself the hassle of dealing with their customer service and the refund process.
Hi Ella,
Thank you for taking the time to leave your feedback!
We are sorry that you had an experience with us that left you feeling this way. We only ever want our customers to have the greatest experience shopping with us.
We truly do aim to be fair and considerate to all our customers and this is why we have instilled our transparent returns policy. We invite all our customers to read about our returns policy at the following links below:
https://www.showpo.com/returns-policy.html#store-credit-section
https://www.showpo.com/helpcentre/returns/360045548673.html?fdid=returns
As a part of our store policy, we allow customers to select their preferred refund option. Customers can be refunded in the way of store credit or receive the funds back to their original payment method.
If store credit is the refund method option chosen when submitting the return online, unfortunately, we are unable to reverse this.
We never want to disappoint our customers so we also communicate their refund selection within 2 separate emails. The first is when they receive their returns label and 2nd after we have processed the return.
If you have any further concerns or questions please reach out to our Customer Happiness Team at info@showpo.com - we are always more than happy to help.
We hope this clarifies our return process.
Kindest
Showpo
I bought two sizes of the same dress from Showpo, both unfortunately didn't fit despite us measuring to follow the guidelines on the website. However, we were able to easily return both and spoke on the phone to April who helped us sort it out :)
Hey Tyler, thanks so much for this feedback! We're so pleased to hear April was able to help! She's amazing! :) Hope your next purchase is perfect! :) Kindest, Jo
I have always found the customer service at Showpo to be exceptional and their dresses extremely cute. I wouldn't hesitate to continue to purchase from this online site.
Tip for consumers:
Always check sizing
Products used:
Dresses
Hi Jen, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. Kindest, Showpo
I had an issue which was my error and the customer service took care of it and corrected my error quickly and nicely. Awesome service. Awesome website.
Hey Kate, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon! Kindest, Showpo
So disappointed. Would not accept my return even though I was within the 7 day window - had email proof of delivery date and they claim their tracking said weeks prior - which is nearly impossible.
Hi Misti,
Thank you for your review.
We are sorry that you had an experience with us that left you feeling this way. We only ever want our customers to have the greatest experience shopping with us.
We would love to look into this further for you. If you could please email us at info@showpo.com, our Customer Happiness Team will happily investigate this for you.
Kindest,
Showpo
Really bad customer service and return policy! I tried to return some items from an order I received only 14 days prior and the only option given was to get store credit. I had ordered from them in the past and they used to allow 21 days to get a cash refund. Apparently they changed their return policy to 7 DAYS which is crazy, I've never seen such a short return window for online orders! I had even checked the return FAQ page before ordering and saw 21 days mentioned, I did not even notice they added a sentence about shortening the cash refund period. When I messaged customer service, the rep was really condescending and not helpful. I hope this post will discourage people from ordering from this site and losing money on clothes that are overpriced and cheap quality.
Hi Taylor,
Thank you for taking the time to leave a review!
We are sorry to hear that you have had an experience with us that left you feeling this way as this is never what we want for our customers.
We truly do aim to be fair and considerate to all our customers and this is why we have instilled our transparent store credit policy. We invite all our customers to read about our store credit policy at the following links below:
https://www.showpo.com/returns-policy.html#store-credit-section
https://www.showpo.com/helpcentre/returns/360045548673.html?fdid=returns
To ensure that we make this policy readily available for our customers to view we ensure that this is communicated across various points of our US site including our FAQ's and the product page.
In the instance, you are on the wrong site we suggest scrolling to the top of the page and selecting the appropriate currency. This will ensure all copy is relevant to your location.
We would love to look into your recent experience with us further. If you could please email our Customer Happiness Team at info@showpo.com and ask for a Senior Customer Representative a senior team member will be able to look into this further.
Kindest,
Showpo
I have been searching for a Rolla's denim skirt for ages, and I finally found it in Australia! Love the skirt - great quality and perfect fit. I usually take a US 8, which is Aussie 12. At first I was a little confused with the sizing, but customer service was amazing assisting with my exchange/return.
