ShowpoReviews 819

Never have I encountered a women's clothing brand with a 7 day return policy. They are a joke. I purchased so many items as I was waiting for a work brief to come through, and needed options for outfits and then realised I could not get a refund for the items I purchased. I will NEVER purchase from them again. The quality of all of their products are so poor especially considering their pricing. The quality is no better than Shein.

I was 12 hours late to request a refund and they denied the refund. Company lacks customer compassion. Also the clothes are extremely low quality

You have to pay $15 to return items, and their return window is atrociously small. The dresses are shein quality despite the crazy high price tag. Just avoid this company, customer service won't help you. The only time a return went through was when I showed them a picture of the broken product.

Be careful, the size guide is misleading. The size guide says a US women's size 8 bust is 38 inches. My US women's size 8 item's bust was only 30 inches. I sized up due to reviews saying it runs small, however it was nowhere close to fitting. Unfortunately, they charge you over $15 to return the item.

I have never seen a terrible return system as this store have. I'll never buy from them again. It's the worse. Besides the terrible frame window to get a refund, the offer you a store credit, but you have to pay 16 dollars to send the item. It's absurd. Awful.

THE GOOD:
+ The website and the mobile app are well designed and well organized.
+ The selection of clothes are cute
+ Relatively quick shipping times
THE BAD & THE UGLY
- The quality of the clothes are terrible for the price you pay. The clothes they sell are the same clothes you would buy from Shein or Ross but at an astronomical mark up. For example, the lowest cost item in my order was ~ $70. When I received the order, it was like Shein 2.0. So, I decided to look around and saw the same dress Showpo was selling for $70 was also being sold at Shein and AliExpress for less than $20.
- Terrible customer service - You can only get in contact with them via email or their live chat, which would not be an issue if the quality of their merchandise reflected their prices OR if CS was decent. I initially wanted to return 1/2 items. You use the return portal, select the reason for the return, and have to pay $15. Easy enough, right? NO!

- When I decided I wanted to return item 2/2, I was told the return for the first item was no longer valid. This was all in the same day, btw. Suddenly, they told me I had to send multiple images and videos to prove the first item was faulty even though I was contacting them about item 2/2 - at this time they didn't even refund the $15. For the second item, I also had to send multiple images. They also said my items were no longer eligible for return per their policy.

- Lack of clarity - They have a 7-day return period for original form of payment refund. You have to be extremely clear when telling them you do not want store credit.
- You cannot leave reviews for the clothes you buy on their website. I should have noticed this sooner, but I did not.
- Keep an eye out for your refund because it may never come. It took them more than a month to provide the refund. You'll probably have to get in contact with your bank.
- You have to fight tooth and nail to get the outcome you deserve as they will try to scam and inconvenience you. This is a fraudulent company selling cheap clothes at huge mark-ups. Save the headache and shop elsewhere. Take a look at other reviews and they all say the same.

I purchased a dress in November and it was never delivered. The company was horrible in responding and now I am out over $100 and had to find a new dress for the event.

I signed up for texts and emails under the pretense of receiving a $10 code. NO terms and conditions listed when putting in my information. Then once I received it and it didn't work, the person on chat said there is a minimum spend. This was not disclosed and I gave out my personal info to this company. I have run into several issues with discount codes and receive no help from their end. I am already weary to order because of the return policy mentioned several times, and now I am beginning to think this company has no care for their customers.

Don't waste your money. I ordered the Almaeh dress and showpo sent me the wrong size dress with a broken zipper. I needed the dress by November 17 and was told that if I returned it for store credit I could get it by then. So I sent the dress back for $15 and got store credit, then re-ordered the dress with the store credit and another $5. When that dress arrived it also had a broken zipper. I have already tried to get a full refund, with associates Den, Andrea, and Mark. Andrea told me that she could refund me the full amount back to my card, and then gave me store credit instead. I spent $59.52 on the first order which came in the wrong size and broken, then $15 to send it back, then $5 along with store credit to receive the second order, which also came broken. Showpo sent me two broken dresses and refuses to refund me, I've spent at least $80 throughout the whole ordeal and have only been refunded $5. They keep giving me store credit to fix the fact that they sent me two broken dresses. I just want my money back.

I just love the fact that i started a return over 2 months ago and i have yet to get my money...they keep saying the refunds coming and it never does.then they say they have to investigate it then i get emails saying oh its on its way 3 to 5 days but then it never comes then they say they have to investigate again this has been going on 3 months! Telling me that im getting my refund then i never do then they say they have to investigate again and it just goes round and round in circles of the same bs...i have all the emails screen shots ect this is theft and i love how i report a dispute to my card they contqct them then they say they not gonna give the refund yet they say to me they are... im pressing charges these arnt even all the screen shots

I recently purchased 4 dresses from showpo and I was so excited but the sizing wasn't true to size for me. I got stuck in one of the dresses and the other one just would not zip up :( I usually run from a size 4 to size 5 and I even ordered a medium but it would not zip up and I feel so sad bc I don't have enough time to send back and order new ones since my trip for my friends wedding is in 2 days :(

Really bad customer service and return policy! I tried to return some items from an order I received only 14 days prior and the only option given was to get store credit. I had ordered from them in the past and they used to allow 21 days to get a cash refund. Apparently they changed their return policy to 7 DAYS which is crazy, I've never seen such a short return window for online orders! I had even checked the return FAQ page before ordering and saw 21 days mentioned, I did not even notice they added a sentence about shortening the cash refund period. When I messaged customer service, the rep was really condescending and not helpful. I hope this post will discourage people from ordering from this site and losing money on clothes that are overpriced and cheap quality.

I recently had an unfortunate encounter with Showpo's customer service and their supposedly "flexible" 7-day return policy for clothing, and I feel compelled to share my disheartening experience. As if dealing with the unexpected death of a family member wasn't already emotionally challenging, the lack of compassion and understanding exhibited by this company only added to my distress.

First and foremost, I was appalled by the insensitivity displayed by the customer service representatives. When I contacted them to explain my situation and request an extension on the return policy due to the sudden loss in my family, I was met with nothing but indifference. The representative I spoke to seemed more interested in reciting company policies verbatim than in addressing my genuine concerns. It's disheartening to think that a company would prioritize their rigid policies over showing basic empathy to a grieving customer.

Furthermore, the 7-day return policy for clothing is an absolute nightmare, especially during times of personal crisis. While I understand that businesses need to have certain policies in place, it's crucial to consider the human aspect of each situation. In my case, the seven-day window for returns was completely unreasonable, given the circumstances. The last thing anyone dealing with a loss wants to think about is rushing to meet a return deadline for clothing items, which can be a distressing reminder of the situation.

I believe that a truly customer-centric company would understand the need for flexibility during unforeseen circumstances. Other retailers have shown empathy by offering extended return periods in similar situations, and it's disappointing to see Showpo fall so short in this aspect. At a time when compassion should be at the forefront, their unwillingness to accommodate a grieving customer reveals a lack of understanding and a disconnect from the real emotions their patrons might be facing.

In conclusion, my experience with Showpo has been nothing short of disappointing. Their poor customer service and unforgiving 7-day return policy for clothing not only added unnecessary stress during an already difficult time, but also showed a lack of compassion and empathy that is deeply disheartening. I strongly urge the company to reconsider their policies and train their customer service representatives to treat customers with the care and respect they deserve, especially when they are going through personal hardships. I also strongly recommend that you don't shop here, ever.

I genuinely was so excited to receive my order. I ordered multiple dresses to take with me on a destination wedding. I ordered the pieces 3 weeks before the wedding hoping they would make it to me within the 7-10 business days, I had no idea it was even coming from Australia and had I knew I would have upgraded my shipping to arrive faster but after reading reviews, that wouldn't have even mattered. My tracking hasn't moved from Australia and I only got another shipping link to DHL by chatting them and them telling me in 48 hours it will update and be transferred to USPS. It never transferred and I've been on the phone with DHL and chatting them who told me the package has come through customs and was released but is unable to be located. They also told me if it was found, it would take another 8 days to even arrive to me……Told this to Showpo and my responses from them have been full of attitude and bad customer service. They have been so unhelpful and told me i had to wait 1 business day to put in a request to them to track down the order (this chat was at 9pm at night here and I stated that the next business day was in a few hours and all i got was attitude from the customer service agent.) once i waited, they still have yet to give me an update, and said that update would come in a few days, 2 days before I'm supposed to leave for this wedding because of when i put in the request…. I put in the request when I was told to put in the request. I've never been one to complain but the fact that I let them know my order was stuck in processing and lost, they couldn't help me because they were in Australia. If this is their excuse then maybe don't advertise that you ship to the US and that you won't be helpful when the package is lost…. Seems like this is pretty normal for them per reading reviews. I'm genuinely so disappointed in this brand and will now be out of multiple dresses for this wedding that i spent a few $100 dollars on.

It has been very bad shopping experience with showpo. Most of the product wasn't in good quality and also doesn't matching with the online photos.

Don't choose for store credit, they won't allow refunds, even I have try to negotiate and to cover the postage cost.
I've bought and refunded 4 times, as the quality doesn't match the price. Their website doesn't have any worthwhile purchases! It's waste your money.

Do not recommend shopping with them. Save yourself the hassle of dealing with their customer service and the refund process.

Purchased 2 dresses from here but due to pregnancy complications I was unable to return them in time - was in the hospital for 3 weeks. I tried to exchange them or ask for store credit and keep getting excuses that I'm out of time for the exchange. They have no ethics and are truly a gross company because all they care about is money.

I ordered a dress and used the size guide measurement. It is huge almost three times the size. I went to make a return code the same day I received the dress and it wasn't working so I tried the next day and the day after so I reached out to the live chat team thinking it would be an easy solution and this is their response.

Joey: We'd need to assess the item first so we can further help you with the returns.
Joey:Once we receive then imasges, we'll send it to our production team for assessment.

After several messages and a wait time of over 10 minutes between each. DO NOT ORDER FROM THEM!

Their website is not forthcoming about the return policy. The clothes were horrible quality and the sizing was not represented well. They are refusing me a refund and claim they have their refund policy all over their website, which is wildly false. I sent many images of their deceiving website and they responded that they don't care. The US law allows them to do this. I'm sure that their P&L is a huge list of people that are not allowed to return their clothes for a refund and many likely do not order more with their "store credit." Good companies offer free returns and refunds within 30 days, a reasonable amount of time. Their policy is 7 days and this is listed in one location on their website in fine print under many other dates given about their return policy. They did their best to hide it. The only thing they sent back to me was that their refund policy is the bare minimum required by US law. Horrible customer service. Horrible quality of clothes. I can only assume the 5 star reviews on here are created by their own employees.