Hey Janet, Thanks heaps for your review, we're so glad to hear you love some of the amazing brands we stock and our helpful customer service! Hope to see you shop with us again soon! Kindest, Showpo
The quality isn't great but their return policy makes purchasing here not worth it. You have to begin the return within seven days and sometimes that's just not possible. When you miss that deadline you can only get store credit and I also have to pay $14.95 to send it back. I would literally shop anywhere else to not have to jump through these hoops. I will stick with Revolve and Asos since making returns is so easy and hassle free! 0/10 for Showpo
Tip for consumers:
Don't purchase from here- waste of energy and time and the quality is poor at best
Products used:
Jacquard dress
Hi Hannah,
Thank you so much for leaving your review.
We are sorry to hear that your item was not quite right.
As per our US Returns Policy, customers can return their items within 21 days from the delivery date for a refund in form of store credit which can be used towards future purchases. Alternatively, customers can create a return for a refund back to your original method of payment within 7 days from delivery.
We truly do aim to be fair and considerate to all our customers and this is why we have instilled our transparent returns policy. To ensure that we make this policy readily available for our customers to view we ensure that this is communicated across various points of our US site including our FAQ's and the product page.
If you believe you have received a defective item, however, could you please send 2-3 images to info@showpo.com? Our Customer Happiness Team will happily look into this further for you.
We hope this clarifies our return policies.
If you have any other questions or concerns, please don't hesitate to reach out to our Customer Happiness Team.
Kindest,
Showpo
Don't waste your money. I ordered the Almaeh dress and showpo sent me the wrong size dress with a broken zipper. I needed the dress by November 17 and was told that if I returned it for store credit I could get it by then. So I sent the dress back for $15 and got store credit, then re-ordered the dress with the store credit and another $5. When that dress arrived it also had a broken zipper. I have already tried to get a full refund, with associates Den, Andrea, and Mark. Andrea told me that she could refund me the full amount back to my card, and then gave me store credit instead. I spent $59.52 on the first order which came in the wrong size and broken, then $15 to send it back, then $5 along with store credit to receive the second order, which also came broken. Showpo sent me two broken dresses and refuses to refund me, I've spent at least $80 throughout the whole ordeal and have only been refunded $5. They keep giving me store credit to fix the fact that they sent me two broken dresses. I just want my money back.
Tip for consumers:
Their customer service employees are liars.
Products used:
NONE.
Hi Kate,
Thank you for leaving a review.
We had a look into your most recent experience with us and can't imagine how frustrating this would have been for you.
We firstly wanted to start off by saying that we are so incredibly sorry that you had an experience with us that left you feeling this way. We only ever want our customers to have the greatest experience shopping with us.
If you could please reach out to our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further info@showpo.com.
Kindest,
Showpo
- Fast replies from the Showpo info team
- Friendly and professional customer service
- Fast shipping
Hey Amy, thanks so much for your review, it's so great to hear you love these things about us! Kindest, Team Showpo
Purchased 2 dresses from here but due to pregnancy complications I was unable to return them in time - was in the hospital for 3 weeks. I tried to exchange them or ask for store credit and keep getting excuses that I'm out of time for the exchange. They have no ethics and are truly a gross company because all they care about is money.
Hi Irana,
Thank you for taking the time to leave a review!
Unfortunately, we do not offer or process direct exchanges.
However, we understand your disappointment regarding just missing our return policy period, and are truly appreciative to have the opportunity to turn this experience around for you.
We are more than happy to accept your items back for 100% store credit (As long as the items are still in 100% original condition with tags attached!)
A Senior Customer Happiness Representative have recently emailed you with further instructions on returning your items back for 100% store credit.
Kindest,
Showpo
Quick response to my email in regards to a refund and had it sorted out in less then an hour! Great quality clothes and reasonable prices
Products used:
All of them
Hi Bronwyn, thanks for your kind words! Kindest, Showpo
Customer Happines Officer Eric has been very helpful! Thank you very much for your prompt responses!
Hey Brit, thanks for your review! We're so glad to hear you loved chatting with Eric from our amazing Customer Happiness team! Kindest, Team Showpo
Gain trust and grow your business with customer reviews.
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
Hi Leah,
Thank you so much for taking the time to leave a review.
We regret to learn of your dissatisfaction with the quality of our products.
By opting to make a purchase from us, you have consented to the terms and conditions outlined in our Policy.
We have taken measures to ensure that this policy is easily accessible for our customers through multiple sections of our website, including our FAQ section and product pages.
If you have any additional questions, please feel free to reach out to our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.